Dr. Netra Thakur coordinates our practice management
curriculum, the goal of which is to prepare our residents for the
complexities of "real life" medical practice. In addition to the
formal, didactic part of our curriculum, our faculty members
frequently offer one-on-one teaching on practice management
topics: a preceptor might guide your coding as you see patients;
your advisor might offer advice about dealing with difficult
staff; or a faculty member might meet with you to go over your CV
and cover letter in detail.
Residents also benefit from Family Health
Center staff such as a dedicated "chart checkout" person to
review charts with residents for billing accuracy, an onsite
quality nurse manager, and an ambulatory site electronic medical
record consultant for ongoing EMR supervision. The medical
director of the largest affiliated MCO (managed care
organization) is also an invested educational consultant and
works closely with Family Health Center faculty and residents on
Our formal practice management curriculum includes:
Monthly 8 am conferences: Interactive lectures
taught by our faculty and invited experts. Interactive,
simulated coding and billing cases are incorporated into all
conferences when relevant.
Thursday afternoon conferences: Conferences
will cover topics relevant to each year of residency such as
billing and coding, insurance issues as they relate to medical
practice, office management (scheduling, personnel management,
patient flow, documentation), malpractice issues, personal and
professional finance management, optimizing the electronic
medical record, and job seeking strategies.
Performance Improvement: Residents participate
in and lead quality improvement projects around specific areas
of focus such as diabetes, chronic pain management, asthma and
continuity of care. They report metrics on their quality
projects at the monthly Performance Improvement staff meeting.
The residents have further opportunities to team-build with
staff and do future project planning during an annual all-staff
retreat every fall.
OPS Meetings: During the Family Health Center
rotation, residents meet weekly with key office staff to work
together to enhance the functioning of the patient care unit.
This venue allows the residents to practice skills in personnel
management, communication and practice-based learning.
Annual Practice Management Seminars:
Second-year residents attend an all-day practice management
session facilitated by a well-known expert in the field.
Subspecialty Ambulatory Rotations: Residents
are expected to seek out specific practice management
information while rotating through their outpatient
subspecialty rotations (ENT, Orthopedics, Urology, etc). From
the physicians they can learn when and how to facilitate an
appropriate subspecialist referral, efficient management of
outpatient flow, and business management strategies, and from
the office staff they can learn skills such as chart
management, handling of difficult patients and accounting.
Required Institutional Seminars: MedStar
Franklin Square Medical Center requires all physicians to
attend seminars in Coding, Code of Conduct/Compliance, Risk
Management and JCAHO preparation, all of which address practice
New for This Year: Residents will now be able
to accurately audit their panels using a report builder tool
with the EMR.
Learn more about the Family Practice Curriculum: