Primary Care
Our compassionate primary care team is available for in-person appointments and telehealth visits.
Urgent Care
Our convenient urgent care centers offer extended hours and online check-in.
MedStar eVisit - Telehealth
Trusted on-demand telehealth is available 24 hours a day, seven days a week, 365 days a year, for minor illnesses and injuries.
Connect with a trusted MedStar Health medical care provider.
Find the best care for you and your family. From primary to urgent care, from in-person to telehealth, we’re here when and where you need us.
-
Find a location
Anne Arundel County: Annapolis
Baltimore City
Baltimore County: Catonsville | Rosedale | Dundalk | Parkville | RossvilleHarford County: Bel Air | Forest Hill
Montgomery County: Gaithersburg | Olney | Bethesda | Chevy Chase | Silver Spring
Northern Virginia: Alexandria | McLean
-
Telehealth visits
MedStar Health Video Visits enables you to connect with your routine medical providers by video. All you need is a smartphone, tablet, or computer. While not all medical care can occur through a video visit, your physician will help you determine if a video visit is right for you.
Please call your MedStar Health medical provider’s office for more information about a MedStar Health Video Visit.Primary care from the convenience of home.
-
Insurance accepted
MedStar Medical Group accepts most major health insurance plans. This is a general list of plans accepted and should be used only as a guide. This list is subject to change. If you are uncertain as to whether your individual health insurance plan is accepted at MedStar Medical Group, please call your insurance company.
- Aetna
- Aetna Better Health – Maryland Health Choice*
- Aetna Medicare Amerigroup of Maryland – Maryland Health Choice
- Blue Cross Blue Shield
- CareFirst Blue Cross Blue Shield
- CIGNA Health Care
- CIGNA HealthSpring*
- Johns Hopkins Healthcare (EHP/USFHP)*
- Medicaid Fee for Service
- Medicare Part B
- MedStar Family Choice – Maryland Health Choice
- MedStar Select
- MultiPlan Priority Partners – Maryland Health Choice*
- Private Healthcare Systems
- TRICARE East HUMANA Military
- United Healthcare United Healthcare Medicare
- United Healthcare Community and State – Maryland Health Choice
Primary care: what to expect.
-
Services provided
- Injury and illness: Cold or flu symptoms, back or knee pain, urinary tract infection or yeast infection, STDs, mild to moderate asthma, migraine headache, concussion
- Adult care: High blood pressure, diabetes, high cholesterol, depression or anxiety, birth control, weight loss, smoking cessation, cancer screening
- Pediatric care: Routine well visits, asthma management, behavior concerns, attention deficit hyperactivity disorder (ADHD) management
- On-site testing (availability varies by location): Urinary tract infection, pregnancy, rapid strep, flu, COVID-19 (for patients having surgery or a procedure)
- Lab testing: Blood, tissue and other fluids; referral to a radiology facility for X-ray, ultrasound or other radiology testing
-
Benefits to choosing MedStar Health primary care providers
With convenient locations near you and appointments that are often the same day, primary care from the region’s largest healthcare system is accessible for everyone.
- Expert, compassionate care for individuals and families.
- Coordinated care among thousands of expert MedStar Health specialists to support your treatment and care plan.
- Partner in prevention to keep you healthy even when you’re not sick.
- Tests and screenings to keep you healthy, and identify health concerns in the long-term.
- Sick care with flexible scheduling that’s there when you need it most.
- Patient portal to directly communicate with your doctor about appointments, prescriptions, and more.
-
Before and after your visit
Q: Are your offices open?
A: We are open for in-person visits. Please review our health and safety procedures before your appointment.
Q: Are video visits available?
A: Yes. While not all medical care can occur through a video visit, your MedStar Health provider can schedule a video visit to talk to you about your care and help you determine if you should come into the office. Please call your provider’s office to see if a video visit is right for you.
Q: What is the face mask policy for patients?
A: The Centers for Disease Control and Prevention (CDC) issued new COVID-19 guidance recommending the use of face masks in public spaces. Face masks are required for everyone, regardless of symptoms.
Q: Will the provider have access to my electronic health record?
A: If you are a previous MedStar Health patient, a summary of your previous visit(s) will be accessible to the provider. Prior to seeing a provider, you will be able to communicate the reason for your visit.
"This office is wonderful. I have been coming to the same practice for years and have never had any problems. Please continue what you are doing. Your customer service is awesome!"
- MedStar Health Patient
Urgent care.
(in-person or telehealth)
Due to increased seasonal illnesses, MedStar Health Urgent Care appreciates your patience with potentially longer wait times. Please consider MedStar eVisit as an alternative. MedStar Health continues to actively monitor the rapidly evolving status of COVID-19, FLU, and RSV.
-
Services Provided
Our urgent care centers provide extended hours access to medical care, including:
- Ear Infections
- Illness care for flu, allergies, bronchitis, infections, pneumonia, strep throat, pink eye, sinus infections, cold symptoms, urinary tract infections, yeast infections, and more
- Injury care for broken bones, stitches, sprains, lacerations or cuts, minor burns, and more
- Specialist telehealth consultations
- Sports physicals
- Physical exams before surgery
- Telehealth travel consultations (self-pay telehealth visits to determine list of CDC recommended vaccinations and medications required for your destination; includes proctored self-administered rapid home COVID-19 test and clearance letter for negative results)
- Flu shots (seasonal availability, check with insurance provider for coverage) If 65 years of age or older, please contact your primary care physician for the higher dose vaccine.
- Concussion evaluations
- STD testing (rapid STD testing for females)
- On-site laboratory for minor tests (strep, mono, influenza, urinary infection, STDs and pregnancy). If your condition needs further testing, such as blood tests or cultures, we will have most results in 48 to 72 hours. Some advanced testing for serious illnesses may require a referral to a nearby hospital’s emergency department.
-
Find a location for in person care
DC Locations: Maryland Locations:- Annapolis
- Arundel Mills
- Bel Air
- Bethesda
- California
- Catonsville
- Charlotte Hall
- Chevy Chase
- Columbia
- Federal Hill
- Frederick
- Gaithersburg at Darnestown Road
- Gaithersburg at Muddy Branch
- Germantown
- Hyattsville
- La Plata
- Olney
- Pasadena
- Perry Hall
- Pikesville
- Potomac
- Rockville
- Silver Spring
- Towson at Hillside
- Towson at Anneslie
- Waldorf at Festival Way
- Waldorf at Shoppers World
- Waugh Chapel
- Wheaton
-
Urgent care through telehealth
Connect to 24/7 care from your device with MedStar eVisit. -
Insurance Accepted
Insurance Participation:MedStar Health Urgent Care participates with most major health insurance plans. The following list should be used only as a guide and is subject to change. If you are uncertain as to whether your individual health benefits plan includes receiving in‐network services from MedStar Health Urgent Care, please call your insurance company.
Washington, D.C. Locations Only:
- AETNA
- AmeriHealth Caritas DC*
- CareFirst Blue Cross Blue Shield (CFBCBS, BCBS, Administrators, BlueChoice)*
- CareFirst Blue Cross Blue Shield Advantage
- CareFirst Community Health Plan DC
- Cigna Health Care (except Cigna Health Spring Medicare Advantage)*
- Coventry Health Network (except Medicare Advanta Freedom)*
- First Health
- DC Medicaid*
- Medicare Part B
- MedStar (Family Choice DC only, Select)
- Police & Fire Clinic
- Tricare/Humana Military*
- United Healthcare
- Veterans Affairs Community Care Network/VACCN
Maryland Locations Only:
- Aetna*
- CareFirst Blue Cross Blue Shield (CFBCBS, BCBS, Administrators, BlueChoice)*
- CareFirst Blue Cross Blue Shield Advantage
- Cigna Health Care (except Cigna Medicare Advantage)*
- Coventry Health Network (except Medicare Advanta Freedom)*
- First Health
- Johns Hopkins Healthcare (EHP, Priority Partners, USFHP)
- Maryland Physicians Care
- MD Medicaid*
- Medicare Part B
- MedStar (Family Choice MD, Select)
- Tricare/Humana Military*
- United Healthcare*
- Veterans Affairs Community Care Network/VACCN
- Wellpoint MD*
Virginia Locations Only:
- Aetna*
- CareFirst Blue Cross Blue Shield (CFBCBS, BCBS, Administrators, BlueChoice)*
- CareFirst Blue Cross Blue Shield Advantage
- Cigna Health Care (except Cigna Medicare Advantage)*
- Coventry Health Network (except Medicare Advanta Freedom)*
- First Health
- VA Medicaid*
- Medicare Part B
- MedStar (Family Choice, Select)
- Tricare/Humana Military*
- United Healthcare
- Veterans Affairs Community Care Network/VACCN
*Some insurance plan exclusions apply. Please call your insurance company to confirm if your individual health benefits plan includes receiving in‐network services from MedStar Health Urgent Care.
-
Before and after
Q: How can I prepare for my visit?
A:
- Schedule your visit online or walk in.
- Bring your photo ID and payment with you to our urgent care center
- You will pay for your visit including labs, X-rays, etc., before you leave
Q: What happens after my visit?
A:
- If you are referred to a specialist as a result of your visit, you will be notified by secure text message with scheduling information.
- Any lab results or upcoming appointments can be found in your profile on the Patient Portal. If you have not received lab results after 7-10 days, please call the lab line at 877-704-9292.
- If you need a letter to return to work or information about ending your quarantine period, please utilize MedStar eVisit.
"As always, very happy with every step of the process here! 5-star service all around."
- MedStar Health Patient
Visit an urgent care location near you.
-
Conditions treated
MedStar eVisit providers treat many of the same conditions that you would seek care for at a MedStar Health Urgent Care center. Log in to MedStar eVisit if you are experiencing any of the following:
- Cold, COVID-like or flu-like symptoms
- Sore throat
- Rash or hives
- Headaches or migraines
- Sinus infections, which are caused by allergies, viruses, and bacteria
- Urinary tract infections in females
- Tick-borne illness (Lyme)
- Seasonal allergies
- Pink eye
- Nausea, vomiting, or diarrhea
- Joint or back pain
- Minor cuts or burns
- Insect or minor animal or human bites
- Minor falls without head injury
- Minor motor vehicle accidents without bone tenderness or pain
-
Condition not appropriate for MedStar eVisit
MedStar eVisit should not be used if you are experiencing severe symptoms and or require an in-person evaluation. These symptoms or situations include:
- Chest pain or discomfort
- Difficulty breathing or shortness of breath
- Dizziness, confusion, severe or persistent vomiting
- Male UTIs
- Medical form completion
- Medications not prescribed: stimulant medications, narcotics, benzodiazepines, gabapentin, and promethazine
- Repeat prescription refill requests
- Respiratory complaints requiring steroids
- Vaginal infections when a diagnosis is unclear
- Any recurrent conditions and or infections treated on telehealth
- Any condition requiring testing (i.e., labs, imaging, etc.)
-
How to sign up
Q: How do I sign up for MedStar eVisit?
A: Signing up is free and required to receive services. You are encouraged to sign up for the MedStar eVisit service today, so whenever, wherever you need express care, the service will be ready to use. To sign up for MedStar eVisit:
- Download the mobile app on iOS or Android OR
- Visit www.MedStar-eVisit.com
Complete the steps within the mobile app and/or web.
Q: What information is required for signing up?
A: When signing up, you will be asked for the following information:
- Full name
- Email address
- Home address
- Date of birth to verify you are over 18 years of age
- Gender
- Insurance card (if you are insured)
Q: Do I need my insurance card to sign up?
A: You don't need an insurance card to sign up. However, if you are insured through MedStar Health, you will need your insurance card to confirm your insurance carrier/plan and member ID.
Q: How do I sign up my dependents?
A: Dependents over the age of 18 need to sign up with their own unique account. If you have a dependent under the age of 18, the parent or guardian can add the dependent to their account. Patients under the age of 18 need parent or guardian approval.
Q: Does it cost anything to download the MedStar eVisit mobile app to my smartphone?
A: No. The download of the MedStar eVisit mobile app is free. When using your cellular connection, standard data rates apply.
-
Technical requirements
Q: What devices can I use to access MedStar eVisit?
A: MedStar eVisit supports the recent versions of most browsers, as well as access to apps for iOS and Android devices.
Q: How much space does the mobile app take up on my phone?
A: The downloaded MedStar eVisit app takes approximately 55MB. That is about the same size as the Twitter app.
Q: What software/hardware is required to access MedStar eVisit on my computer?
A: To access MedStar eVisit via the web, you will need a computer, internet access, webcam, microphone, and speakers. The service will ask for a phone number to call you in case you get disconnected during the visit. The service will prompt you to conduct an equipment test to ensure your device will support a visit. If the service prompts for any software updates (especially for video capabilities), please accept/download the updates so you may access medical care through MedStar eVisit. There are also minimum system requirements necessary to properly conduct a MedStar eVisit. An important part of a successful MedStar eVisit is a strong connection and/or strong signal. If the system detects a weak signal, it may prompt you to switch to an alternate connection to successfully conduct a MedStar eVisit. This may mean switching to a WiFi connection if your cell coverage is not strong.
Q: What if during the equipment test, it is discovered that I do not have the correct equipment to support MedStar eVisit? Can I conduct my visit over the phone?
A: If it is determined that you do not have the correct equipment to support a MedStar eVisit, you are encouraged to visit an urgent care center, such as MedStar Health Urgent Care, for services. Unfortunately, due to increased regulations in telemedicine, visits over the phone are currently not an option.
Q: Who can I contact for technical support?
A: For technical support call 888-805-4551 or email MedStar-eVisit@medstar.net. -
Cost, billing, insurance
ALERT: MedStar eVisit is pleased to have supported our community during the COVID-19 pandemic by providing more than 75,000 urgent care telehealth visits free of charge. As of July 1, MedStar eVisit will again charge for the service. Most patients can verify their insurance at the time of service and expect co-payment similar to an office visit. A cash price of $59 is available as an affordable care option for patients paying out of pocket. Thank you.
Q: What is the cost of a MedStar eVisit?
A: The cost of an eVisit is $59 (often less than the copay for an urgent care or emergency room visit). This fee is payable at the time of visit via credit card and does not include the cost of any medications, follow-up lab work or follow-up visits, if deemed applicable. Depending on your health insurance plan benefits, you may have coverage for MedStar eVisit. As the service provider, MedStar Medical Group will submit a claim to your insurance, as is done for a regular in-person office visit. MedStar eVisit encourages you to check with your insurance plan to determine whether your visit will be covered. Because of changing legislation and health insurance guidance, MedStar Medical Group is not collecting any cost-share, i.e., copayments, coinsurance, or deductibles, until your health insurance processes the claim and determines if you have any out-of-pocket expense.
Q: When do I pay for my services?
A: Depending on your health insurance plan benefits, you may have coverage for MedStar eVisit. As the service provider, MedStar Medical Group will submit a claim to your insurance, as is done for a regular in-person office visit. MedStar eVisit encourages you to check with your insurance plan to determine whether your visit will be covered. Because of changing legislation and health insurance guidance, MedStar Medical Group is not collecting any cost-share, i.e., copayments, coinsurance, or deductibles, until your health insurance processes the claim and determines if you have any out-of-pocket expense.
Q: Can I pay with a flexible spending account?
A: Yes, you can pay with a flexible spending account, as long as the account is through an active credit card. -
Prescriptions
Q: What if I need a prescription?
A: Providers can prescribe medications, when appropriate. All prescriptions are sent electronically to a pharmacy of your choice. You are asked to select a pharmacy when logging in for each visit.
Q: Can I use a MedStar Pharmacy?
A: Yes. You have access to MedStar Pharmacies when using MedStar eVisit.
Q: How are the prescriptions sent to the pharmacy?
A: All MedStar eVisit prescriptions are electronic and completed during the visit.
Q: What prescriptions will MedStar eVisit providers prescribe?
A: MedStar eVisit providers will prescribe medications for the common cold, flu, and illnesses. The service will not provide prescriptions for controlled substances, such as narcotic pain medications. -
Privacy
Q: Who will have access to my visit summary following my visit?
A: After your MedStar eVisit, your visit summary will be loaded into your electronic health record, which can be viewed by any MedStar Health provider. In addition, your visit summary will appear in your online profile, and you can download, print or email it from there.
Q: What precautions are in place to protect my personal information?
A: For confidentiality, MedStar eVisit is managed by a third-party vendor, Amwell. Additionally, all MedStar eVisits are protected by the Health Insurance Portability and Accountability Act (HIPAA). MedStar eVisits are encrypted and secure communications, protecting your health and personal information. -
Providers
Q: Who will be providing the healthcare services for MedStar eVisit?
A: To bring you online care where and when you need it, we have MedStar Health providers, as well as Amwell providers available for you to choose. All of our providers are licensed and board-certified in family medicine, internal medicine, emergency medicine, or pediatrics. They are certified and credentialed according to National Committee for Quality Assurance (NCQA) standards.
Q: How do I decide what provider to use for my visit?
A: You can select a provider based on a variety of criteria, including provider profiles, your “favorite” list, or the provider wait time.
Q: What if I select a provider and the wait is too long?
A: The average waiting room time is three to five minutes. When logged in, you can view the wait time of each available provider. If a wait time is getting to be too long, or another provider is available sooner, you have the option to switch. You will only be charged if a visit is completed by a provider.
Q: Can I see the same provider each visit?
A: Yes. If the provider is available at the time of your visit, you can see the same provider. You can select “favorite” providers so that it is easy to locate him/her for future visits.
Q: Can I follow up with my provider after my visit?
A: Yes. If you have questions following your visit, you can follow up with your provider via a secure messaging tool within MedStar eVisit.