Medical Transport Services | Ground & Air | MedStar Health

Public notice

The Commission on Accreditation of Medical Transport Systems will conduct an accreditation site visit of: MedSTAR Transport on July 1-2, 2024

The purpose of the site visit will be to evaluate the program’s compliance with nationally established medical transport standards. The site visit results will be used to determine whether, and the conditions under which accreditation should be awarded to the program.

CAMTS accreditation standards deal with issues of patient care and safety of the transport environment. Anyone believing that he or she has pertinent or valid information about such matters may request a public information interview with the CAMTS site surveyors at the time of the site visit. Information presented at the interview will be carefully evaluated for relevance to the accreditation process. Requests for public information interviews must be made in writing and sent to CAMTS no later than 10 business days before the site survey begins. The request should also indicate the nature of the information to be provided during the interview. Such request should be addressed to:

Office of the Executive Director
Commission on Accreditation of Medical Transport Systems
PO Box 130
Sandy Springs, SC 29677

The Commission will acknowledge such written requests in writing or by telephone and will inform the program of the request for an interview. The Commission will, in turn, notify the interviewee of the date, time and place of the meeting.

This notice is posted in accordance with CAMTS requirements and shall not be removed until the site visit is completed.

Date Posted: 5/7/2024

Rapid transportation team

Expert emergency medical transport is just a call away

MedSTAR Transport about 6,000 patients each year to and from MedStar Health facilities throughout the Baltimore and greater Washington, D.C., area. Our fleet includes both state-of-the-art medevac helicopters and ambulances. And thanks to our highly qualified air and ground transportation teams, no patient is far from advanced care.

The majority of our patients are transported between hospitals in the MedStar Health system and other major tertiary care centers in the Mid-Atlantic region as directed by the sending and receiving physicians. Medical control physicians are immediately available 24 hours a day for consultation with referring physicians and flight crews. Some patients are transported from accident scenes to the closest Level One Trauma Center in coordination with local EMS systems.

During transport, our specialized team can initiate or continue critical care via our current evidence-based treatment protocols in any setting and have immediate access to critical care physicians. Our teams routinely manage patients on advanced mechanical ventilation modes including high flow nasal oxygen and APRV, Intra-Aortic Balloon Pumps, Ventricular Assist Devices, Impellas, ECMO, and many more advanced therapies.

Air transportation

MedStar rapid transportation

Our helicopter bases are strategically located throughout the mid-Atlantic region to transport patients and currently complete about 2,000 medevac missions a year.

All FAA Part 135 aviation services are provided by Metro Aviation, Inc., which maintains exclusive operational control over all aircraft. Our air transport service uses EC-135 helicopters, which are unmatched in maneuverability and have a cruising speed of 150 mph and a range of approximately 250 miles.

Each of the MedSTAR aircraft is equipped for single pilot operations under instrument flight rules (SPIFR) and are certified by the FAA for instrument flight in inclement weather using global positioning system (GPS) technology for increased safety. Additionally, all primary aircraft have SkyConnect Iridium-based satellite voice and tracking systems installed.

Our team also participates in Project Safeguard with Automatic Dependent Surveillance - Broadcast (ADS-B) equipment installed, which provides enhanced airspace security capabilities in the national capital region.

Ground transportation

MedStar transportation team

The ground division provides nurse-attended critical care and paramedic attended advanced life support (ALS) transports. We also contract to provide advanced life support, basic life support, and wheelchair van services into or out of any MedStar Health facility.

Additionally, the ambulance is configured to move bariatric and neonatal populations with ease and comfort.

Public relations and outreach requests

MedStar Transport supports community outreach events that meet the following criteria:

  • Located in a safe and appropriate location with a secured landing zone/parking space, including fire department support to secure landing zones.
  • Located within the primary service area of our health system.
  • The ability for vehicle and crew to depart immediately if requested for a patient transport.
  • Event hours are between 8 AM and 8 PM
  • Event duration preferred to be less than two hours, though exceptions may be made for special circumstances (please note relevant details in the submission form).
  • Only one helicopter may be committed to an outreach event at any time.
  • All requests for appearances should be made at least 30 days prior to the event to allow sufficient time for planning and preparation.

All requests are subject to approval by the MedStar Transport leadership team.

MedStar Transfer Center

For all requests, please contact MedStar Transfer Center at 844-877-2424

Our team

Air transport teams

The standard flight crew includes a pilot, critical care nurse, and critical care paramedic, all of whom are trained to handle the full spectrum of adult and pediatric critical care patients.

The medical crews are required to maintain licensure in D.C., Virginia, Maryland, and Delaware and to be certified in all areas of life support.

Our pilots are required to be helicopter-instrument-rated and have a Class 2 medical certificate, as well as a minimum of:

  • 2,000 total flight hours

  • 1,500 helicopter flight hours

  • 1,000 helicopter hours as pilot in command (PIC)

  • 100 hours of unaided night-flight time as PIC

  • 500 hours of turbine time

Ground transport teams

The Critical Care Ground teams consist of an emergency vehicle operator, critical care nurse, and a critical care paramedic. Advanced Life Support teams consist of an emergency vehicle operator and paramedic. All crews have and maintain comprehensive training and experience to handle the full spectrum of adult and pediatric critical care patients.

Administrative team

Our administrative team includes the following:

  • Krista Wall, MHA – VP and Program Director

  • Gene McCutcheon, BSN, RN, CEN, CFRN – AVP of Clinical Operations

  • Lorelei Stellwag, DNP, RN, NE-BC – AVP, MedStar Capacity and Transfer Center

  • J. Matthew Sasser, MD – Medical Director

  • Jonathan Siegel, MBA, NRP, FPC – Flight Operations Manager

  • Ron Armontrout, NRP, FPC – Ground Operations Manager

  • Kayla Lynch, RN-BSN, CCRN, CFRN, PHN, NREMT-B – Director of Nursing and Interprofessional Development      

  • Landra Bass-Price - Business Manager

  • Nicholas Wood - Applications Analyst III

  • Rick Dressler - Aviation Site Manager, Metro Aviation, Inc.

  • Bryan Nelson - Lead Maintenance Technician, Metro Aviation, Inc.

If you’re interested in joining our team, explore our career opportunities.

Our service areas

We have three bases located in the Baltimore and Washington, D.C., regions, which are strategically located to provide support to patients in Maryland, Virginia, West Virginia, Delaware, and Pennsylvania.

These bases operate and are staffed 24 hours a day, seven days a week.

MedSTAR 1 - Tipton, Maryland Base

7501 General Aviation Drive, Suite 2

Fort Meade, MD 20755

Get directions

P: 410-305-0186

F: 410-305-0184

MedStar 1 map

MedSTAR 2 - Indian Head, Maryland Base

3900 Livingston Road

Indian Head, MD 20640

Get directions

P: 301-375-9442

F: 301-375-9441

MedStar 2 map

MedSTAR 3 - St. Mary's, Maryland Base

St. Mary's Airport

44170 Airport Road

Hollywood, MD 20636

Get directions

P: 202-465-5112

MedStar 3 map

Landing zone requirements

Our team is available to land at a landing zone prepared by emergency medical services for both medical and trauma-related requests.

  • Our needs for a landing zone:

    • 75 x 75 feet for day operations
    • 100 x 100 feet for night operations
  • The area should be:

    • Free of wires, debris, dust, and obstacles
    • Flat and as smooth as possible
    • Sloping terrain should be less than six degrees
    • Clear of snow and ice (Do not use chemicals or salt to achieve this)
    • If the area is dusty, please wet down first
  • Undesirable landing zone conditions include:

    • An area with lots of trees, wires, debris, and obstructions
    • An area too small or steep sloping terrain features
    • An area where vertical take-off and landing are required
  • Daytime marking:

    • Orange cones
    • Emergency flares
    • Strobes
    • Construction or marking paint
  • Night operations needs:

    • Lighted cones can be used
    • Corner light from and landing zone kit can be used
    • Vehicles with low-beam headlights can be used to light the landing zone
    • Use spot lamps to illuminate hazards; no lights should point directly at the helicopter
    • Flashing emergency lights aid pilot and crew in finding the landing zone at night, but you may be asked to turn them off as the helicopter approaches
  • Other important information:

    • All crew members wear Night Vision Goggles (NVG) at night
    • NVGs amplify light 6,000 times
    • NVGs do not allow us to change our weather minimums and do not allow us to see through fog, clouds, heavy rain, or snow
  • Main rotor safety

    • Never approach the aircraft without a crew member
  • Tail rotor safety

    • The EC-135 is equipped with an enclosed tail rotor
    • The tail rotor is also known as a fenestron tail rotor. This works like a ducted fan. High winds are possible during operation
    • Never go aft of the horizontal stabilizer of the aircraft when the tail rotor is turning. SERIOUS INJURY OR DEATH CAN OCCUR!

Our history and milestones

MedSTAR fleet was the Washington, D.C., region’s first hospital-based air medical service. It was founded to deliver critical care to injured patients, much like a MASH unit used for military triage.

Learn more about our history and achievements through the decades:

  • 1960s


    Three seriously injured patients are transported by police helicopter to MedStar Washington Hospital Center. This is the first time patients arrive at that centerby air for medical treatment.

  • 1970s


    MedStar Washington Hospital Center installed its first helipad for air ambulance transport, a project underwritten by the Women’s Auxiliary.


    Several years in planning, MedSTAR (Medical Shock Trauma Acute Resuscitation) opened on the first floor of MedStar Washington Hospital Center’s Intensive Care Tower. The new $1.6 million unit includes a helipad, seven resuscitation rooms, one full-service operation room, and a communications center. On March 12, the unit received its first patients.

  • 1980s


    MedStar Washington Hospital Center purchased its first twin-jet helicopter and established MedSTAR Transport. The first official flight took off on July 3, 1983 to fly a spinal-cord injury patient from Prince William County, Virginia to MedStar Washington Hospital Center. Pictured below, Wade Smith who was on the first flight and is still with us today!

    1983 helicopter clip

  • 1990s


    We flew more than 1,600 patients this year.


    We celebrated 10 years with a flawless safety record. The program was granted independent status from MedSTAR Trauma, placed within the Department of Emergency Medicine with the support of the Division of Surgical Nursing.


    Approaching its 15th anniversary, MedSTAR was consistently named one of the country’s top 10 Level 1 Shock-Trauma units. MedSTAR Transport carried more than 3,000 critically injured or ill patients to MedStar Washington Hospital Center each year.


    MedSTAR leased two BK117 Helicopters based out of MedStar Washington Hospital Center, one operated 24/7 and the second 12/7


    MedSTAR Transport starts its dedicated ground critical care transport services based out of MedStar Washington Hospital Center using a leased ambulance. This year MedSTAR also out-based its first helicopter base at Maryland Airport (2W5).

  • 2000s


    MedStar Washington Hospital Center purchased a EC-135, a single pilot instrument flight rules (SPIFR) helicopter, the first SPIFR-certified EC-135 to operate in the United States. The aircraft is able to fly in inclement weather, using GPS technology for more accurate maneuvering. MedSTAR Transport becomes the clearinghouse for referrals, flight operations and coordinating ambulances for MedStar Washington Hospital Center. This year we handled 1,700 patients.

    2000 helicopter clip


    On September 11, MedStar Washington Hospital Center called a Code Orange for mass casualty readiness as it prepared to receive the injured from the terrorist attack on the Pentagon. Dispatched within minutes of the incident, our helicopters were among the first medevac helicopters to arrive at the scene. This year, the service also had two ground ambulances. More than 2,000 patients were flown this year by MedSTAR Transport.

    2001 helicopter clip


    MedSTAR Transport added another helicopter and three more ground ambulances to its stable. The service flew more than 3,000 patients this year.


    MedSTAR Transport celebrated 20 accident-free years of service to the community. The service has made almost 40,000 flights since it began in 1983.


    MedSTAR obtains D.C. Commercial Ground Ambulance via Certificate of Need process. The State of Maryland approves COMAR for licensing of Commercial Air Ambulance providers.


    MedSTAR obtains initial Maryland commercial air ambulance license and signs a memorandum of understanding with the state of Maryland to provide helicopter medevac from accident scenes. MedSTAR also signed an Air Ambulance agreement with the state of Delaware.


    MedSTAR Transport opened a state-of-the-art communications center in October in Lanham, Maryland.

    communication center


    MedSTAR celebrates 25 years of service.

  • 2010s


    D.C. completes regulations on licensing commercial air ambulances and MedSTAR receives its first D.C. Air Ambulance License.


    MedSTAR expands ground critical care services to the Baltimore region by opening a base at MedStar Health - Harbor Hospital

How to contact the Department of Transportation

The FAA Reauthorization Act of 2018 requires Air Ambulance Providers to include the hotline telephone number (202-366-2220), website address, and contact information (Aviation Consumer Protection Division, C-75, US Department of Transportation, 1200 New Jersey Ave, SE, Washington, D.C., 20590)