Acute Care at Home | DispatchHealth

Acute Care at Home | DispatchHealth

A healthcare professional consults with a senior woman.

MedStar Health has partnered with DispatchHealth to bring follow-up care to your home post-discharge from the hospital or ED. This recovery care service helps ensure a smooth and safe transition from our facility to your home.

How it works

  1. MedStar Health provider requests care: In partnership with DispatchHealth, MedStar Health arranges a visit to your home following discharge from a MedStar Health Emergency Department or Hospital. Your provider has referred you based on clinical, geographic and insurance criteria to ensure that you are eligible.
  2. Get care at home: Experienced medical providers arrive within 24-72 hours after your discharge to provide care. Each team includes a nurse practitioner or physician assistant, along with a medical technician. An on-call emergency medicine physician is always available by phone for consultations. Our team will arrive in a clearly marked DispatchHealth vehicle, so you know who they are right away.
  3. We take care of the rest: DispatchHealth will call in any prescriptions you might need, update your doctor, and work directly with your insurance to process billing.

Frequently asked questions

  • Who should I expect to arrive at my home?

    You should expect a team of DispatchHealth clinicians to arrive at your home. This will include a physician assistant or a nurse practitioner and/or a medical technician. They are supported by an emergency medicine or hospitalist physician, if necessary.

  • What hours are services available? 

    DispatchHealth is available from 7am – 9pm, 7 days per week, including holidays.

  • What kind of vehicle should I expect to see?

    You should expect to see a vehicle marked with the MedStar Health logo and the DispatchHealth logo. If you are receiving care in Virginia, you will see a vehicle with the Inova Health System logo instead of the MedStar Health logo. However, your MedStar Health provider will still be informed about your visit.

  • Does my insurance cover these services? How much does it cost?

    DispatchHealth is in-network with many health insurance plans and is often the same out-of-pocket cost of an in-network urgent care center. There may be a co-pay for this service that you can discuss when your DispatchHealth visit is scheduled. Please contact DispatchHealth for more information about your specific insurance plan at 202-793-4988.

Our services

  • ED Bridge Care: pre-scheduled visit at home within 72 hours following discharge from ED.
  • Inpatient Bridge Care: pre-scheduled visit at home within 24hours – 1-week post-discharge from an inpatient hospital unit.
  • Acute Care: same day or next day high acuity care in the home (referral from MedStar eVisit).

Procedures and pharmacy services


  • EKG
  • Non-regulated durable medical equipment (DME)


  • Laceration/wound kit
  • Catheter placement
  • Epistaxis treatment

Certified lab services:

  • Moderate complexity labs
  • Urinalysis
  • Culture send outs
  • Integration with external labs

Pharma services:

  • IV antibiotics
  • Anti-emetics
  • Nebulizers
  • Steroids
  • IV fluids

Accepted insurance

  • Inpatient Bridge Care accepts Medicare Fee-for-Service (Part B) only.
  • ED Bridge Care accepts the following:
    • Medicare Fee-for-Service (Part B)
    • Cigna (Medicare Advantage & Commercial)
    • CVS Health (Medicare Advantage & Commercial)
    • Government Employees Health Association (Commercial)
    • Humana (Medicare Advantage)
    • United Healthcare (Medicare Advantage, Commercial)
    • Aetna (Medicare Advantage, Commercial)