Hpuse call program

Promoting the health and dignity of frail elders

Many elders struggle with disability and severe chronic illness, and often have difficulty getting to the doctor’s office. As a result, their health status may suffer, and lead to unnecessary ER visits, hospitalization, or nursing home care. In 1999, recognizing these needs of frail elders and their families, we created the MedStar House Call program to provide medical and social services that help elders remain in their homes with dignity.

The MedStar House Call Program is nationally recognized for quality and outcomes of our care. We care for patients at home, and also provide state-of-the-art hospital and specialty care. Our inpatient team directly cares for House Call patients who need emergency or acute hospital care. Our social services link patients and families to community resources, support caregivers through monthly support groups and weekly meditation calls.

In DC, our social workers also provide case management services to eligible patients in the Medicaid Elderly and Persons with Disability waiver program.

MedStar house call: A caregiver’s story

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Our program

  • House calls are made by doctors and nurse practitioners for primary and urgent care

  • We offer a full range of diagnostic tests and treatments comparable to an urgent care center

  • Home delivery of medications and equipment

  • Coordination of home nursing, physical therapy, and hospice

  • On-call physician: 24 hours a day, seven days a week by phone 

  • Mobile electronic health record (EHR) 

  • Coordination of specialty care and procedures at MedStar Washington Hospital Center and MedStar Good Samaritan Hospital 

  • In-home counseling and caregiver support by social workers and other staff

  • Coordination of in-home support services, such as home health aides, respite care, and financial assistance

  • (DC only) Case management for the Medicaid Elderly and Persons with Disabilities (EPD) Waiver

Hospital care and specialists

Our team coordinates emergency, hospital, and specialty care at MedStar Washington Hospital Center and MedStar Good Samaritan Hospital. Patients may keep their previous specialist doctors and we can work with them as needed. If new specialist care is required, we make a referral at MedStar Washington Hospital Center or MedStar Good Samaritan Hospital. Our office staff schedule the specialty appointment and can assist in arranging transportation to the appointment.

When House Call patients require hospitalization, either through the emergency department or a scheduled admission, our nurse practitioners and doctors arrange the admission, and our doctors care for you in the hospital. Our clinicians work with office staff to coordinate admissions to MedStar Washington Hospital Center's Geriatrics Unit or MedStar Good Samaritan Hospital depending on patient location. In DC, our physicians also provide Ortho-Geriatric hospital care to non-house call patients. This specialty service was created to ease complications and provide geriatric expertise to MWHC.

Social work services

Social worker services, if needed, include a licensed social worker who will provide care coordination services to our patients. Care coordination services include:

  • Psychosocial assessment

  • Development of an individual treatment plan

  • Information and referral to appropriate resources and supports

  • Education, emotional support and counseling to patients and families 

  • Advocacy within service networks

  • Crisis intervention

  • Assists with identifying alternative placement as needed

Eligibility

Enrollment and insurance

To qualify for the MedStar House Call Program, patients must:

  • Be 65 years or older and have difficulty getting to the doctor’s office

  • Have Medicare, Medicaid, or a managed care plan that the MedStar House Call Program accepts

  • Agree to give up their previous primary doctor in order to join the program

  • Live in a qualifying ZIP code

The office is open 8:30 a.m. to 4:30 p.m. Monday- Friday.

When calling about enrollment, please have the following information:

  • Patient's name, address, telephone number

  • Patient's date of birth and social security number

  • Patient's next of kin and emergency contact information

  • Patient's health insurance information (including type and group number)

  • Patient's current medical conditions and concerns

  • Ability to retrieve patient's recent medical records

  • Print and complete our Baltimore Intake Questionnaire form

As in a doctor's office, the primary health insurance (like Medicare Part B) covers 80 percent of visit fees, and the secondary insurance (or the patient) is billed for the remaining 20 percent.

Qualifying ZIP codes

To check if you live in a qualifying ZIP code, view the map below. Call our Washington, DC or Baltimore location to confirm MedStar House Call Program eligibility of your exact address.

Washington, DC

Washington DC map
Baltimore region
Baltimore map

Our team

Washington, DC region team

Health professionals

Physicians
George Taler, MD
Stephanie Bruce, MD
Cesar Torres, MD
Linnea Pepper, MD

Nurse Practitioners
Robyn, Feely, CRNP
Nancy Sassa, CRNP
Michelle Sullivan, CRNP

Nurse
Kimberly Kamara, LPN

Social Workers
Gretchen Nordstrom, LICSW
Kellie Jones, LGSW
Ruth Shea, LICSW

Operations Manager
Beatrice Chisala, MHA

Care Coordinators
LaWanda Holeman
Sandra Mills
Carrie Carmon
Yvette Williams

Baltimore region team

Health professionals

Physicians
Jen Hayashi, MD
Elise Worley, DO

Nurse Practitioner
Dorothy Were, CRNP

Nurse
Sonja Stanton, RN, MSN

Social Worker
Marina Nellius, LMSW

Operations Manager
Shereen Greene, MBA

Care Coordinator
Taurshica Lee

Operational support

Executive Director
George Hennawai, MD
Interim

AVP Operations
Julie Beecher, MS, MPH

Outcomes Analyst
Edwin Zhao, MHA

Billing Coordinator
Shennane Butler

Contact us

Request additional information

If you would like to receive more information about our services, submit your information and our office staff will send you additional information.
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Contact us by phone

Baltimore Region

To learn more about our services in the Baltimore region, call us today.at 443-444-6100.

Washington, DC Region

To learn more about our services in the Washington, DC region, call us today at 202-877-0570