Quality and Patient Safety at MedStar Health

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Overview

At MedStar Health, our vision to be the trusted leader in caring for people and advancing health will only be achieved by our unwavering commitment to both quality and patient safety. You can count on that commitment when you seek care at any of the MedStar Health hospitals, ambulatory locations, and other care sites. Your safety is our number one focus, and we know that focus will also result in the highest quality of care throughout our healthcare care network.

Our commitment to you, as your partner, includes delivering the following:

  • Zero preventable harm
     We strive for a culture of safety that results in the best possible patient outcomes, every time.
  • Highest quality of care
     Here’s how we measure and continually improve the quality of clinical care, and how you can, too.
  • Transparency
     Open communication is critical to engaging both patients and our staff in patient-focused care.
"The key to bringing health care to the next level in safety rests on creating an environment where front line caregivers recognize how the system around them facilitates errors and are empowered (and rewarded) to speak up about these hazards. This enables us to shift to a proactive system safety approach; a more effective culture than the traditional reactive personal blame model.”

Terry Fairbanks, MD, MS
 Vice President, Quality & Safety, MedStar Health

Patient safety

Patient safety is our number one focus as we strive to achieve ‘zero preventable harm’.

At MedStar Health, we optimize patient safety by taking a proactive approach that encourages all patients, employees, and visitors to identify areas where we can prevent critical errors before harm occurs.

Our journey towards becoming a High Reliability Organization (HRO)

In 2010, MedStar Health embarked on a mission to become a High Reliability Organization (HRO), providing the safest, highest quality care possible. HROs are successful at preventing catastrophic consequences while navigating high-risk situations because they apply certain principles that help them uncover minor errors before they result in avoidable complications.

All 30,000 of our associates, from our frontline staff to our executive leadership, are trained to adopt the same safety language, habits, and principles that propel us towards becoming an HRO. These include:

  1. Preoccupation with failure. Preventing failures and errors is the very best way to keep harm from reaching patients and associates. Proactively asking ourselves about things that could go wrong is a safer approach than trying to understand why an error was made after it has occurred. By being mindful about risk, reporting near misses, and evaluating new processes before adopting them, we can make safety course corrections and avoid harm.
  2. Reluctance to simplify. With over 10 hospitals and dozens of urgent care centers, multi-specialty clinics, and outpatient offices, we’re a complex organization. But, we won’t settle for the status quo. Rather, we constantly ask questions and challenge long-standing beliefs so that we can uncover and resolve problems.
  3. Sensitivity to operations. Keeping our patients safe requires us to constantly be aware of how the systems and processes that affect patient care are working. Every associate is encouraged to speak up when they see risks or if they feel that something is not right. Our leaders consider the complexity of the real everyday work when designing processes, safety mitigations, and policy.
  4. Commitment to resilience. We work together to anticipate issues and quickly adjust when we need to manage unexpected challenges. High reliability organizations have within their culture the ability to solve problems and move forward without delay.
  5. Deference to expertise. We believe everyone should have a voice, and we listen to those with subject matter expertise and firsthand knowledge. Leaders are charged with creating a culture in which individuals are comfortable speaking up about safety issues.

Learn more about how you can help keep patients safe by watching our HRO Toolkit Refresher videos below.

Committed to achieving 'zero preventable harm'

One of the ways we measure safe, high-quality care is by tracking and comparing our performance against other health systems in the United States. We regularly use safety metrics to identify areas where we can improve processes and protocols so that we can enhance patient outcomes as we strive for zero avoidable harm.

Our patient safety improvement efforts are achieving remarkable results, including:

Infection prevention

Depending on your medical condition, you may benefit from devices or treatments that could save your life. Unfortunately, these may also increase your risk of infection. At MedStar Health, we proactively work to minimize these risks by developing and sharing evidence-based best practices that drastically reduce hospital-acquired infections, including:

  • Catheter-associated Urinary Tract Infections (CAUTI)
  • Central Line-Associated Bloodstream Infections (CLABSI)
  • C. Diff (Clostridium Difficile) Infections
  • MRSA (Methicillin-Resistant Staphylococcus Aureus) Infections
  • Surgical Site Infections
  • And more

Safety event reporting

MedStar Health’s reporting system encourages all associates to report events that led to or have the potential to lead to a medical injury or harm. Our blame-free environment ensures our team members feel comfortable reporting all events, from errors to “good catches”, without fear of retaliation.

Since 2013, nearly 250,000 reports have been entered, reviewed, and resolved in the reporting system. This allows us to identify areas for improvement before they result in an unfavorable outcome. And, we regularly highlight “good catch” stories across a variety of channels to promote open communication.

We also measure and track all serious safety events (SSE) that arise when we don’t meet the standard of care or an unanticipated outcome occurs. Early reporting allows for a standardized, empathetic response including immediate care for the patient, transparent and honest communication with the patient and family, care for our caregivers, and early, systems-focused learning. We thoroughly investigate every SSE to understand what happened, what we could have done to prevent it, and what we can do to ensure it never happens again.

Safety huddles

Every hospital and outpatient office at MedStar Health leverages safety huddles to improve teamwork and communication. These brief meetings establish a safe space for each member to identify any issues or concerns related to safety at the beginning of each shift. Solutions to concerns are discussed in greater detail offline so team members can get back to work as quickly as possible.

Leadership support and accountability

At MedStar Health, our leaders are committed to creating a culture of shared learning that improves the safety and quality of medical care, both within and outside our buildings. Events that are determined to be serious safety events (SSEs) are presented to the MedStar Health Board of Directors at the Quality and Safety Professional Affairs Committee (QSPAC) which has responsibility for ensuring safe care at MedStar Health. Case summaries, contributing factors, and action plans for each SSE are presented to the QSPAC. This helps to ensure the effectiveness and sustainability of action items critical to preventing the recurrence of safety events.

Patient and family engagement

As a patient or family member of someone receiving care, you play a critical role on our safety team. We encourage you to speak up when you have questions and alert us of perceived medical errors as soon as you notice them. Your preferences, goals, and values are important to us, and we welcome meaningful conversations that help you make shared decisions about your care. We believe your experience matters, and we invite you to share your feedback, whether it’s directly with your care provider, executive leadership, or through a local patient and family advisory council.

Measuring care quality

Delivering world-class care requires a commitment to transparency and continuous improvement.

At MedStar Health, we’re proud of our reputation for high-quality medical care. And, we believe you should have access to the information you need to make educated decisions about choosing a hospital and health services. That’s why we’re committed to sharing what we’re doing well and the areas where we’re working tirelessly to improve.

How we measure care quality

We track and report national quality measures that demonstrate whether our care is:

  • Safe
  • Effective
  • Efficient
  • Equitable
  • Patient-centered
  • Timely

Our data are published by third-party organizations, allowing patients like you to view our performance across major clinical areas, including:

  1. Mortality rates for specific conditions and procedures
  2. Infection prevention measures that demonstrate the safety of our care
  3. Patient experience scores
  4. Process measures

We constantly review our performance so that we can identify ways to better serve our patients. Our vision is to ensure that every patient gets the right care every time.

Our performance on national benchmarks

For you to make educated decisions about your care, we are transparent about the quality of our services. Below, you'll find nationally recognized quality programs that publish our clinical care performance metrics online. You can use these tools to compare our quality performance to other hospitals throughout the country using the national averages provided.

  • The Joint Commission

    Accreditation by The Joint Commission is a piece of information to use in selecting a hospital. 

    The Joint Commission is an independent non-profit organization that sets standards by which healthcare organizations in the United States demonstrate care quality. Their accreditation of a hospital or healthcare facility is a nationwide seal of approval that indicates that a hospital meets high performance standards. MedStar Health is accredited by The Joint Commission.

    To view The Joint Commission's quality report for MedStar Health hospitals, visit QualityCheck.org
     

  • The Centers for Medicare and Medicaid Services (CMS)

    Centers for Medicare & Medicaid Services (CMS) has defined a limited set of clinical care measures to monitor how well hospitals are performing. Each of these indicators are supported by a body of evidence and is recommended for most patients. However, please consult with your physician to discuss if specific treatment is appropriate for you. 

    CMS reports the national, state, and hospital-level results for these care measures. The most current information is available to the public on Care Compare, a federal government website managed by the CMS. Please note that the procedure-specific data represents care provided to inpatient Medicare beneficiaries only.

    There you will find care measure categories, including those related to the following conditions:
    • Heart Attack
    • Heart Failure
    • Pneumonia 
    • Surgical Infection Prevention

    Visit the CMS website

  • The State of Maryland

    The Maryland Health Care Commission (MHCC) is an independent state regulatory agency that publishes data on the quality and costs of healthcare in Maryland so that Maryland residents can find and compare hospitals and services. On their website, patients can review consumer ratings, compare healthcare prices, and browse health topics in order to become informed decision-makers when it comes to their care.

    Visit the MHCC website
     

How patients can measure quality

While data provided on third-party websites may help you make decisions about your health care, it should not be used as your only source of information. You should always speak with your healthcare providers before making decisions that affect your care, as quality can be measured in different ways. In addition to performance metrics, here are a few things you should consider when evaluating a hospital’s care quality.

  • Is the hospital accredited by The Joint Commission?

  • Is the hospital highly-rated by national or local organizations?

  • Does the hospital and/or provider demonstrate experience in treating your condition, as measured by procedure volume?

  • What do the patient satisfaction scores say about the quality of care at the hospital?

  • How is the hospital actively working to improve its care quality?

Patients as partners

Patient and family engagement is the cornerstone of safe, high-quality care.

We believe it is a privilege to care for you, and we will honor that privilege through an understanding that we are visitors in your lives. Our goal is to create a caring environment that encourages the transparent exchange of information between patients, families, and caregivers around all aspects of care.

To nurture this patient-centered care environment, we:

  • Welcome meaningful conversations around informed consent and shared decision-making
  • Need to understand your values, preferences, and goals so we can provide care that is tailed to your needs.
  • Want to know if we are doing enough to include you in your experience of care—your feedback is an integral piece of this partnership.
  • Enlist the guidance of our patient & family advisory councils, and invite additional patients and families into our system-wide strategic planning.

Patients like you are guiding superior care delivery.

At MedStar Health, we’ve assembled patient and family advisory councils to provide a forum for patients, families, and national leaders in patient advocacy to advise us on strategic practices around care delivery. The councils are made up of dedicated individuals all working to help us continuously improve the safety and quality of care with a commitment to putting patients first.

You can improve the safety and quality of your care.

When unanticipated medical complications occur, it’s often a result of a series of small errors that collectively affect the safety or quality of care. As a patient, you can improve the safety of your care by taking an active role in your treatment. Here are a few things you can do to ensure a safer experience.

  • Research your condition and treatment options.
  • Compare doctors, hospitals, and care to see which best meets your needs.
  • Keep track of your medical history, including conditions, medications, and care team.
  • Discuss any questions or concerns with your care team.
  • Ensure you understand what treatment you'll be receiving.
  • Enlist a family member for support or advocacy.
  • Follow your treatment plan as instructed.

Advisory councils

 

Patient and family advisors share their own experiences to better your care.

Patients and families are often first-hand witnesses to opportunities for improvement, whether they’ve experienced a medical error firsthand or witnessed it happen to a loved one. We believe engaging patients and families in our strategic initiatives is critical to ensuring we can deliver truly patient-centered care.

To learn more about our patient and family advisory councils, visit MedStar Institute for Quality and Safety.

Key initiatives

Quality and safety program highlights

Safe, high-quality care is more than just a performance metric. It’s a persistent approach to continually finding ways to improve even the smallest details so that we can deliver patient-centered care that results in the best outcomes.

Today, even more exciting initiatives related to quality and patient safety are happening here at MedStar Health as we work to make your experience of care the safest and highest quality possible. Below, you can learn more about a small sampling of some of our recent successful initiatives to improve the quality and safety of our care.

Eliminating avoidable harm through measurable improvements in infection prevention

We continually implement key initiatives that help us to elevate our standard of care, using evidence-based best practices, protocols, and processes that help us to eliminate medical errors. Below, you can read about three initiatives underway to reduce healthcare-associated infections (HAI).

Reducing CLABSI through a persistent, systematized approach

A central line, or central venous catheter, is a small tube that providers may place in the neck, chest, or groin to deliver medication or fluid to the body. Because it accesses a major vein close to the heart and may remain in place longer than an peripheral intravenous catheter, or IV, they are at a greater risk of infection.

To lower Central Line-Associated Bloodstream Infections (CLABSI) at MedStar Health, we implemented evidenced-based protocols based on the latest research, including:

  • Robust training on proper insertion for all new providers
  • Nursing training on appropriate infection prevention measures
  • Use of Chlorhexidine patches at the insertion site or as a dressing
  • Use of alcohol-based barrier insertion cap
  • And more

As a result of these collective efforts, our current CLABSI rates across the system are well-below the national averages.

Improving C.Diff infections through diagnostic stewardship

Clostridium Difficile (C. Diff) is a bacterial infection that can arise after the use of antibiotics. To improve C. Diff infection rates, we implemented evidence-based processes and procedures. An alert within our electronic health record helps guide providers to order the right test at the right time for the right patient—for the right reason. This is referred to as Diagnostic Stewardship. Through this work, we’ve been able to establish workflows to reduce unnecessary tests and antibiotics, thereby minimizing the rate of C. Diff infections within our hospitals. Compounded with data analysis, standardization of cleaning and isolation precautions, prevention of C. diff is a strong reality across the system.

Read our publication Use of Whole-Genome Sequencing to Guide a Clostridioides Difficile Diagnostic Stewardship Program.

Decreasing CAUTI using proven tactics, including a responsive training system

Catheter-associated Urinary Tract Infections (CAUTI) may occur with urinary catheter use in the hospital. Because CAUTI is highly preventable, we invested time and resources into a variety of improvement strategies that reinforce appropriate catheter use, insertion, maintenance, and removal. To help reduce the incidence of CAUTI, MedStar Health is using an alternate product for capturing urine non-invasively, which is a good alternative for female patients. In addition, we developed a tool in the electronic medical record to facilitate the application of evidence-based criteria for appropriate urine culture testing in patients with a urinary catheter

We’ve also observed significant results associated with the implementation of an adaptive learning platform that detects knowledge gaps and misinformation to ensure our healthcare professionals understand the preventative measures. 

A life-saving sepsis awareness campaign that sparked local and national change

Sepsis is a leading cause of death in the United States, according to the federal Centers for Disease Control and Prevention. More than 250,000 people in America die from sepsis each year, yet awareness of the disease is startlingly low.

In 2017, MedStar Health launched The MedStar Health Sepsis Collaborative in partnership with patients and families involved in patient and family advisory councils. A major component of the effort is to ensure consumers can identify signs and symptoms of sepsis early and seek immediate medical care, given that 80 percent of sepsis cases begin at home, not in a hospital.

The initiative includes education for patients, family members, care providers, and support staff, and also focuses on improving emergency department processes related to recognizing and treating early signs of sepsis. The effort inspired legislation to establish a Sepsis Public Awareness Campaign Workgroup, tasked with establishing a statewide campaign to raise public awareness of the disease.

Through the personal stories of two patient and family advisory council members, Armando Nahum and Lt. Col. Steven Coffee of MedStar Georgetown University Hospital, whose families have been affected by sepsis, the impact of sepsis became tangible to clinicians and the general public. As a result, their stories have been integrated into the orientation for MedStar Health’s medical residents.

In recognition of this initiative, MedStar Health received a national award, the 2018 Sherman Award for Excellence in Patient Engagement. Other notable achievements and outcomes of the initiative include:

  • 20% improvements in sepsis treatment compliance rates

  • Accelerated state and national action to raise awareness for sepsis prevention

  • New and more effective sepsis treatment processes throughout MedStar Health

  • Standardized sepsis education for new physicians

Resources

Websites, videos, and materials that can help you understand what safe, high-quality care looks like.

For patients

The following government and national agencies set the patient safety and quality standards for healthcare organizations throughout the country. You can visit these links to better understand how your hospital or provider’s quality and safety performance is measured.

  • The Joint Commission
    The Joint Commission is the leading quality improvement and patient safety enterprise that holds American health systems to rigorous standards for medical care. Their mission is to make healthcare better for everyone by evaluating and motivating healthcare organizations to strive for zero preventable harm.
  • Care Compare by Centers for Medicare and Medicaid Services
    The Centers for Medicare and Medicaid Services (CMS) created Care Compare to help patients like you find and compare care quality based on your medical needs. The tool was developed to provide information for both people with Medicare and those who may not have Medicare. 
  • U.S. News Hospitals Rankings and Ratings
    The U.S. News and World Report evaluates and publishes ratings for clinical specialties, procedures, and conditions across the country. Hospitals are ranked both nationally and regionally so you can easily identify where to find the best care for your specific condition.
  • The State of Maryland
    The Maryland Health Care Commission (MHCC) is a state regulatory agency that publishes data on the quality and costs of healthcare in Maryland so that Maryland residents can find and compare hospitals and services. On their website, patients can review consumer ratings, compare healthcare prices, and browse health topics in order to become better informed decision-makers when it comes to their care.

For associates and other healthcare professionals

The MedStar Institute for Quality and Safety (MIQS) offers a collection of publicly available resources to assist healthcare professionals and organizations with their improvement initiatives. These resources are designed for MedStar Health employees as well as Quality & Safety professionals who are looking for concise and timely resources that can be put into practice immediately. 

  • HRO toolkit refresher: effective communication

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  • HRO toolkit refresher: speak up for safety

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  • HRO toolkit refresher: focus on tasks

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  • Mindfulness in a high reliability organization

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  • MedStar Health HRO phase II: patient communication consult service

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  • MedStar Health HRO phase II: Go Teams!

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  • MedStar Health HRO phase II: event review done right

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  • MedStar Health HRO phase II: care for the caregiver

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  • 60 Seconds for Safety: Phishing

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  • 60 Seconds for Safety: Social Media

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  • 60 Seconds for Safety: Passwords

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  • 60 Seconds for Safety: Encryption

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  • 60 seconds for Safety: Go Teams at MedStar Health

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  • 60 Seconds for Safety: Care for the Caregiver Programs at MedStar Health

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  • 60 Seconds for Safety: Patient Communication Consult Service at MedStar Health

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  • 60 Seconds for Safety: Safety Coaches at MedStar Health

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  • 60 Seconds for Safety: Greeting Patients at the Front Door

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  • 60 Seconds for Safety: Why We Have a Patient Family Advisory Council for Quality Safety

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  • 60 Seconds for Safety: How to Start a Patient Family Advisory Council for Quality Safety

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  • 60 Seconds for Safety: Patient Family Activated Rapid Response Teams

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  • 60 Seconds for Safety: Prevent Fires in the OR

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  • 60 Seconds for Safety: Shared Decision Making

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  • 60 Seconds for Safety: HRO Tools—Focus on Task

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  • 60 Seconds for Safety: HRO Tools—Effective Communication

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  • 60 Seconds for Safety: HRO Tools—Ask

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  • 60 Seconds for Safety: Patient Engagement

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  • 60 Seconds for Safety: An Introduction to HRO Tools

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  • 60 Seconds for Safety: Good Catch

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  • 60 Seconds for Safety: The Heart of an HRO Leader

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  • 60 Seconds for Safety: Partnership with the Josie King Foundation

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  • 60 Seconds for Safety: Safety Huddles

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  • 60 Seconds for Safety: What is an HRO Leader?

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  • 60 Seconds for Safety: Mindfulness and Maturation of the Mind

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  • 60 Seconds for Safety: Health Disparities

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  • 60 Seconds for Safety: Storytelling

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  • 60 Seconds for Safety: Nurses Stop the Line

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  • 60 Seconds for Safety: Hand Hygiene

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  • 60 Seconds for Safety: Preventing Clostridium Difficile

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  • 60 Seconds for Safety: Just Culture

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  • 60 Seconds for Safety: HROs Remaining Sensitive to Operations

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  • 60 Seconds for Safety: Reluctance to Simplify

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  • 60 Seconds for Safety: Preoccupation with Failure

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  • 60 Seconds for Safety: Use of Universal Protocol—A Mandatory MedStar Procedure

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  • 60 Seconds for Safety: Mindfulness

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  • 60 Seconds for Safety: Transparency

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  • 60 Seconds for Safety: Embracing Tools and Techniques

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  • 60 Seconds for Safety: Introduction

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About us

About Quality & Safety at MedStar Health

Our national reputation as innovators in safety is based on our system-wide implementation of the HRO culture, the integration of system safety engineering and human factors approaches, our proactive safety management, and our innovative event review process.

In 2010, as part of our 2020 strategic plan, Medstar Health committed to a “highest quality and safety” transformation, with a goal of zero preventable serious safety events. Compared to other healthcare systems nationally, MedStar Health takes a progressive approach to safety. This innovative approach, incorporating key factors distinguishing a High Reliability Organization (HRO), has been shaped by safety scientists, human factors engineers, patient and family advocates, frontline associates and providers, and clinical safety experts leading safety across our health system.

The goal of the MedStar Health approach to safety and the event review process is to decrease the likelihood of any future risk to patients. In order to optimize our safety culture and to drive safety events to zero, this approach must be practiced consistently across the system.

To accomplish this, we work hand-in-hand with colleagues throughout the organization including:

 

Quality & Safety at MedStar Health

Our team is responsible for the quality and safety of medical operations across the MedStar Health system, including ten hospitals, and over 300 ambulatory practices. We’re dedicated to improving patient safety and the quality of clinical care that we deliver to our patients through collecting and analyzing quality data and applying systems and evidence-based solutions that eliminate medical error. We value transparency and open communication, and we work hard to foster a ‘just culture’ that empowers all frontline associates—and patients—to identify and report hazards, threats to safety, near misses, and barriers to executing best practices that improve our safety culture.

Our partnership with MedStar Institute for Quality &Safety

The Medstar Institute for Quality and Safety (MIQS) is MedStar Health’s outreach program which focuses on our quality and safety education, research, advisory and philanthropy initiatives. The MIQS leadership team works with organizations throughout the world to provide strategies, safety culture initiatives, education, and training solutions that help them improve patient care outcomes and reduce preventable harm.

 

Our team

Meet the MedStar Health Quality & Safety leaders

  • Rollin J. "Terry" Fairbanks, MD, MS
    Senior Vice President and Chief Quality and Safety Officer at MedStar Health
    Professor of Emergency Medicine, Georgetown University
    Founding Director Emeritus, National Center for Human Factors in Healthcare

    Dr. Fairbanks is senior vice president and chief quality and safety officer at MedStar Health, professor of emergency medicine at Georgetown University, and founding director emeritus of MedStar Health’s National Center for Human Factors in Healthcare. He practices emergency medicine at MedStar Washington Hospital Center in Washington, DC.

    Dr. Fairbanks has authored more than 200 publications, edited a book on healthcare safety and human factors engineering, and received research funding from the National Institutes of Health, Agency for Healthcare Research and Quality, and others. He has served in safety advisory roles for several national organizations and for the United States, British, Spanish, and Australian governments.

    A former paramedic, EMS Medical Director, general aviation pilot, and safety engineering researcher, Professor Fairbanks earned a thesis-based master’s degree in industrial systems engineering with a human factors/safety engineering focus at Virginia Tech, completed Medical School at VCU’s Medical College of Virginia, and residency training in emergency medicine at the University of Rochester where he was chief resident. He completed the Wharton School’s Physician Leadership certificate and the National Patient Safety Foundation’s HRET Patient Safety Leadership Fellowship.

    Dr. Fairbanks is board certified in emergency medicine, certified professional in-patient safety, and was elected as a Fellow in the Human Factors and Ergonomics Society in 2022. He has been listed multiple times in Becker’s Hospital Review as a Top Expert Leading the Field of Patient Safety, is a recognized national and international speaker and influencer, and was recently recognized with the 2021 Robert L. Wears Patient Safety Leadership Award.

  • Kathryn "Kate" Kellogg, MD, MPH
    Vice President, Patient Safety & Infection Prevention, MedStar Health

    Dr. Kellogg is Vice President, Patient Safety & Infection Prevention for MedStar Health, and assistant professor at Georgetown University School of Medicine. She leads patient safety across the MedStar Health enterprise and oversees systemwide infection prevention operations, which included operational leadership of the COVID-19 infection prevention response. She is a board-certified attending emergency physician, and an attending emergency physician at the MedStar Washington Hospital Center ED in Washington DC.

    Dr. Kellogg’s background includes training in systems engineering, human factors, and patient safety. Prior to her current position, she served in several MedStar Health leadership roles including associate medical director, MedStar Health National Center for Human Factors in Healthcare, assistant vice president ambulatory quality and safety, and assistant vice president safety. Her work on patient safety, emergency care, and systems-based risk mitigation has been funded by AHRQ and published in peer-reviewed journals.

    Dr. Kellogg received her medical degree from the University of Rochester School of Medicine and Dentistry which included a human factors/system safety engineering research year. She completed residency in emergency medicine at Vanderbilt University Medical Center, and a Master of public health from Dartmouth College. Dr. Kellogg is a Fellow of the American College of Emergency Physicians, and a Certified Professional in Patient Safety.

  • Glenn Wortmann, MD, FIDSA, FACP
    Medical Director, Infection Prevention, MedStar Quality and Safety
    Section Director, Infectious Diseases, MedStar Washington Hospital Center
    Clinical Professor of Medicine, Georgetown University
    Professor of Medicine, Uniformed Services University of the Health Sciences

    Dr. Wortmann attended Princeton University on a 4-year ROTC scholarship and completed his medical school training at the Medical College of Virginia/Virginia Commonwealth University.  He then completed his Internal Medicine residency and Infectious Diseases fellowship training at the Walter Reed Army Medical Center.  Dr. Wortmann’s assignments during his 23-year military career included tours in Germany, Ft. Eustis (VA), Walter Reed, Afghanistan and Iraq, and he served as the Program Director for the Infectious Diseases fellowship at Walter Reed and the Section Chief of Infectious Diseases.  Since coming to MedStar in 2012 he served as the Program Director for the Infectious Diseases fellowship and remains the Section Director of Infectious Diseases at MedStar Washington Hospital Center and the Medical Director, Infection Prevention, MedStar Quality and Safety.  Dr. Wortmann has authored >200 articles, abstracts and book chapters, received the ‘Employee of the Year’ award from the Healthcare Council in 2020, and has been named to the list ‘top doctors’ in Maryland, northern Virginia (twice) and Washington, DC (5 times).  

  • Tom White, MD
    Assistant Vice President of Advanced Clinical Data Science and Insights at MedStar Health

    Tom White, MD is Assistant Vice President of Advanced Clinical Data Science and Insights, where his efforts are currently focused on assisting the COVID-19 Data Task Force as well as on MedStar Health’s ongoing quality and safety critical data needs.

    Dr. White’s career focus has been on translational informatics, reducing the time needed to generate new evidence-based practices and get them deployed at the bedside and into the community—with a special focus on improving quality, safety, and access for vulnerable populations. Before joining MedStar Health, Dr. White served as Vice President of Clinical Informatics and Data Strategy at Capital District Physician’s Health Plan (CDPHP) in Albany, New York, where he established and led their Data Science team, and drove over $50M in improvements in quality, safety, cost effectiveness, clinical coding accuracy, and productivity. He architected their analytic and pharmacy data warehouses, implemented corporate-wide analytic portfolio management, led their Data Governance program, established the Data Visualization Center of Excellence, created their 3-year Data Strategy, and co-led their Big Data initiative.

    Prior to CDPHP, Dr. White spent a decade at the NY Office of Mental Health (OMH), where he created the PSYCKES Clinical Decision Support + Population Health management system and won national awards for quickly driving compliance with evidenced-based prescribing for psychiatric diseases while saving tens of millions in pharmacy costs. Before OMH, he created the Dialogix platform for easily computerizing complex, multi-lingual, assessment and diagnostic instruments at Columbia University and supported over $20M in NIH-funded epidemiologic research.

    Dr. White attended Cornell School of Medicine where he conducted research and built the analytic tools used by Memorial Sloan Kettering’s pre-neurosurgical planning team. He also completed a postdoctoral fellowship at Columbia University in Medical Informatics.

  • Jonathan Patrick, MD, FACC
    Vice President, Hospital Quality Performance at MedStar Health
    Board-certified Cardiologist

    Dr. Patrick is a board-certified cardiologist who leads coordinated efforts between MedStar Health’s 10 hospitals to ensure our patients receive the highest quality care. Prior to his current role, Dr. Patrick led quality and safety efforts for the MedStar Heart and Vascular Institute (MHVI) and was Director of General Inpatient Cardiology Services. MHVI is now recognized by CMS, US News & World Report, and the American College of Cardiology for exceptionally high quality care, and Dr. Patrick’s leadership helped to advance this quality work and to secure these national recognitions.

    Dr. Patrick’s clinical focus is echocardiography and critical care cardiology. He is an expert in designing health delivery systems that provide the highest quality, most efficient, and safest care possible for patients. He has a particular interest in applying the Theory of Constraints and Statistical Process Control to the management of clinical care.

    Dr. Patrick attended medical school at Georgetown University School of Medicine. He completed his residency in internal medicine at the MedStar Georgetown University Hospital and his fellowship in cardiology at the MedStar Washington Hospital Center. More recently, Dr Patrick participated in MedStar Health’s Physician Leadership Development Program through the University of Pennsylvania Wharton School of Business.

    Awards and recognition

    Nurse-Physician Collaboration Award, MedStar Washington Hospital Center, 2017

    James A. Curtis Award “For the Most Outstanding Clinical Educator”, MedStar Washington Hospital Center Department of Internal Medicine, June 2016

    Division of Cardiology Innovation Award, MedStar Washington Hospital Center, 2015

  • Tony Calabria, MA, CPHQ, CSSBB
    Senior Director of Hospital Quality Programs and Clinical Quality

    Mr. Calabria is the Senior Director of Hospital Quality Programs and Clinical Quality, Instructor for Georgetown University, Executive Master's in Clinical Quality, Safety & Leadership, is currently a board member and president elect for the Maryland Association for Healthcare Quality, and a faculty member of the MedStar Institute for Quality & Safety.

    He has over 15 years of experience in healthcare quality and process improvement. He began his career in Quality and Data Analytics at the University of Maryland St. Joseph Medical Center followed by the MedStar Franklin Square Medical Center, prior to advancing to his current position with the MedStar Health Quality & Safety Team. Throughout his career, Mr. Calabria has facilitated and led clinical quality improvement initiatives and serves as a subject matter expert on CMS and HSCRC Pay for Performance Programs.

    Prior to his career in Quality and Data Analytics, he worked directly with psychiatric patients at the Sheppard Pratt Hospital, followed by working in a clinical research setting for Psychiatric Services at the Baltimore VA Medical Center.

    Mr. Calabria holds a BS is Psychology and a MA in Experimental Psychology. He is a Certified Professional in Healthcare Quality and a Certified Lean/Six Sigma Black Belt.

  • Laura Lee, MS, BSN
    Senior Director for High Reliability and Safety 

    Laura Lee is MedStar Health’s Senior Director for High Reliability and Patient Safety. In this role, Laura is integral to developing and operationalizing MedStar Health’s high reliability and patient safety strategic initiatives. Laura is committed to bringing the principles of high reliability to life through practical applications at the front-line of care delivery and healthcare operations and to advancing MedStar Health as a leader in fostering psychological safety and just culture and designing proactive safety systems that anticipate and prevent hazards and unsafe conditions.  Prior to joining the MedStar Health team, Laura was the Director of the Office of Patient Safety and Clinical Quality at the National Institutes of Health Clinical Center (NIH CC).  Laura holds a Master of Science in Patient Safety Leadership from the College of Medicine at the University of Illinois-Chicago, a Bachelor of Science in Nursing from the Catholic University of America, and a Bachelor of Arts in Business Administration from Gettysburg College.

  • Karol Wicker, MHS
    Sr. Director, Clinical Data & Analytics

    Karol Wicker joined MedStar in July 2014 and is Senior Director, Clinical Data & Analytics, responsible for the overall direction and management of the data & analytics team, including strategic planning and tactical and operational processes of the unit. She oversees a team responsible for analytic work aimed at improving clinical outcomes across the enterprise. The functions include but are not limited to clinical data management, analysis and reporting for both acute and non-acute entities across MedStar Health. Prior to joining MedStar, Karol held various roles at the Maryland Hospital Association and its Center for Performance Sciences during her 17-year tenure, providing strategic direction, tactical oversight, management, design, and implementation of clinical performance measurement products with an emphasis on quality, productivity, and consistency. She was responsible for day-to-day resource allocation, and architecting and managing the processing, interpretation, and presentation of clinical data for hospital improvement initiatives and research projects. In addition to her Master of Health Science in International Health and Population Policy from the Johns Hopkins University Bloomberg School of Public Health, Karol holds a Bachelor’s in Economics and is Six Sigma Green Belt certified.

Awards and recognition

Our commitment to safe, high-quality care has earned us awards and distinctions that set us apart from other organizations.

  • National accreditations
    MedStar Health hospitals are accredited by The Joint Commission, meeting high standards of quality, performance, and patient care.

    The Joint Commission is a non-profit organization that has been accrediting hospitals for more than 50 years. It sets standards by which healthcare organizations can be measured. Because of their expertise and high standards, The Joint Commission is a leader in the quality field. Their accreditation of a hospital or healthcare facility is a nationwide seal of approval that indicates that a hospital meets high performance standards.

    Accreditation by The Joint Commission is voluntary and a healthcare facility must request that its organization be evaluated. The process for accreditation includes:

    • Staff and patient interviews
    • Inspection of hospital documents and the process of care
    • Assessment of patient safety, culture, and teamwork
    • Review of the hospital facility
    • Observation of the daily operations of the hospital, including patient care

    View The Joint Commission's quality report for MedStar Health hospitals.

    MedStar Health Rehabilitation Services are accredited by the Commission on Accreditation of Rehabilitation Facilities.

    Founded in 1966, the Commission on Accreditation of Rehabilitation Facilities (CARF) is a private, not-for-profit organization that promotes quality rehabilitation services. It does this by establishing standards of quality for organizations to use as guidelines in developing and offering their programs or services to consumers. CARF uses the standards to determine how well an organization is serving its consumers and how it can improve.

    The CARF standards are developed with input from consumers, rehabilitation professionals, state and national organizations, and funders. Every year the standards are reviewed and new ones are developed to keep pace with changing conditions and current consumer needs.

    CARF-accredited service providers meet the highest national and international standards for quality, such as employing qualified professional staff. CARF accreditation demonstrates quality on a more personal level—your seal of satisfaction.

  • MedStar Health Quality and Safety awards and recognitions
    2018 Sherman Award for Excellence in Patient Engagement

    MedStar Health was recognized for a comprehensive quality improvement initiative to raise awareness and decrease the devastating toll of sepsis, both within MedStar and beyond.

    The Patient Safety Movement Foundation's 'Five-Star Hospital' award

    MedStar Health was recognized for its role in the development of evidence-based Actionable Patient Safety Solutions designed to help hospitals eliminate the leading causes of preventable patient harm.

    Read more

Research and education

The MedStar Health Institute for Quality and Safety provides best-in-class research, education, and training programs to deliver the safest and highest level of care to patients, their loved ones, and care teams. Our goal is to improve patient care, outcomes, and reduce the global burden of preventable harm.

Learn more

Contact us

To reach a Quality & Safety leader today, please contact us below

10980 Grantchester Way, 7th Floor Columbia, MD 21044
Phone: 410-772-6562
E-mail: QSInfo@medstar.net