Physician Concierge | Call 800-554-1399

FAQs about MedStar [email protected] Program through

Is there a cost to use the benefit?

  • There is no cost to find care providers on the self-service site. Once you hire them, the cost of care should be discussed with your caregiver.
  • If you decide to use the backup care benefit, you will be charged a subsidized rate of $8.00/hour for in-home care and $15 per child per day at a child care center.

Is there a limit to the number of times I can use the benefit?

  • There is no limit to the number of times you can use the self-service website.
  • Each employee is allotted 10 days of backup care.

 When can I use backup care?

  • School holiday or daycare is closed
  • Your child is a little bit under the weather
  • You have to work late or on the weekends
  • Your nanny goes on vacation
  • Mom and dad need a ride to doctors’ appointments
  • You or your spouse is recovering from surgery
  • You have a gap in your regular adult or senior care