Medical Records at MedStar Health
All patient healthcare information at MedStar Health is confidential. Therefore, medical records cannot be released to any person without the authorization of the patient or the patient's legally authorized representative (unless authorized by law). As a MedStar Health you can also visit the patient portal for medical records.
To request the release of your medical information, fill out our Medical Record Release form:
Requests can be made in person or by mail. Authorization forms are also available at each hospital.
A patient's family member (parent/legal guardian) may request copies of medical records if a patient is a minor or incapacitated. Parent/Guardian must have the written permission of the patient to release copies of the record, or have the patient's power of attorney. The name of the family member must be documented on the request.
How long will it take to obtain copies of my medical records?
It takes 5 to 10 working business days to process the request. If the patient has just been discharged from the hospital, the request will be processed once the chart is complete. This may take 30 days if requesting a complete copy.
Subpoena information
Subpoena and other legal services for all MedStar Health Locations of Care: To enhance our process for tracking and processing subpoenas, we will utilize our registered agent, CT Corporation (CT Corp), for delivering subpoenas related to medical and billing records.
Below is the contact information for CT Corp:
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Email address: majoraccountteam2@wolterskluwer.com
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Service address(s):
Maryland:
2405 York Road, Ste 201
Lutherville, MD 21093
DC:
1015 15th Street NW, Suite 1000
Washington, DC 20005
Virginia:
4701 Cox Road, Suite 285
Glen Allen, VA 23060
Where to request medical records
Upon completing the medical record release form, you may send the completed form to one of the appropriate locations below.
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MedStar Franklin Square Medical Center
MedStar Franklin Square Medical Center
Attn: Health Information Management
2 North, Release of Information
9000 Franklin Square Drive
Baltimore, MD 21237
443-777-7270
Fax: 443-777-7971 -
MedStar Georgetown University Hospital
MedStar Georgetown University Hospital
3800 Reservoir Road, NW
Bles Building
Lower Level, Room 140
Washington, D.C., 20007
Attention: Medical Correspondence
202-444-3392 -
MedStar Good Samaritan Hospital
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MedStar Harbor Hospital
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MedStar Health Medical Practice
MedStar Health
10980 Grantchester Way, 7th floor
Columbia, MD 21044
Attention: MMG Admin Team
Re: Medical Record Release Request443-692-1263
Fax: 410-657-1998 -
MedStar Health Physical Therapy
MedStar Health Physical Therapy
102 Irving St. NW
Washington, DC, 20010
202-877-1180
Fax: 202-726-2158
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MedStar Health Urgent Care
MedStar Health
10980 Grantchester Way, 7th floor
Columbia, MD 21044
Attention: MMG Admin Team
Re: Medical Record Release Request443-692-1263
Fax: 410-657-1998 -
MedStar Montgomery Medical Center
MedStar Montgomery Medical Center
18101 Prince Philip Drive
Olney, MD 20832
301-774-8661, press 1 -
MedStar National Rehabilitation Hospital
MedStar National Rehabilitation Hospital
102 Irving St. NW
Washington, DC, 20010
202-877-1180
Fax: 202-726-2158 -
MedStar Radiology Network Outpatient Imaging (Images only)
Locations: Barlow, Bel Air, Brandywine, Chevy Chase, Foxhall, Lafayette, Mitchellville, Olney, Rockville, Southern Maryland, Timonium
410-877-2074
Fax: 443-625-5449 -
MedStar St. Mary's Hospital
MedStar St. Mary's Hospital
Attn: Quality, Safety and Health Information Management
25500 Point Lookout Rd.
Leonardtown, MD 20650
Phone: 301-475-6181
Fax: 240-434-7181 -
MedStar Southern Maryland Hospital Center
MedStar Southern Maryland Hospital Center
7503 Surratts Road
Clinton, MD 20735 -
MedStar Union Memorial Hospital
MedStar Union Memorial Hospital
201 E. University Pkwy.
Baltimore, MD 21218
410-554-2000
or
410-554-4358 -
MedStar Washington Hospital Center
Protecting your privacy
As a patient of MedStar Health, you have a right to confidentiality. We strive to continuously ensure that your personal health information is kept private.
Here are some ways MedStar Health is maintaining the confidentiality of our patients’ information:
- Medical records are secured on the nursing floors and in the Health Information department. Only members of your healthcare team are permitted access to your information.
- Paper information with personal information is shredded before disposal.
- Access to computers with patient information is password protected.
- Computer screens are angled so only the person with a need for access sees patient information.
- Computer screens are programmed to go "blank" after a certain time if not in use.