Professional summary
Christy Bisser is an MBA prepared healthcare leader, Lean Six Sigma Black Belt, and former Critical Care and 911 Paramedic with over 20 years of experience leading teams to solve complex problems through data analytics, performance improvement, and operational excellence. She currently serves as Director of Operations for the Performance Improvement & Analytics Team, focused on bringing together performance improvement and analytics functions to translate data into actionable insights and drive meaningful, data-informed performance improvement across the organization.
Christy brings strong financial acumen to her work, with extensive experience in budgeting, financial analysis, cost reduction, and performance measurement. She partners closely with clinical, operational, and executive leaders to align improvement efforts with organizational strategy, financial sustainability, and value based outcomes. Her work emphasizes translating data and balanced scorecard metrics into actionable insights that drive both operational efficiency and sound financial decision making.
She has collaborated with multidisciplinary teams across the healthcare continuum—including outpatient services, perioperative services, pharmacy, laboratory operations, food and nutrition services, patient billing, and Human Resources—to deliver measurable improvements in quality, safety, experience, and cost. Her approach blends clinical insight, systems thinking, and change management to achieve sustainable results.
A passionate educator and mentor, Christy has taught Lean and Lean Six Sigma for more than a decade and is deeply committed to building improvement and financial literacy across teams. She focuses on developing leaders at all levels, strengthening accountability, and fostering a culture of continuous improvement grounded in operational, clinical, and financial excellence.
My favorite inspirational quote or personal mantra:
“Find out who you are, and do it on purpose” – Dolly Parton
The aspect of performance improvement (PI) that is most exciting to me is:
Getting to work with all types of teams and people. I realized early on that my purpose was to take care of those who take care of patients.
When I’m not working, I enjoy:
Quality time with family, reading, live music and being on the water.
If I had to sing karaoke, I would pick:
Jolene by Dolly Parton