MedStar Health is in the vanguard of health systems across the country that are embracing transparency and adopting practices to immediately communicate with patients and families—and other members of the care team—when something goes wrong. MedStar has been following the principles of communication and disclosure for several years, and was asked to develop and pilot the toolkit for the Communication and Optimal Resolution (CANDOR) program of the federal Agency for Healthcare Research and Quality (AHRQ). AHRQ made the toolkit available today to hospitals and health leaders at no charge to encourage transparency everywhere.
