Managing Find-A-Doctor

Find-A-Doctor Search

Please see below for information about Find-A-Doc, or assistance with search issues.

Employed providers must be active in PeopleSoft and credentialed with hospital credentialing.

Affiliated providers must participate with MedStar Select Insurance and be active in MedStar Family Choice (MFC) Echo.
For assistance with issues related to search results, please contact Cindy Swank.

Updating Data Sources and Clinical Information

Find-A-Doctor pulls data from various MedStar Health source systems to enable search and populate provider profiles. Maintaining accurate data in the source system is essential to ensuring provider and location data is consistent across all patient-facing channels. The information below is a guide to help understand where data is sourced and the steps required to modify incorrect data within the appropriate source system.

Employment status is populated from PeopleSoft - Cindy Swank.
Providers can request changes to their specialty or scope of practice (SOP) by logging into Kyruus ProviderMatch using their MedStar credentials. For step-by-step instructions for updating your specialty or scope of practice (SOP), click here.

For assistance with login issues, please contact [email protected] or Melanie Supple.

Note: Once the specialty and scope of practice edits are submitted, the Service Line Lead or VPMA will review and approve/deny Scope of Practice and Clinical Area of Focus features.
To request an edit to a provider's name, credentials, education, or board certification, please contact the medical office staff director at your hospital.

Please Note: The Field of Study and Degree fields are not ingested into Kyruus ProviderMatch and will not be reflected on a provider's Find-A-Doctor profile.
To request an edit to a provider's accepted insurance list, please submit a ticket to Managed Care (MFC Echo).

Note: Insurance Information is standardized and maintained by Managed Care (MFC Echo) for all MedStar Employed Providers.

Please contact Cindy Swank for assistance with insurance questions.
Practice locations are pulled from three data sources, each of which is used to populate provider information on clinical and patient-facing channels (e.g. referral orders, billing invoices, etc.). In the event you need a practice location address edited, please use the process below to ensure the data is updated within all source systems.

  • Scheduling Systems (IDX) - Submit an IDX location edit or addition to [email protected] and [email protected] . If you have issues or need assistance, please contact Cindy Swank.
  • Managed Care (MFC Echo) - Practice administrators and/or office managers should follow the already established change process for your office by completing and submitting a PAN form. If you have issues or need assistance, please contact Cindy Swank.
  • Hospital Credentialing (Hospital Echo) - Practice administrators and/or office managers should inform the Hospital Credentialing Office. If you have issues or need assistance, please contact Cindy Swank.
To add or delete a hospital affiliation, please contact the medical staff director at your hospital.

Note: The order in which your hospital affiliations are listed on your Find-a-Doc profile cannot be modified.
All MedStar provider ratings and comments are managed by NRC. For additional information regarding how ratings are calculated, please visit the Patient Satisfaction & Experience Survey page.

Do you want to appeal a review on your Find-A-Doctor profile? Please submit your appeal to the Provider Review Transparency Advisory Group.
SOP templates are used to create alignment across provider specialties. A list of current templates is available here. If you do not see a template for your specialty/subspecialty, please contact Melanie Supple to request a new template. Melanie can also assist with modifications to existing templates once clinical approval has been provided. Once approved, templates will be added to all relevant providers based on specialty, unless otherwise decided by clinical governance.

Note: Clinical approval will be required prior to the template being published to ensure appropriate governance. Approvers should be noted as part of the template creation request that is submitted to Melanie Supple.
Providers can request edits to their Find-A-Doctor profile by logging into Kyruus ProviderMatch using their MedStar credentials.

For assistance with login issues, please contact [email protected] or Melanie Supple.

Creating & Maintaining a Robust Find-A-Doctor Profile

Stakeholders can request updates to the following through the Digital Marketing Team by opening a ticket in the Digital Task Management System: *

  • Provider Headshots
  • About The Provider
  • Awards
  • Videos
  • Publications
  • Research
  • In the News
* MedStar Health associates can login using their Network ID, not email, and most current password you use each day to login to your workstation.

Adding or Removing a Provider on Find-A-Doctor and Website

Open a ticket in the Digital Task Management System *

The Digital Marketing will:

  • Assign the provider to a practice group, request a ProviderMatch User account and apply SOP Template if applicable
  • Add headshot, about the provider and awards/in the news/contact this provider/publications (if provided)
  • Add provider to specific web pages upon request
  • Create a Vanity URL if requested
If the provider has not been ingested into ProviderMatch after 7 business days:

  • Digital Marketing will put your ticket on hold and ask you to open a Kyruus Support Ticket by emailing [email protected] and CC'ing Cindy Swank to determine which data source is preventing the provider from being ingested.
  • Digital Marketing will re-open the ticket and complete remaining tasks listed above once provider is ingested into ProviderMatch
* MedStar Health associates can login using their Network ID, not email, and most current password you use each day to login to your workstation.
Stakeholder must submit a Ticket to Remove a Provider from Find-A-Doctor and all Web Pages by opening a ticket in the Digital Task Management System *

* MedStar Health associates can login using their Network ID, not email, and most current password you use each day to login to your workstation.