MedStar Health wants you to have the information you need to make informed decisions about choosing a hospital and health services. In order for you to make these decisions, we have provided you with what hospital patients say about the care they received during a recent stay at one of the MedStar hospitals, which you can use to compare us to other hospitals across the state/district and country using the average scores provided. Results will be updated on a quarterly basis.
These real patients' experiences and the survey results will provide you information about:
- Overall rating of the hospital
- Willingness to recommend the hospital
- Communication with nurses
- Communication with doctors
- Communication about medications
- Responsiveness of staff
- Pain management
- Discharge information
The Inpatient Experience data was collected from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay. The survey allows consumers to make fair and objective comparisons between hospitals, and asks patients to provide feedback about topics for which they are the best source of information.
Patients are randomly selected to participate in the survey, and hospitals are not allowed to choose which patients will receive the survey. Only short-term, acute care, non-specialty hospitals are invited to participate in the survey, and most hospitals do elect to participate. The goal is for each participating hospital to get at least 300 completed surveys per year; the more patients who respond to a hospital's survey, the more the results will accurately reflect the experiences of all the patients who received care at that hospital.
Once a patient is discharged from the hospital, he/she may be selected to complete the survey. Hospitals can choose to administer the survey by mail, phone, or interactive voice response. The survey is managed by an independent third-party research firm. Regardless of the method, all patients answer the same questions. The data are analyzed by the research firm and submitted to the Centers for Medicare and Medicaid Services (CMS). CMS then adjusts for data collection mode and patient mix to ensure fair comparisons among hospitals.