MedStar Health Performance Improvement & Analytics

Professional Summary: Madeline Cambo, MMB, MSA, is a healthcare analytics professional with over 15 years of experience applying data to solve complex clinical and operational problems. She holds a Master of Microbial Biotechnology from NC State University and a Master of Science in Analytics from the Institute for Advanced Analytics.

Madeline began her career in quality control at GlaxoSmithKline, Novartis, and Biogen Idec, where she developed a strong foundation in healthcare and life sciences. Driven by a passion for data, she taught herself Python, returned to NC State on a teaching assistantship, and later completed a data science consulting internship before earning her MSA. She went on to serve as a Senior Data Scientist at Siemens Healthineers, where she deepened her expertise in health analytics and clinical applications.

Today, Madeline focuses on clinical projects that directly improve patient health outcomes, bringing together her scientific background, analytical expertise, and 9 years of consulting experience to turn data into meaningful impact.

My favorite inspirational quote or personal mantra is: "The most courageous act is still to think for yourself. Aloud." – Coco Chanel

The aspect of my work that is most exciting to me is: Working on clinical projects that directly improve patient health outcomes.

When I'm not working, I enjoy: Playing tennis or hanging out with my two spaniels, an English Cocker Spaniel and a Cavalier King Charles Spaniel puppy.

If I had to sing karaoke, I would pick:  "Man! I Feel Like a Woman" by Shania Twain

Ken believes in contributing to a greater purpose by creating meaningful impact, adding value, and helping others succeed. He brings over 12 years of experience in industrial engineering, healthcare consulting, project management, process improvement, and change management.

In 2018, Ken joined the MedStar Health family as a Process Improvement Specialist at MedStar Washington Hospital Center, where he led and supported initiatives focused on improving operational processes and enhancing the experiences of both associates and patients. Throughout his career, he has coached and mentored leaders and frontline teams in identifying opportunities, implementing sustainable solutions, promoting efficiency, and reducing waste through process improvement and change management methodologies.

Ken is certified in Design Thinking, Change Management, and Organizational Coaching. He holds a Bachelor of Science in Industrial Engineering from University of Puerto Rico at Mayagüez and a Master of Health Administration from Texas A&M Health Science Center School of Public Health.

My favorite inspirational quote or personal mantra is…“Change is hard. Resisting change is a lot harder” Eleanor Brown

The aspect of Performance Improvement that is most exciting to me is...Helping, supporting and mentoring others to find solutions to problems. There is something unique and special when a diverse group of people come together to solve problems.

When I'm not working, I enjoy...Going on a mindful walk with my dog Archer.

If I had to sing karaoke, I would pick... ¿Y Cómo es El? by Jose Luis Perales

LinkedIn profile

Years of PI and Analytic Experience: 8
Number of years of Healthcare experience: 8
Number of years of Consulting experience: 2

Professional summary:

Willie has over 14 years of industrial engineering, process improvement, change management, decision support, and operational leadership experience. After earning his Industrial Engineering degree from Morgan State University in 2008, he was accepted into the Management Trainee Rotational Program at United Parcel Service(UPS). Through this program he learned a plethora of principles within lean six sigma and business process reengineering. Upon completion, Willie was able to apply those skills within his role as Operations Manager in the District of Columbia. Willie continued to improve his professional skills when he joined MedStar Washington Hospital as a Process Improvement Specialist. Willie has lead projects in multiple areas of the hospital, including: Emergency Department, Operating Room, Anatomic Pathology Lab, Med/Surg Units, Intensive Care Unit, and Supply Chain.

My favorite inspirational quote or personal mantra is...
“Excuses are tools of the incompetent which build monuments of nothingness.”

The aspect of performance improvement that is most exciting to me is...
being able to work with a diverse multidisciplinary team to solve one common goal.

When I’m not working, I enjoy...
a 75 degree day on the golf course.

If I had to sing karaoke, I would pick...
A.N.G.E.L by Druid Hill

Professional Summary: Erin is a Senior Performance Improvement Manager with more than 15 years of experience in performance improvement. At MedStar Health, she leads system-level initiatives that strengthen clinical workflows, improve operations, and support high-quality patient care. She partners with clinical and operational leaders across the organization to identify opportunities, implement sustainable solutions, and advance data-informed decision-making aligned with MedStar Health’s mission and strategic priorities.

Before joining MedStar Health, Erin held roles in consulting, engineering, and analytics, building a strong foundation in organizational improvement, process analysis, and continuous improvement. Her experience at Grant Thornton, Aeroprobe Corporation, and Northrop Grumman Corporation strengthened her ability to apply analytical and operational thinking to complex organizational challenges. Erin holds a Bachelor of Science in Industrial and Systems Engineering and a Master of Business Administration, and she is a certified Lean Six Sigma Black Belt.

Erin began her MedStar career at MedStar Franklin Square Medical Center, where she focused on hospital-level improvement initiatives before joining the system Performance Improvement and Analytics team. In her current role, she helps shape enterprise efforts that improve operational effectiveness, support care teams, and advance safe, efficient, and patient-centered care across MedStar Health.

My favorite inspirational quote or personal mantra Is: “The more that you learn, the more places you’ll go.” - Dr. Seuss

The aspect of my work that is most exciting to me is: Partnering with those in the clinical or operational area to think differently.

When I'm not working, I enjoy: Being a mom.

If I had to sing karaoke, I would pick: Friends in Low Places - Garth Brooks

Professional Summary: Subashri has over 16 years of experience as an Operations Excellence and Lean Six Sigma Black Belt professional across CPG, pharmaceutical, and high tech industries. She brings deep expertise in Improvement methodologies & Statistical Analysis in Manufacturing and Pharmaceutical supply chain.  She has led local & global cross functional strategic improvement initiatives, including end to end (E2E) lead time reduction across the global pharmaceutical value chain, improvement in Manufacturing Efficiencies & Food Quality & Safety.

Subashri is a certified Lean Six Sigma Black Belt through Motorola University & Nestle.  She also holds a gold accreditation in Gen AI from AstraZeneca.  She got her Ph.D in Physics from UIUC."

My favorite inspirational quote or personal mantra is: Focus on the processes; the outcomes will follow.

The aspect of my work that is most exciting to me is: Problem Solving, Making a difference, Upskilling teams/organizations

When I'm not working, I enjoy: Nature walks & Photography, Books, Movies, Travel

If I had to sing karaoke, I would pick: Indian Hindi film songs  

Professional Summary: Demetria has over 15 years of experience in the areas of Process and Performance Improvement, Project Management, and Industrial Engineering.  She has successfully demonstrated her skills in various industries.  Over the course of her career, she has worked in package and mail delivery for the United States Postal Service (USPS), and the United Parcel Service (UPS).  She has worked with the Smithsonian Institution, in Education and Healthcare.  Always knowing that she wanted to use her education and experience to directly impact the lives of others in a meaningful way, Demetria transitioned to the healthcare industry in 2017 working in behavioral health at Shephard Pratt.  As a member of the MedStar Health family, she is persistent in her dedication to continuous improvement.  Demetria holds a Bachelor's degree in Industrial Technology from Langston University, a Master’s Degree in Industrial Engineering and Management from Oklahoma State University, and is a Lean Six Sigma Black Belt.

My favorite inspirational quote or personal mantra is: Comparison is the thief of joy

The aspect of my work that is most exciting to me is: A project team trusting the process, then experiencing success and positive outcomes

When I'm not working, I enjoy: Travel, Time with family and friends, New experiences

If I had to sing karaoke, I would pick: Anything by Whitney Houston or Prince

Professional Summary: Yasmin is a Senior Performance Improvement and Change Leader with more than 12 years of experience leading complex, system-wide transformation initiatives across healthcare organizations in the United States and Ireland. She specializes in driving large-scale clinical and operational improvement programs that enhance quality, patient safety, outcomes, and organizational performance.

Currently serving as Senior Performance Improvement Manager at MedStar Health, Yasmin leads a diverse portfolio of strategic performance improvement and system efficiency initiatives across a multi-hospital health system. She partners closely with executive leaders, clinicians, and operational teams to design and implement data-driven solutions that deliver measurable, sustainable results.

Her work has contributed to significant improvements in patient safety and care delivery, including system-wide reductions in hospital-acquired falls, enhancements in emergency stroke care pathways, and the implementation of technology-enabled clinical safeguards to reduce medication errors. She is recognized for her ability to translate complex data into practical strategies and for building strong engagement across multidisciplinary teams.

Prior to joining MedStar Health, Yasmin held leadership roles within Ireland’s public health system, where she led the Program Management Office for the National Trauma System. In this capacity, she oversaw a multi-million-dollar national transformation program and contributed to the establishment of Ireland’s first Level I Trauma Center, collaborating with senior clinical leaders and government stakeholders to advance national healthcare strategy and reform.

Yasmin’s leadership approach combines Lean Six Sigma methodologies, structured change management, and strong stakeholder engagement to drive sustainable transformation. She is passionate about partnering with frontline teams to create meaningful improvements that enhance both patient care and the experience of those delivering it.

My favorite inspirational quote or personal mantra is: What might take 5 minutes of my time, could impact every minute of a patient's life.

The aspect of my work that is most exciting to me is: Partnering with frontline teams to drive meaningful improvements; not only enhancing the experience for our associates and patients.

When I'm not working, I enjoy: Travel, yoga, and gardening.

If I had to sing karaoke, I would pick: Wannabe by the Spice Girls

Professional Summary: Austin is a SQL Certified Data Analyst and Power BI & Tableau Developer with extensive experience in public sector and healthcare analytics. Holding a Bachelor's in Business Management from the University of San Francisco and currently pursuing a Master's in Data Science, Austin is passionate about solving business problems with data-driven solutions. At MedStar Health, so far he has supported both supply chain analytics as well as clinical performance improvement projects, integrating operational and clinical data to drive smarter decision-making at the leadership level. Prior to MedStar, Austin supported California's COVID-19 public health response - enabling analysis of over 3 million calls for the state's COVID-19 call center - and also led the funding initiate to distribute $59 million to social work education programs across the state of California. His toolkit includes SQL, Tableau, Power BI, and more - and his favorite part of any project is the handoff, training teams to use the tools confidently so they are enabled to make data-driven decisions on their own.

My favorite inspirational quote or personal mantra is: "The world cannot be understood without numbers. But the world cannot be understood with numbers alone."- Hans Rosling

The aspect of my work that is most exciting to me is: Enabling others to make data-driven decisions. There's nothing more rewarding than getting the right information in front of people to assist in decision making.

When I'm not working, I enjoy: Pursuing my Master's in Data Science keeps me busy outside of work. I’m an avid basketball fan - both playing and coaching my kids.

If I had to sing karaoke, I would pick: It is a family wedding tradition to sing Bohemian Rhapsody by Queen.

Professional Summary: Jessica Beiterhausen has over 12 years of healthcare analytics and data governance experience, with deep expertise in Epic systems, enterprise analytics, and data quality strategy. Equipped with a Master’s degree in Applied and Computational Mathematics, she began her healthcare career at Epic in Verona, WI, partnering with hospital systems around the world to develop and implement standard analytics tools that are widely used across Epic’s customer base today. As a Manager of Data Governance, Jessica combines technical expertise with a passion for making data more accessible, trustworthy, and actionable. Having worked on both sides of the analytics equation; first as a content creator and now as a content curator, she brings a uniquely practical perspective to healthcare analytics. Known for her curiosity, collaborative spirit, and love of wordplay, Jessica believes that the best analytics solutions pair trustworthy data with clear communication, making insights easier to understand, adopt, and act on.

My favorite inspirational quote or personal mantra is: “The plural of anecdote is not data”

The aspect of my work that is most exciting to me is: Meeting various analytics experts and learning more about how they use data to drive better patient care decision-making

When I'm not working, I enjoy: Momming two little boys, hiking, and playing strategic board games

If I had to sing karaoke, I would pick: The Killers: Mr. Brightside

Professional Summary:  Shirley is an expert performance improvement leader, author, and speaker, dedicated to advancing safety, quality, efficiency and organizational learning I complex clinical and non-clinical environments.   She is passionate about building a culture of “Co-opetition”, where both competition and cooperation exist at the same time, are strategically deployed, and transform the entire organization into one of accountability and continuous improvement.   She serves as a guest lecturer at Georgetown University and is the President Elect of the Maryland Association for Healthcare Quality. 

My favorite inspirational quote or personal mantra is: Everyone deserves Joy in Work

The aspect of my work that is most exciting to me is: Coaching, mentoring and teaching others with the aptitude and interest in Continuous Improvement methods, tools and mindset.

When I'm not working, I enjoy: pickle ball, water gardening, sailing, and traveling

If I had to sing karaoke, I would pick: Sweet Caroline

Professional Summary:  Theresa Card, MA, RN, CLSSBB, CPHQ draws on her background as an ICU nurse and quality and safety leader to advance clinical excellence and organizational performance across system domains and functions. Theresa enjoys fostering cross-disciplinary collaboration with a data-driven, human-centered approach. She serves as co-chair of the Maryland Association for Healthcare Quality’s (MAHQ) education committee, as Co-Chair of the Maryland Association of Health Care Executives (MACHE) membership committee, and as a board member of the Senate Productivity and Quality Award (SPQA), the regional Baldridge organization for Maryland, Virginia and Washington DC.

My favorite inspirational quote or personal mantra is:  You’ll never know until you try.

The aspect of my work that is most exciting to me is:  Every day is different!  I love working with people from all over the organization and learning about them and their roles.

When I'm not working, I enjoy: My chickens and my garden, DIY projects and real estate investing.

If I had to sing karaoke, I would pick:  Shake it off by Taylor Swift

Professional summary: Morgan Fuller is an Enterprise Analytics Manager with nine years of data and analytics experience, including seven years in healthcare information technology. Morgan specializes in leading initiatives that transform complex information into actionable insights and support strategic decision-making. His expertise spans Agile and product-driven development, Azure cloud solutions, CI/CD practices, SQL, Python, Tableau, and modern data engineering technologies. Morgan also brings deep healthcare domain knowledge in payer analytics, value-based care, population health management, and interoperability standards. As a certified Databricks Data Engineer Associate, he is passionate about leveraging data to drive performance improvement, operational efficiency, and measurable business outcomes.

My favorite inspirational quote or personal mantra is... “The future belongs to those who believe in the beauty of their dreams.” – Eleanor Roosevelt

The aspect of performance improvement that is most exciting to me is... Leveraging insights to make data-driven recommendations.

When I’m not working, I enjoy... Hiking, camping, and spending time outdoors.

If I had to sing karaoke, I would pick... “Don’t Stop Believin’” – Journey

Professional Summary: Patrick is a Performance Improvement Manager with more than a decade of experience helping organizations improve operations, efficiency, and outcomes. Before joining the MedStar PI&A team, he spent five years with the University of Maryland Medical Center’s Performance Improvement department, where he led initiatives to improve efficiency in perioperative services.

Prior to his work in healthcare, Patrick worked as a Continuous Improvement Engineer in the automotive industry, applying Lean Six Sigma principles to reduce waste, improve processes, and enhance organizational performance.

Patrick holds a B.S. in Mechanical Engineering and an MBA from the University of Maryland, College Park (go Terps!). He is passionate about teaching and mentoring others and enjoys fostering a culture of high reliability and data-driven improvement in healthcare.

My favorite inspirational quote or personal mantra is: "We're building something here, Detective. We're building it from scratch. All the pieces matter." – Lester Freamon, The Wire

The aspect of my work that is most exciting to me is: Empowering and mentoring others. I enjoy helping people challenge assumptions, think differently, and solve problems more effectively.

When I'm not working, I enjoy: Listening to a good podcast, watching/playing sports, and spending time with friends and family.

If I had to sing karaoke, I would pick: Dani California – Red Hot Chili Peppers

Professional Summary: Ani Ghosh leads MedStar Health's Capacity & Throughput Data and Analytics program, driving operational improvements across 10 acute care hospitals through data-informed decision-making.

Ani has close to 10-years of experience in data and analytics in various industries like manufacturing, retail, real-estate and insurance. He spent 4 of those years at Target, where he led a global data team building products that evaluated forecasting model performance across billion-dollar revenue portfolios.

Ani is deeply committed to bridging the gap between data and action. He believes that the most important factors to bridging the gap isn't more technology - it's people and process. Outside of work, he can be found on the tennis court, on the trail, or exploring national parks.

My favorite inspirational quote or personal mantra is: "Here's to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They're not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can't do is ignore them. Because they change things. They push the human race forward. And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do."  - Steve Jobs

The aspect of my work that is most exciting to me is: Most of my career has been spent in industries where the work was intellectually rewarding but the stakes didn't involve a real human. This is what is different about the work I do at MedStar Health. When we improve how a hospital manages capacity, how patients flow through a system, how resources are allocated - the impact is immediate and human. A bed available at the right moment. A patient not waiting hours in the emergency department. That proximity to something that genuinely matters is what I find most exciting about this work.

When I'm not working, I enjoy: hiking at a national park, playing tennis

If I had to sing karaoke, I would pick: Hotel California

Professional Summary: Renee’ is an experienced nursing leader with over 20 years of practice across diverse clinical settings. She is board-certified as an Acute Care Nurse Practitioner by the American Nurses Credentialing Center and holds wound care certification from the Wound, Ostomy and Continence Nursing Certification Board. Renee’ is recognized for her clinical expertise in the identification and management of pressure injuries, including advancing equitable assessment practices for darker skin tones. She is committed to continuous quality improvement, fostering psychologically safe environments for team engagement, and driving initiatives that promote fairness, equity, and high-quality patient care.

My favorite inspirational quote or personal mantra is: My personal mantra is to leave each place better than I found it. It was something taught to me by maternal and paternal family growing up. I was surrounded by lots of love but also expectations on what my work ethic should be like.

The aspect of my work that is most exciting to me is: Health Equity and mentorship

When I'm not working, I enjoy: Spending time with my family, including my 1 year old Rottie Luna, sewing, reading, and doing yard work.

If I had to sing karaoke, I would pick: Michael Jackson - Off the Wall

Professional Summary:  Jessica is a performance-driven healthcare leader with over 19 years of experience across patient care, clinical operations, analytics, strategy, project management, and process improvement. 

After establishing her clinical background as a Registered Vascular Technologist, Jessica expanded her work into analytics, operational strategy, and performance improvement while earning a Master’s in Healthcare Informatics. She has supported and managed projects across quality, care management, service lines, population health, and data and analytics initiatives.

Jessica collaborates with senior leadership, operational teams, and colleagues across disciplines to implement processes, support strategic planning, and improve day-to-day problem-solving through data-informed insights. She is recognized for bridging technical and clinical teams, translating complex information into practical operational solutions, and stepping in where needed to support teams and close gaps.

My favorite inspirational quote or personal mantra is: Life is like a camera: focus on what’s important, capture the good times, develop from the negatives, and if things don’t work out, just take another shot. – Ziad K Abdelnour

The aspect of my work that is most exciting to me is: The variety and churn of puzzles to solve and stakeholders to work with. 

When I'm not working, I enjoy: Watching my teenage son play sports, walking our two rescue dogs, and exploring Maine with my husband on the Spyder. 

If I had to sing karaoke, I would pick: Car karaoke only to whatever is on!  

Professional Summary: Avery is currently a Data Analytics Manager on the Enterprise Analytics team at MedStar Health, serving the Clinical Nursing domain.  Having previously worked at Cerner/Oracle Health and with almost two decades of experience in healthcare information technology, he continues to drive improvement, engagement, and impact in healthcare data analytics.

My favorite inspirational quote or personal mantra is: “If a man knows not to which port he sails, no wind is favorable.” - Seneca

The aspect of my work that is most exciting to me is: Using data to drive impact in healthcare

When I'm not working, I enjoy: Sports, Working out, and socializing

If I had to sing karaoke, I would pick: anything Guster

Professional Summary: I'm a critical care nurse with 18 years of experience, including 15 years in helicopter medevac and critical care ambulance transport. My clinical background includes surgical ICU, open heart recovery, Level 1 trauma, pediatrics, high risk obstetrics, and burn resuscitation.  In 2023 I completed a Master's in Data Analytics and have since focused on putting those skills to work in clinical performance improvement, operational reporting, utilization management, informatics, and regulatory readiness. Since joining the PI&A team, we have been able to apply more robust system approaches to continuous improvement, data quality, and analytics to MedSTAR Transport. Reach out if you have questions or want to talk about critical care transport medicine, performance improvement, or analytics!

My favorite inspirational quote or personal mantra is: “You can learn a lot about ice and still not understand water” – W. Edwards Deming

The aspect of my work that is most exciting to me is: Connecting the experience of leadership and the front-line through better data stories.

When I'm not working, I enjoy: Running, cycling, hiking with my family, camping, and playing guitar.

If I had to sing karaoke, I would pick: Muffin Man – Frank Zappa

Professional Summary: Brittany Lott is a Performance Improvement Manager with experience in healthcare operational excellence, project management, strategic operations, and change management. She enjoys helping teams simplify complex processes, improve workflows, and create meaningful improvements that support both patients and staff. Brittany is passionate about transforming teams by improving both processes and culture along the way — while bringing collaboration, positivity, and excitement to the work.

My favorite inspirational quote or personal mantra is: “Progress cannot be generated when we are satisfied with existing situations.” – Taiichi Ohno, father of the Toyota Production System

The aspect of my work that is most exciting to me is: Helping teams untangle workflow challenges, find creative solutions, and seeing the moment when a process finally works for everyone involved.

When I'm not working, I enjoy: I enjoy experimenting with new recipes with my foodie friends, taking spontaneous road trips with my husband and our almost 4-year-old, participating in random book clubs, and giving back through outreach and volunteer work.

If I had to sing karaoke, I would pick: Anything by Brandy … literally anything.

Professional Summary: David Ngo obtained his Doctorate of Pharmacy from the University of Maryland Baltimore, bachelor's degree in Psychobiology from UCLA, and Executive Masters of Business Administration from Quantic School of Business and Technology. He completed his PGY-1 residency at Holy Cross Hospital.

David is the CEO and a founding member of Metis Health, a healthcare technology company. He is a Section Advisor on Data Analytics for the American Society of Health-System Pharmacists (ASHP). Previously, he has served as an Expert Advisor on healthcare information technology at U.S. Pharmacopeia (USP) and an External Advisor on healthcare technology at McKinsey.

He draws from his previous operational, clinical, and informatics experience as the Pharmacy Supervisor of Automation and Informatics at MedStar Montgomery Medical Center and the Clinical Pharmacy Manager at Holy Cross Germantown Hospital. As the Clinical Pharmacy Manager, David won multiple awards, including: Star of the Quarter, Stop the Line Award for patient safety, and Baxter's Leadership Excellence Awards in Pharmacy. David is an assistant clinical professor at University of Maryland Baltimore School of Pharmacy, where he won the Preceptor of the Year award in 2015.

The aspect of my work that is most exciting to me is: connecting the technical elements with the clinical and operational aspects to improve patient care.

When I'm not working, I enjoy: playing basketball, guitar, and weightlifting. I also enjoy creating social media content for local restaurants with my wife @PharmingFoodies

If I had to sing karaoke, I would pick: it would be best for everyone's health if I did not sing karaoke. 

Professional Summary: Nidhi has over five years of experience in healthcare data analytics, business intelligence, and data visualization. Prior to joining MedStar Health, she worked with Cleveland Clinic and Cleveland Clinic Canada, where she served as the sole analytics resource for the Canada market and partnered closely with Cleveland Clinic US and global teams to support clinical, operational and enterprise analytics initiatives. Her experience includes SQL development, Tableau dashboard creation, KPI reporting, data validation, EMR optimization, and translating complex healthcare data into meaningful insights for stakeholders. In her current role as Analytics Engineer, Nidhi supports the development of data products, dashboard and self-service tools that help teams make data-driven decisions and identify opportunities for improvement.

My favorite inspirational quote or personal mantra is: “Stay curious, keep learning, and trust the process”.

The aspect of my work that is most exciting to me is: Using data to tell a clearer story, uncover opportunities for improvement, and help clinical and operational teams make informed decisions that support better patient care.

When I'm not working, I enjoy: Traveling, dancing, hiking, badminton, playing boardgames/puzzles, and spending time by the water.

If I had to sing karaoke, I would pick: Good Life by Kanye West

Professional Summary: I am a Project Manager with a diverse background spanning clinical care, health analytics, consulting, and performance improvement. I began my career in dental hygiene after completing my associate degree at NYU Dentistry and earning licensure in both New York and Maryland. My early work focused on serving underserved communities, which shaped my passion for improving healthcare systems.

I later transitioned into a corporate dental role while completing my Bachelor’s in Health Science, eventually moving into a Health Analyst position. My interest in data-driven healthcare led me to pursue a Master of Science in Public Health (MSPH), where I developed a strong foundation in research and statistical analysis. After completing a data analytics program, I joined a healthcare consulting firm before moving to MedStar, where I now serve as a Project Manager in Performance Improvement and Analytics.

Favorite Inspirational Quote or Personal Mantra: “Believe you can and you’re already halfway there.” — Theodore Roosevelt

What Excites Me Most About My Work: Working across multiple cross functional teams at MedStar allows me to learn about a wide range of service lines. I love knowing that the projects I help manage ultimately contribute to improving patient care and operational outcomes.

When I’m Not Working, I Enjoy: Spending time with my family, taking my 5 month old on little adventures and reading to him, going on walks, and attending church.

My Go To Karaoke Song: “Always Be My Baby” by Mariah Carey

Professional Summary: “Dustin is the Enterprise Analytics Manager for Data Fluency & Analytics Community of Practice Lead at MedStar Health. He started his data career as an entry level analyst in 2012 and held a variety of progressive roles thereafter. He quickly developed a passion for leading analytics initiatives that drive positive change and helping others develop their careers in the field. It was these passions that inspired him to begin speaking at various industry events, as well as launch the Data Ideas Podcast and Data Careers Summit event. Dustin was recently named by Tableau as a “Community Ambassador” for the third time in his career, in recognition of his broader data community leadership.”

My favorite inspirational quote or personal mantra is: “Think win-win”

The aspect of my work that is most exciting to me is: Contributing to the successful implementation of innovative projects and initiatives

When I'm not working, I enjoy: Being a dad and following baseball

If I had to sing karaoke, I would pick: Livin’ on a Prayer by Bon Jovi

Professional Summary: Tommy joined the MedStar team in 2022 where he was a Process Improvement Specialist at MedStar Washington Hospital Center. During his time there he managed multiple process improvement initiatives that improved efficiency, impacted lives, and earned cost savings. At the beginning of 2025, Tommy joined the MedStar PI&A team as a Performance Improvement Manager and now helps lead projects that touch all of MedStar.

He has a Bachelor of Science in Industrial Engineering and a Master of Business Administration from the University of Missouri. In addition, he is a Lean Six Sigma Green Belt.

My favorite inspirational quote or personal mantra is: "Yesterday is history, tomorrow is a mystery, but today is a gift. That is why it is called the present."- Master Oogway- Kung Fu Panda

The aspect of my work that is most exciting to me is:  Seeing results that help improve the lives of patients and staff

When I'm not working, I enjoy: playing pinball, playing volleyball, and going on trips with my friends and family.

If I had to sing karaoke, I would pick: Stacy's Mom by Fountains of Wayne

Professional Summary: Linda brings more than 25 years of diverse experience to the MedStar team. Her accomplished background includes finance, real estate, marketing, event management, project management, and executive support.

Prior to joining MedStar, Linda worked on the State Employees’ Credit Union marketing team, where she also provided comprehensive support to the Vice President, Leadership Team, and Board of Directors to help facilitate departmental operations and strategic initiatives.

In addition to those responsibilities, Linda played a key role in planning and coordinating large-scale corporate-sponsored events and employee benefit programs.

At MedStar, Linda currently supports the Performance Improvement & Analytics team through executive and operational support, project coordination, meeting and event management, and departmental operations. She collaborates closely with leadership and cross-functional teams to support organizational initiatives, enhance operational efficiency, and advance strategic priorities across the organization.

Linda studied at the University of Maryland University College in College Park, Maryland, and the University of the South in Sewanee, Tennessee.

My favorite inspirational quote or personal mantra is: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou

The aspect of my work that is most exciting to me is: The aspect of Performance Improvement that is most exciting to me is knowing that the work we do has a meaningful impact on others. Being able to go home each day knowing you contributed to something important that positively affected someone’s life is incredibly rewarding.

When I'm not working, I enjoy: When not working, I enjoy spending time with family and friends, especially making memories with my grandchildren.

If I had to sing karaoke, I would pick: Working 9-5 – Dolly Parton

Professional summary:

Sam has over seven years of professional experience in Performance Improvement, strategic engagement, change management, program management and project management. Prior to joining MedStar, she spent six years at Kaiser Permanente beginning as an Anesthesia Nurse, PI Improvement Advisor and ending her time there on the National Executive Leadership Team for patient and employee safety. During this time, Sam leveraged data driven decision making to influence regional and national initiatives, national labor negotiations, and strategic consulting for a variety of Kaiser regions across the country. During her time at UM Upper Chesapeake Health, Sam project managed the Leapfrog Safety & Quality Survey for both UCMC and HMH, managed the MHAC portfolio of improvement work & reporting, and was the Interim Director of Patient Safety. In these roles Sam worked very closely with government agencies and leaders alike.

My favorite inspirational quote or personal mantra is...
"If your dreams don’t scare you, they aren’t big enough” -Ellen Johnson Sirleaf

The aspect of performance improvement that is most exciting to me is...
I LOVE that moment when a team comes together and you can see they trust not only you but each other. That is the moment when the team begins to fly! There’s no stopping them

When I’m not working, I enjoy...
Spending time with my family, eating good food and listening to live music

If I had to sing karaoke, I would pick...
B 52’s Love Shack

Professional summary:

Jessica has over 20 years of experience in the healthcare industry. Prior to starting at MedStar Health, she was the executive assistant supporting Senior Executives, Senior Management, VP’s and Directors at Maxim Healthcare. During her tenure at Maxim she helped to restructure the Maxim Charitable Foundation as the lead to the applications, communications and fundraising committees. Before Maxim, Jessica was the office supervisor for the Department of Thoracic Surgery at UMMC and she has extensive experience as a medical billing supervisor. She is proud to support the MedStar PI team.

My favorite inspirational quote or personal mantra is...
"You must be the change you wish to see in the world” - Gandhi

The aspect of performance improvement that is most exciting to me is...
The continuous learning and improvement- challenges are embraced as opportunity, promoting continued growth- personally and professionally.

When I’m not working, I enjoy is...
Spending time with my nieces and nephew .

If I had to sing karaoke, I would pick...
Wagon Wheel by Old Crow Medicine Show or Darius Rucker.

Professional Summary: Venkata Vennelakanti is a Data Analytics Manager for the Perioperative Service Line and brings more than 10 years of healthcare experience to the team. Passionate about using data to solve problems, Venkata combines technical expertise with a strong understanding of healthcare operations to support informed decision-making and continuous improvement. Venkata holds a bachelor's degree in electrical and Electronics Engineering and a master's degree in management information systems.

My favorite inspirational quote or personal mantra is: “Do what you can, with what you have, where you are.” ― Theodore Roosevelt

The aspect of my work that is most exciting to me is: The full journey of solution design: digging into the problem, understanding workflows and dataflows, thinking critically about how to solve it, and collaborating with people to turn ideas into something real and impactful.

When I'm not working, I enjoy: Exploring a variety of vegetarian cuisines, visiting national parks, watching movies and TV shows, and gardening.

If I had to sing karaoke, I would pick: Blue - All Rise 

Professional Summary: Elizabeth has several years of experience in industrial engineering, project management, and process improvement. She started her career working for various companies such as GE Aviation, Paperworks Industries, and Wegmans. In 2022, she joined MedStar Washington Hospital Center as a Process Improvement Specialist, where she managed various initiatives to improve the processes and experiences of associates and patients. She has a bachelor’s degree in Industrial and Systems Engineering from Rochester Institute of Technology and looks forward to collaborating and learning from her colleagues across the MedStar Health System.

My favorite inspirational quote or personal mantra is: “Trust the Process”

The aspect of my work that is most exciting to me is: Getting to make a difference in patient's lives

When I'm not working, I enjoy: Playing soccer and traveling

If I had to sing karaoke, I would pick: ABBA 

Professional Summary: David has three years of experience in research data management and analytics. Before joining MedStar Health, he worked at NYU Langone as a Data Analyst, where he strengthened his expertise in data analysis and data-driven problem-solving. He joined the MedStar Health PI team as a PI Data Analyst and now works as an Analytics Engineer, applying his skills to support healthcare analytics and operational improvement.

My favorite inspirational quote or personal mantra:
“Success is about doing the right thing, not about doing everything right” – Gary W. Keller

The aspect of performance improvement (PI) that is most exciting to me is:
Making processes efficient to save time and resources.

When I’m not working, I enjoy:
Rock climbing and geeking out on coffee.

If I had to sing karaoke, I would pick:
Butter by BTS

We provide expert facilitation in strategic planning and assessments, enabling stakeholders to pinpoint improvement opportunities and create actionable roadmaps that drive sustainable success.

• Strategic Planning & Roadmap Development
• Balanced Scorecard Formation
• Culture of Continuous  Improvement Assessment
• Clinical Operations Assessment
• Business Operations Assessment

We offer comprehensive problem-solving grounded in our SMART methodology – leveraging project management, process improvement, and change management expertise – to empower stakeholders to effectively and efficiently address challenges of any scale.

• Complex SMART engagements
• Rapid SMART engagements
• Future-state process design
• Daily Management Systems
• 5S workplace optimization

We provide structured, end-to-end project management support to ensure initiatives are planned, executed, and delivered effectively. Our , enabling teams to achieve strategic objectives with clarity and confidence.

• High-Impact Strategic Project Delivery
• Clinical & Operational Project Management
• Embedded Project Management Support
• Full-Lifecycle Project Management

MedStar Health provides expert facilitation and servicing in the development of data and analytics products to empower data-driven decision-making and ensure sustainable performance tracking. Our comprehensive Servies include:

• Analytics Consultation
• Data Source Ingestion
• Self-Service Data Model Development (SAM)
• Analytics Dashboard Development
• Strategic Advanced Analyses 

MedStar Health offers persona-based upskilling on modern improvement and analytic mindset skillset and toolset. Internally, we foster a data-drive improvement culture though community of practice networking and knowledge sharing. Offerings include:

• SMART performance improvement trainings
• Analytics training aligned with the MedStar data strategy
• Coaching and advising support for project, task forces, and committees