Q: What devices can I use to access MedStar eVisit?
A: MedStar eVisit supports the recent versions of most browsers, as well as access to apps for iOS and Android devices.
Q: How much space does the mobile app take up on my phone?
A: The downloaded MedStar eVisit app takes approximately 55MB. That is about the same size as the Twitter app.
Q: What software/hardware is required to access MedStar eVisit on my computer?
A: To access MedStar eVisit via the web, you will need a computer, internet access, webcam, microphone, and speakers. The service will ask for a phone number to call you in case you get disconnected during the visit. The service will prompt you to conduct an equipment test to ensure your device will support a visit. If the service prompts for any software updates (especially for video capabilities), please accept/download the updates so you may access medical care through MedStar eVisit.
There are also minimum system requirements necessary to properly conduct a virtual visit. An important part of a successful virtual visit is a strong connection and/or strong signal. If the system detects a weak signal, it may prompt you to switch to an alternate connection to successfully conduct a visit. This may mean switching to a WiFi connection if your cell coverage is not strong.
Q: What if during the equipment test, it is discovered that I do not have the correct equipment to support MedStar eVisit? Can I conduct my visit over the phone?
A: If it is determined that you do not have the correct equipment to support a MedStar eVisit, you are encouraged to visit an urgent care center, such as MedStar PromptCare, for services. Unfortunately, due to increased regulations in telemedicine, visits over the phone are not an option at this time.
Q: Who can I contact for technical support?
A: For technical support, call 844-VISIT-00 (844-847-4800) or email [email protected].