Provider and Associate Well-being

MedStar Health has compiled a list of resources to support the well-being of our providers and associates during COVID-19. Below you will find categorized helpful links and resources.

MedStar Health COVID-19 Information Pages

 

Please use remote access or log in from a MedStar Health workstation to access Starport for other wellbeing-related resources currently available.

 
 
 
 
For out-of-network access to MedStar Health COVID-19 information and resources, visit myHR.

Wellness with Peers

The Care for the Caregiver team of nurses, physicians, quality, safety, risk associates, chaplains, social workers, and peers is here to support you in your time of need. The team provides free confidential 24/7 care to all associates and physicians system-wide.
 
  • Real time attention using a nonjudgmental presence, focusing on listening and  understanding
  • Informal debriefings, exploring the meaning of events and offering resiliency-building techniques
  • Information about additional services through the Employee Assistance Program (EAP) or crisis intervention services for larger scale stress reduction

Points of Contact

Call: 866-674-9355 (866-MSH-WELL)

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Wellness for You

We recognize how important it is for you to take care of yourself, even as you are busy taking care of others. Through this initiative with the MedStar Georgetown University Hospital’s Department of Psychiatry, MedStar providers and associates can establish contact with a mental health clinician within 1 business day of the initial call. The mental health clinician will identify the issues and either provide individual support immediately, or, if deemed helpful, will refer the associate to a mental health provider within Georgetown Psychiatry. Providers with expertise in adult, child, adolescent and family mental health are available.

To set up an appointment, call 202-944-5400 and choose option 2. We will ensure that we get in touch within 1 business day.
The BHS team is here to help support those who are worried, anxious or uncertain during this time. We also know that it is a stressful time for your family. Both you and your family members can utilize this important support system in a variety of way found here:
 
  • Call and access services: 866-765-3277
  • Access the MyBHS Portal: portal.bhsonline.com (Username: MedStar)
    • Fill out an Online Request Form for Services. Select "Click Here to Request Services"

Click here to view the MedStar Employee Assistance Program (EAP) flyer.

  • Headspace Plus for provider with NPI
  • Sign up for free meditation, podcasts, blog posts, and talks from Ten Percent
  • Soothing meditations and sleep meditations from Calm
  • 30-minute peer-to-peer counseling through Medical Society of DC
  • Peer Support Line
  • COVID Coach: a government-developed, free mobile app, designed to provide resources and enhance emotional support during this pandemic. The app is private and secure, no email account or password is required, and user data are not collected. This app is intended for EVERYONE in the community and is available for iOS and Android.
  • MedStar Mind Body Medicine Meditation Series (Please note: You must be logged into the MedStar Health Network to access this resource on Starport)

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Wellness at Work

Sometimes, there is so much information out there that it is easy to miss some of the resources you need the most. On Wellness Rounds we bring the resources to you. Wellness teams conduct in-person rounding to check-in on associates, to provide information about resources, to help with wellbeing and self-care, and to provide immediate support, if needed. The teams round periodically and can also be requested to visit specific units.

If you’d like to request a Wellness Rounds for your group or on your unit, let us know! Email: [email protected]
We know that your job is incredibly stressful and sometimes you need a break or a healthy snack on the go. We are setting up Recharge Stations around your hospital to serve as a place for you to recharge and find out more about the wellbeing resource available to you and your families.

When and where possible, associates will be redeployed across the system to assist with other roles appropriate to their level of expertise, training, licensing and credentials, and certifications. These unique circumstances will be managed by entity operational and Human Resources (HR) leaders, in partnership with associates and their supervisors.

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Wellness at Home

Child and Adult Care Services—[email protected] Program

MedStar Health is providing heavily subsidized child and adult care services for associates and physicians, allowing you to remain active in your role. We have contracted with the [email protected] program to make available unlimited referrals for child and adult care providers through Care.com

For urgent care needs, the program provides subsidized, vetted in-home care for children and adults, and child care services at participating centers across the region. This benefit is now covered by MedStar Health and available for 10 days of subsidized coverage with a copay of $8/hour for in-home care or $15/day per child at participating child care centers. Enroll at MedStar.Care.com using your MedStar Health email address to validate your employment.

External Child Care Resources

The following free resources are meant to serve as a guide and are not explicitly endorsed by MedStar Health:
Managing finances can be stressful. It is especially stressful in a time like this. We have partnered with Financial Beginnings to bring you a 5-week Financial Wellness Seminar Series.

For a list of recorded sessions, please visit https://www.financialbeginnings.org/medstar/.
MedStar Health is partnering with participating hotels in Maryland and the Washington, D.C., region to provide rooms for our associates and physicians who prefer to isolate themselves and/or stay in a private room following shifts to mitigate potential exposure to family, household members and/or roommates. The cost for these accommodations will be covered by MedStar Health.

This benefit covers one, single-occupancy room per associate—no guests are permitted. Associates must provide their MedStar ID badge upon check-in (and for some, a credit card) to the participating hotel. Click here to view participating hotels, booking information and cleaning/linen services (which vary by location).

Associates are encouraged to talk with their leader if they have questions about appropriate use of these resources.
Our telehealth platform, MedStar eVisit, provides quick, convenient access to trusted medical providers, available 24 hours a day, seven days a week from any mobile device or computer. MedStar eVisit may be used for the diagnosis and treatment of common illnesses like common cold, flu, sinus infections, pink eye, and more. In addition, eVisit providers are now prepared to screen for cases of COVID-19. To manage the threat of COVID-19, we are temporarily waiving the fee for MedStar eVisit. To sign up or log in, download the free iOS or Android mobile app OR visit medstarhealth.org/MedStar-Health-eVisit.