What MedStar Health is Doing
MedStar Health Video Visits
- Call the office to see if a MedStar Health Video Visit is right for your appointment.
- New patient appointments available.
- Then, our team will schedule your visit just like we would a routine visit in the office.
- Connect with your provider over secure video from your tablet, smartphone, or computer.
Symptoms: What You Should Do
What is COVID-19?
Stop the Spread of Germs
Frequently Asked Questions
- While many non-urgent in-person appointments, such as annual check-ups and other routine visits, have been postponed, your doctor and care team are available for you by telephone, video visit, or the myMedStar patient portal.
- If you are sick and need care, we are here for you.
- Please call the office for your provider, and your care team will advise on the best option for your care.
- If you have a moderate or mild illness, particularly respiratory illness consistent with the symptoms of COVID-19, please consider getting care from your home using MedStar eVisit, our 24/7 urgent care telehealth platform.
- Our MedStar Heath Urgent Care clinics remain open and available for your care. You can find their locations, hours of operation and online check-in here.
- Urgent appointments will continue to be held. These will either be a MedStar eVisit, over the phone, or in person, based on your specific care needs.
- If you are unable to reach your physician, you can always seek medical care via MedStar eVisit or, in the case of an emergency, go to one of our urgent care offices or emergency rooms throughout the region.
Patients will be provided with a face mask upon entering a MedStar Health facility.
Visitors are expected to bring their own face mask. If they do not have one, a non-procedural face mask will be provided.
According to the World Health Organization (WHO), there is not enough evidence right now to suggest that people who have recovered from COVID-19 and have antibodies are protected from becoming infected again. While research is being conducted to determine whether the presence of antibodies indicates immunity for the COVID-19 virus, scientists have concluded that it’s not safe to rely on the test to make decisions about treatments.
The bottom line is you should not use a positive antibody test result to assume you can relax physical distancing/precautionary practices (such as wearing a mask to protect others) since you cannot be certain that you are immune from COVID-19.
It’s important to understand that the antibody test cannot tell you with great accuracy if you have been exposed to COVID-19. And we do not yet know if the presence of antibodies indicates immunity.
A negative test means the test didn’t detect antibodies in your bloodstream and they probably/likely are not there, but it is not a 100 percent certainty of being negative (meaning you have not been exposed).
As the largest provider in the region, it is our responsibility to empower patients with the most up-to-date information regarding antibody testing, as well as provide access to the best available testing platforms. Although major organizations like the WHO, CDC, and the State of Maryland do not endorse using these results due to insufficient data about the reliability of the tests, we are aware that many patients are still interested in undergoing antibody testing. To address this interest and ensure that you have access to the best antibody test currently available, our primary care and urgent care sites will offer access to antibody testing, as well as pre- and post-test counseling so that you understand your results and what they mean.
- Shortness of breath
- Runny nose
- Sore throat
- Inability to smell
If you believe you have COVID-19, and you are sick with fever, cough, and have worsening difficulty breathing, seek medical care right away. Follow these steps:
- Call your doctor's office before you go, even if you have already scheduled an appointment.
- Tell them if you believe you have COVID-19.
- Tell them about recent travel and close contacts (such as people in your household).
- If you are advised to seek medical attention, upon arrival, we will place a mask on you to protect you and those around you.
- Coughing and sneezing, which creates respiratory droplets
- Close personal contact, such as touching or shaking hands
- Touching an object or surface with the virus on it
The Centers for Disease Control and Prevention recommends that you should call your doctor only if you are experiencing flu-like symptoms, including fever, and signs of lower respiratory illness.
- Wash your hands often with soap and warm water for at least 20 seconds
- Use an alcohol-based hand sanitizer with at least 60 percent alcohol if soap and water are not available
- Cover your coughs and sneezes with a tissue, your sleeve or your elbow
- Avoid touching your eyes, nose and mouth
- Avoid close contact (6 feet) with anyone who has symptoms or is sick
- Clean and disinfect frequently touched objects and surfaces using standard cleaning practices
- If you are sick, stay home, except when seeking medical care.
MedStar Health’s infectious disease and incident preparedness experts are closely monitoring developments and coordinating with national and local health authorities, and we will update this information as the situation evolves.
COVID-19 Diagnostic Tests: MedStar Health hospitals and MedStar Health urgent care facilities will accept reimbursement of $51.31 for the COVID-19 test using either CPT Code 87635 or HCPCS code U0002 (as applicable) and $100 for COVID-19 testing using either HCPCS code U0003 or U0004.
Updated July 24, 2020, 9:35 a.m.