MedStar eVisit | Telehealth | MedStar Health

On-demand access and no appointment needed.

Urgent care can now come straight to you, no appointment is needed with MedStar eVisit. Whether you are at home, at the office, or on the go, you can connect  with the MedStar Health family of providers from your tablet, smartphone, or computer. MedStar eVisit offers 24/7 telehealth access when you need it most.

In the event you are experiencing a medical emergency, please call 911 or seek care at your nearest emergency department.

How MedStar eVisit Works

  • Download the MedStar eVisit app on your Apple or Android device, or login directly on your computer.

  • Create an account.

  • Consults are $79 (self-pay price if patients choose to pay out of pocket without insurance).

  • Patients with insurance can verify their insurance at the time of service Click here for a list of insurances accepted.

  • No appointment is needed. Once your account is created, you can connect with a board-certified healthcare provider.

Download on the Apple App Store
Get it on Google Play


Unsure of where to go? MedStar eVisit providers can help determine the most appropriate place to receive care.

Insurance

MedStar Medical Group is a participant in most major health insurance plans. As such, when you use MedStar eVisit, we will bill your insurance company. You are responsible for any copay, coinsurance, or deductible as you would for any in-person primary care visit.

Please note: If you do ask us to bill insurance, your copay, coinsurance, or deductible may be less than our self-pay rate but may also be more.

If you prefer not to have this submitted to your insurance, we offer a self-pay rate of $79.

      • Aetna Elect Choice/ EPO (Aetna Health Fund) Innovation Health: Network Only Plus
      • Aetna Innovations: HMO & EPO Plus
      • Aetna Medicare Advantage HMO & PPO Plans
      • Aetna Quality Point of Service (POS)
      • Aetna Student Health Insurance
      • Aetna USAccess (POS)
      • Aetna Worker's Compensation Network
      • Innovation Health: Indemnity
      • Innovation Health: Open Network Only Plus
      • Innovation Health: POS Plus
      • Innovation Health: PPO
      • Open EPO Plus
      • Open POS II
      • Aetna Innovations: HMO & EPO Plus
      • Blue Choice Advantage & Healthy Blue (HMO, POS)
      • CFBCBS Blue Choice Opt Out Plus Open Access (POS)
      • CFBCBS BlueChoice HMO
      • CFBCBS Federal Employee Program (Std. & Basic PPO)
      • CFBCBS Maryland Indemnity or PPO
      • CFBCBS Maryland Point of Service Plan (MPOS)
      • CFBCBS (NCA) Indemnity
      • HealthyBlue PPO
      • CFBCBS BlueChoice HMO
      • CFBCBS (NCA) Indemnity
      • Choice Fund PPO
      • CIGNA HMO & Network (HMO)
      • CIGNA Indemnity
      • CIGNA POS/Network POS
      • Great-West Healthcare POS/CIGNA
      • POS OA & OA Plus
      • Coventry Health Care National Network PPO
      • Coventry Health Care of Virginia
      • Coventry of Delaware HMO/PPO
      • First Health PPO
      • FIRST HEALTH
      • Innovation Health: Indemnity
      • Innovation Health: Open Network Only Plus
      • MedStar Family Choice-DC Healthy Families
      • MedStar Family Choice - Maryland Health Choice
      • MedStar Medicare Choice
      • MedStar Select (MedStar Associates' Plan)
      • Tricare Extra (Indemnity)
      • Tricare for Life (Medicare Supplemental Plan)
      • Tricare Prime
      • Tricare Standard
      • M.D. IPA (HMO)
      • M.D. IPA Preferred (POS)
      • Mamsi Life & Health (Indem./PPO)
      • OneNet PPO, Inc.
      • Optimum Choice Preferred (POS) & OCI Direct (HMO)
      • United Healthcare Choice Plus
      • United Healthcare Compass (HMO)
      • United Healthcare Core Essential (HMO)
      • United Healthcare Options (PPO) (includes Empire PPO, GEHA, Compass Rose)
      • United Healthcare Select HMO - EPO/NPP
      • United Healthcare Select Plus (POS)
      • United Student Resources

Frequently asked questions

  • What is MedStar eVisit?

    MedStar eVisit is MedStar Health’s telehealth platform for same-day urgent care with no appointment needed. It offers convenient medical care by board-certified healthcare providers through secure video. MedStar eVisit is available to you 24 hours a day, seven days a week, 365 days a year, and is for patients of all ages. Our team of MedStar Health physicians, physician assistants, and nurse practitioners provide access to care without an appointment for illnesses and injuries that do not require an in-person examination.

    If testing is required and completed at a MedStar Health facility, your MedStar eVisit provider will provide specific directions and pre-arrival notifications.

    MedStar eVisit providers can care for medical conditions, including colds, flu symptoms, COVID-19, fever, nausea, vomiting and diarrhea, sinus pain, seasonal allergies, sore throat, red and painful eyes, headaches, rashes, and urinary tract infections. Our providers can also answer questions and address concerns about sexual health.

    MedStar eVisit providers routinely see patients dealing with stress and anxiety and can help with basic stress-relieving techniques and help patients find other care sources for longer-term mental health needs.

    A telehealth exam is different than an in-person exam. Still, there are many of the same elements that are important in making a diagnosis and treatment plan that can be performed by video. For example, your provider can assess your general appearance, check the back of your throat, examine your skin, and see how you move and speak.

    Most patients who use MedStar eVisit can be treated; however, if an in-person visit is required, our providers can help direct you to the most appropriate care, i.e., urgent care or emergency services.

  • How do I sign up?

    Signing up is free and required to receive services. Sign up now, so you can be ready when you need care:

    When signing up, you will be asked for the following information:

    • Full name
    • Email address
    • Home address
    • Date of birth to verify you are over 18 years of age
    • Gender
    • Insurance card (if you are insured)

    MedStar Medical Group is a participant in most major health insurance plans. As such, when you use MedStar eVisit, we will bill your insurance company. You are responsible for any copay, coinsurance, or deductible as you would for any in-person primary care visit.

    Please note: If you do ask us to bill insurance, your copay, coinsurance, or deductible may be less than our self-pay rate but may also be more.

    If you prefer not to have this submitted to your insurance, we offer a self-pay rate of $59.

    Dependents over the age of 18 need to sign up with their own unique account. If you have a dependent under the age of 18, the parent or guardian can add the dependent to their account. Patients under the age of 18 need parent or guardian approval.

  • What are the technical requirements for a MedStar eVisit?

    MedStar eVisit supports the recent versions of most browsers, as well as access to apps for iOS and Android devices.

    To access MedStar eVisit via the web, you will need a computer, internet access, webcam, microphone, and speakers. The service will ask for a phone number to call you in case you get disconnected during the visit. The service will prompt you to conduct an equipment test to ensure your device will support a visit. If the service prompts for any software updates (especially for video capabilities), please accept/download the updates so you may access medical care through MedStar eVisit.

    There are also minimum system requirements necessary to conduct a video visit. An important part of a successful video visit is a strong connection and/or a strong signal. If the system detects a weak signal, it may prompt you to switch to an alternate connection to conduct a visit successfully. This may mean switching to a Wi-Fi connection if your cell service is not strong.

    If you do not have the correct equipment to support a MedStar eVisit, you are encouraged to visit an urgent care center, such as MedStar Health Urgent Care, for services. MedStar eVisit providers will not be able to do an appropriate evaluation and assessment over the phone.

    For technical support call 888-805-4551 or email telehealthsupport@medstar.net.

  • How does a MedStar eVisit work?

    MedStar eVisit is available to you 24 hours a day, seven days a week, 365 days a year. No appointment is necessary.

    The average wait time is 10-15 minutes. We monitor the virtual waiting room, adding providers if wait times are long and will help you move to another provider if the wait can be shorter.

    MedStar eVisit providers have access to all previous MedStar eVisit encounters as well as MedStar Health’s full electronic health record.

  • Who will be providing healthcare services during my MedStar eVisit?

    All the providers on MedStar eVisit are employed directly by MedStar Health. Our team of physicians, nurse practitioners, and physicians assistants focus on acute care conditions and telehealth.

    If you have questions about your visit later, you can follow up with your provider via the secure messaging tool within MedStar eVisit. General questions not related to the specific visit should be directed to your primary care doctor. If there is a totally new issue, please start a new visit.

  • What if I need a prescription?


    MedStar eVisit providers may prescribe medications for the common cold, flu, and other illnesses when appropriate. All prescriptions are sent electronically to a pharmacy of your choice. You are asked to select a pharmacy when logging in for each visit.
     
    You have access to MedStar Health Pharmacies when using MedStar eVisit.

    All MedStar eVisit prescriptions are electronic and sent to your pharmacy during the visit.

    Please note: The service will not provide prescriptions for controlled substances, such as narcotic pain medications, anxiety medications, sleeping pills, erectile dysfunction medications, promethazine, or stimulants for ADHD.

  • What is the cost of a MedStar eVisit?

    MedStar Medical Group is a participant in most major health insurance plans. As such, when you use MedStar eVisit, we will bill your insurance company. You are responsible for any copay, coinsurance, or deductible as you would for any in-person primary care visit.

    Please note: If you do ask us to bill insurance, your copay, coinsurance, or deductible may be less than our self-pay rate but may also be more.

    If you prefer not to have this submitted to your insurance, we offer a self-pay rate of $79 (often less than the copay for an emergency room visit). This fee is payable at the time of visit via credit card and does not include the cost of any medications, follow-up lab work or follow-up visits if deemed applicable.

  • What precautions are in place to protect my personal information?

    MedStar eVisit uses the Amwell platform for providing this telehealth service. This well-established and secure platform maintains up-to-date security as verified by the independent certification and MedStar Health audit processes. All MedStar eVisits are protected by the Health Insurance Portability and Accountability Act (HIPAA). MedStar eVisits are encrypted and secure communications, protecting your health and personal information.

    After your MedStar eVisit, your visit summary will be loaded into your electronic health record, which can be viewed by any MedStar Health provider. Also, your visit summary will appear in your online profile, and you can download, print, or email it from there.

  • Do you offer interpreting services?

    Yes. If you need interpreting services, including ASL for deaf and hard of hearing individuals, review this guide at evisitinterpreter.medstartelehealth.org before your visit to know what to expect. During the intake process, you can indicate what interpreting services you require.

    ¿Desea solicitar servicios de traducción durante esta sesión?

    Revise la guía a evisitSpanish.medstartelehealth.org antes de comunicarse con el proveedor en eVisit.