NCQA Patient Centered Medical Home

Dear Patients,

As a result of our efforts at continuous quality improvement we are pleased to announce that many of our primary care practices have achieved a Level 3 Patient Centered Medical Home Recognition with the National Committee for Quality Assurance (NCQA), a most prestigious award. Patient-Centered Medical Home™ (PCMH™) is a trademark of the National Committee for Quality Assurance. As a result, the manner in which you obtain healthcare at these offices has significantly improved. As our patient you will be among the first to engage in this new program. I am pleased to serve as your provider, and look forward to our continuing relationship in the future.

What is Medical Home?

The Medical Home is an innovative, team based approach to providing health care. A partnership between the patient, the primary care provider, and the health care team that will work to coordinate the services you need to provide the best health care possible.

What are the changes I can anticipate?

Team Based Care: your Primary Care Provider will not change, however your care will be organized and managed by our team that works closely together with you to assure accessible, comprehensive, and coordinated care is provided.

Improved Health Care Access

Urgent care issues during office hours: we make every effort to assure same day visit availability to address your urgent care needs. Simply call our office to schedule a same day appointment with us. Please continue to call 911 for all emergencies.

After hours care: for urgent matters outside of normal business hours you can call our after hours line and the on call provider will call you back. If you would like to be seen please feel free to visit one of MedStar's PromptCare locations listed on our website. Please see the PromptCare locations listed on our web portal or visit the web page if you do not want to join the portal. Please continue to call 911 for all emergencies.

Routine and follow up care: all routine and follow up care is provided in a timely manner and can be arranged by calling our office to schedule these appointments. Your medical needs are routinely monitored and if an issue is found, the team will proactively contact you to schedule a follow up appointment that is convenient for you.

Coordination of care: to effectively manage your care, we would like for you or a caregiver to let the Medical Home Care Team know if you have been to an emergency room, admitted to the hospital, or have been seen by any other doctor.

Improved Communication and Access to Information

You can communicate with a Medical Home team member anytime during working hours by calling the office or by secure email through the patient portal. In the web portal you may also learn about a particular medical condition, find self management tools, check on office hours, and more. Please ask for more information on how to enroll.

We are working very hard to ensure things go smoothly for you and we are confident that you will be pleased with the patient centered approach of Medical Home. If you have any questions about this new delivery system please feel free to contact us through the patient web portal or by calling our office.

To review a full list of our medical home offices, please click here.

Thank you for letting us care for your health,
The Patient Care Team