About MIQS - MedStar Institute for Quality and Safety | MedStar Health

About the MedStar Health Institute for Quality and Safety (MIQS)


MedStar Health has embraced an organization-wide culture of safety and invested heavily in developing expertise in quality and safety research, education, human factors, innovation, patient advocacy, and evidence-based care delivery that is both collaborative and patient- centered. The MedStar Institute for Quality and Safety provides a mechanism for us to share what we are learning.

MedStar Health Corporate Vision: To be the trusted leader in caring for people and advancing health.

MedStar Health Institute for Quality and Safety mission: To partner with patients, their families, and those that take care of them to improve patient care, outcomes, and reduce the global burden of preventable harm.

Utilizing more than 100 years of collective patient safety and quality experience, our leadership team works with organizations across the globe to provide education and training solutions that help them improve patient care outcomes and reduce preventable harm.

We invite you to learn more about our Institute by downloading a PDF copy of our Overview Report here. Please also visit our Institute Blog.

Interested in learning more? Contact us today

What's new at MIQS?

MIQS research featured in The Leapfrog Group’s Recognizing Excellence in Diagnosis: Recommended Practices for Hospitals. The report offers practical steps and implementation guidance systems can take to improve diagnostic safety. Click here to read.

MIQS Advisory Board Member, Jack Gentry featured in NewsNation article, How honesty may be the best policy for medical errors. Click here to read.

MIQS leaders, Carole Hemmelgarn and Martin Hatlie publish Who Killed Patient Safety? in Journal of Patient Safety and Risk Management. Click here to read.

MIQS research supports the development of new AHRQ resource: Measure Dx: A Resource To Identify, Analyze, and Learn From Diagnostic Safety Events. Click here to view.

MIQS research leads the development of new AHRQ program: TeamSTEPPS® for Diagnosis Improvement. Click here to view.

MIQS leaders, Kisha J. Ali, M.S., Ph.D and Christine Goeschel, M.P.A., Sc.D., RN publish AHRQ issue brief, Leadership to Improve Diagnosis: A Call to Action. Click here to read.

Advisory Board Members, Helen Haskell and Carole Hemmelgarn publish an editorial in the BMJ on the use of the term "second victim." Click here to read.

Institute leadership publishes on lessons learned from implementing a principled approach to resolution following patient harm. Click here to read.


Video library

We encourage you to browse our video library to learn more about the Institute, our education and training programs, quality and patient safety, and more.

The library houses short narrative films like the one below, each intended to inspire a culture of safety, patient engagement and patient centered care.

In Please See Me, for example, our intention was to connect patients and providers, and reflect upon our promise to patients that we engage in meaningful conversations to better understand and honor their needs, values, preferences and goals. This particular video has been requested by The Centers for Medicare & Medicaid Services (CMS), and has been requested for use by health system leaders across healthcare, to use as a storytelling tool that sets expectations around culture and illuminates the starting point for their related initiatives. Real change comes, however, when you cultivate the stories within your health system.

All videos are available on the MedStar Health Quality and Safety YouTube playlist.

Click here to access the full video library.

Please See Me

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