Performance Improvement | Productivity & Work Efficiency | MedStar Health

MedStar Health Performance Improvement

Advancing a culture of improvements for work productivity and efficiency


Together, we can design a better patient experience through performance improvement (PI).

Proven methodologies, tools, and training to help MedStar Health associates use data to improve processes and solve challenges.

Driving continuous improvement

Jim Churchman

“Performance Improvement helped our team think through standard operating practices with a process-centered mindset. By approaching challenges as opportunities to learn, we were able to become more effective as a systemwide supply chain department.”

Jim Churchman

Vice President, System Supply Chain
MedStar Health

The Performance Improvement (PI) Team was involved in every aspect of the EVS Performance Transformation initiative. From project conception, to current state mapping, to gap analysis, to action planning, to RFP conception and execution, to metric development, and everything in between, PI was present and leading the way. I truly believe PI was a significant catalyst to launching what has been a very successful change in EVS cost structure, process improvement, and service delivery across MedStar Health!

Sean Shapert

Vice President, Environmental Services & Laundry/Linen Service
MedStar Health

Systemwide governance results in actionable dashboards

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Performance Improvement partnered with Perioperative Services to establish systemwide governance and standardize dashboards across nine MedStar hospitals. Standardized metrics provided greater insight into business challenges, leading to improved operating room utilization within one year.

Process improvement

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A method for improving cost, effectiveness, quality, and value—all with the end-user in mind.



A focus on continuous improvement through best practice sharing and education for associates, leaders, and physicians.



A data-driven approach to dissecting challenges, forming solutions, and monitoring performance.

Program and project management

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Leadership throughout a time-bound endeavor to create or change a product, service, or result.

Improving clinical value through centralized supply chain management

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Reduce supply chain costs for MedStar Health

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Partnered with supply chain to establish the Clinical Value Analysis program

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Reduced supply costs by approximately $20 million and improved consistency in quality of care and the patient experience

Achievement through teamwork

2018 Performance Improvement (PI) team accomplishments

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Associates trained during department-led PI events
More patient lives saved as a result of Sepsis PI efforts Symbol


More patient lives saved as a result of Sepsis PI efforts
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Monthly views of PI-developed operational dashboards

Additional information

Improve efficiency


Rapidly improve workflows using actionable tools and relevant training.

Drive sustainability


Formalize best practices and measure ongoing performance.