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MedStar Health Is a Leader in Patient-Family Communications and Disclosure

MedStar Health is in the vanguard of health systems across the country that are embracing transparency and adopting practices to immediately communicate with patients and families—and other members of the care team—when something goes wrong. MedStar has been following the principles of communication and disclosure for several years, and was asked to develop and pilot the toolkit for the Communication and Optimal Resolution (CANDOR) program of the federal Agency for Healthcare Research and Quality (AHRQ). AHRQ made the toolkit available today to hospitals and health leaders at no charge to encourage transparency everywhere.

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Report: Healthcare Systems Must Create Means for Patients to Voice Concerns

Healthcare systems must create an environment that encourages patients to voice concerns about their care by adopting strategies for encouraging reporting and for responding in real time to address concerns, concludes report.

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