MedStar eVisit – Telehealth

MedStar eVisit is MedStar Health’s telehealth platform for same-day urgent care with no appointment needed. It offers convenient medical care by board-certified healthcare providers through secure video. MedStar eVisit is available to you 24 hours a day, seven days a week, 365 days a year, and is for patients of all ages. Our team of MedStar Health physicians, physician assistants, and nurse practitioners provide access to care without an appointment for illnesses and injuries that do not require an in-person examination.

If testing is required and completed at a MedStar Health facility, your MedStar eVisit provider will provide specific directions and pre-arrival notifications.

MedStar eVisit providers can care for medical conditions, including colds, flu symptoms, COVID-19, fever, nausea, vomiting and diarrhea, sinus pain, seasonal allergies, sore throat, red and painful eyes, headaches, rashes, and urinary tract infections. Our providers can also answer questions and address concerns about sexual health.

MedStar eVisit providers routinely see patients dealing with stress and anxiety and can help with basic stress-relieving techniques and help patients find other care sources for longer-term mental health needs.

A telehealth exam is different than an in-person exam. Still, there are many of the same elements that are important in making a diagnosis and treatment plan that can be performed by video. For example, your provider can assess your general appearance, check the back of your throat, examine your skin, and see how you move and speak.

Most patients who use MedStar eVisit can be treated; however, if an in-person visit is required, our providers can help direct you to the most appropriate care, i.e., urgent care or emergency services.

• Download the mobile app on iOS or Android OR
• Visit www.MedStar-eVisit.com
• Complete the steps within the mobile app and/or web.
  
  

When signing up, you will be asked for the following information:

• Full name
• Email address
• Home address
• Date of birth to verify you are over 18 years of age
• Gender
• Insurance card (if you are insured)

MedStar Medical Group is a participant in most major health insurance plans. As such, when you use MedStar eVisit, we will bill your insurance company. You are responsible for any copay, coinsurance, or deductible as you would for any in-person primary care visit.

Please note: If you do ask us to bill insurance, your copay, coinsurance, or deductible may be less than our self-pay rate but may also be more.

If you prefer not to have this submitted to your insurance, we offer a self-pay rate of $59.

Dependents over the age of 18 need to sign up with their own unique account. If you have a dependent under the age of 18, the parent or guardian can add the dependent to their account. Patients under the age of 18 need parent or guardian approval.

MedStar eVisit supports the recent versions of most browsers, as well as access to apps for iOS and Android devices.

To access MedStar eVisit via the web, you will need a computer, internet access, webcam, microphone, and speakers. The service will ask for a phone number to call you in case you get disconnected during the visit. The service will prompt you to conduct an equipment test to ensure your device will support a visit. If the service prompts for any software updates (especially for video capabilities), please accept/download the updates so you may access medical care through MedStar eVisit.

There are also minimum system requirements necessary to conduct a video visit. An important part of a successful video visit is a strong connection and/or a strong signal. If the system detects a weak signal, it may prompt you to switch to an alternate connection to conduct a visit successfully. This may mean switching to a Wi-Fi connection if your cell service is not strong.

If you do not have the correct equipment to support a MedStar eVisit, you are encouraged to visit an urgent care center, such as MedStar Health Urgent Care, for services. MedStar eVisit providers will not be able to do an appropriate evaluation and assessment over the phone.

For technical support call 888-805-4551 or email telehealthsupport@medstar.net.

MedStar eVisit is available to you 24 hours a day, seven days a week, 365 days a year. No appointment is necessary.

The average wait time is 10-15 minutes. We monitor the virtual waiting room, adding providers if wait times are long and will help you move to another provider if the wait can be shorter.

MedStar eVisit providers have access to all previous MedStar eVisit encounters as well as MedStar Health’s full electronic health record.

All the providers on MedStar eVisit are employed directly by MedStar Health. Our team of physicians, nurse practitioners, and physicians assistants focus on acute care conditions and telehealth.

If you have questions about your visit later, you can follow up with your provider via the secure messaging tool within MedStar eVisit. General questions not related to the specific visit should be directed to your primary care doctor. If there is a totally new issue, please start a new visit.

All MedStar eVisit prescriptions are electronic and sent to your pharmacy during the visit.

Please note: The service will not provide prescriptions for controlled substances, such as narcotic pain medications, anxiety medications, sleeping pills, erectile dysfunction medications, promethazine, or stimulants for ADHD.

MedStar Medical Group is a participant in most major health insurance plans. As such, when you use MedStar eVisit, we will bill your insurance company. You are responsible for any copay, coinsurance, or deductible as you would for any in-person primary care visit.

Please note: If you do ask us to bill insurance, your copay, coinsurance, or deductible may be less than our self-pay rate but may also be more.

If you prefer not to have this submitted to your insurance, we offer a self-pay rate of $79 (often less than the copay for an emergency room visit). This fee is payable at the time of visit via credit card and does not include the cost of any medications, follow-up lab work or follow-up visits if deemed applicable.

MedStar eVisit uses the Amwell platform for providing this telehealth service. This well-established and secure platform maintains up-to-date security as verified by the independent certification and MedStar Health audit processes. All MedStar eVisits are protected by the Health Insurance Portability and Accountability Act (HIPAA). MedStar eVisits are encrypted and secure communications, protecting your health and personal information.

After your MedStar eVisit, your visit summary will be loaded into your electronic health record, which can be viewed by any MedStar Health provider. Also, your visit summary will appear in your online profile, and you can download, print, or email it from there.

Yes. If you need interpreting services, including ASL for deaf and hard of hearing individuals, review this guide at evisitinterpreter.medstartelehealth.org before your visit to know what to expect. During the intake process, you can indicate what interpreting services you require.

¿Desea solicitar servicios de traducción durante esta sesión?

Revise la guía a evisitSpanish.medstartelehealth.org antes de comunicarse con el proveedor en eVisit.