About the MedStar Institute for Quality and Safety (MIQS)


MedStar Health has embraced an organization-wide culture of safety and invested heavily in developing expertise in quality and safety research, education, human factors, innovation, patient advocacy, and evidence-based care delivery that is both collaborative and patient- centered. The MedStar Institute for Quality and Safety provides a mechanism for us to share what we are learning.

MedStar Health Corporate Vision: To be the trusted leader in caring for people and advancing health.

MedStar Institute for Quality and Safety mission: To partner with patients, their families, and those that take care of them to improve patient care, outcomes, and reduce the global burden of preventable harm.

Utilizing more than 100 years of collective patient safety and quality experience, our leadership team works with organizations across the globe to provide education and training solutions that help them improve patient care outcomes and reduce preventable harm.

We invite you to learn more about our Institute by downloading a PDF copy of our Overview Report here.

Interested in learning more? Contact us today

What's new at MIQS?

MIQS Leaders publish "Lessons Learned from a Systems Approach to Engaging Patients and Families in Patient Safety Transformation." Click here to read.

Kelly Smith, PhD, Senior Director, Quality and Safety Research publishes on diabetes education for behavioral health inpatients. Click here to read.

Advisory Board Members, Helen Haskell and Carole Hemmelgarn publish an editorial in the BMJ on the use of the term "second victim." Click here to read.

Institute leadership publishes on lessons learned from implementing a principled approach to resolution following patient harm. Click here to read.

Timothy McDonald, MD, JD, Director, Center for Open, Honest Communication, was featured in Health Affairs on addressing five key challenges to the Communication-And-Resolution Programs' future success. Click here to read the article.

Chris Goeschel, Director, Center for Improving Diagnosis in Healthcare, was featured by Society for Improvement in Diagnostic Medicine (SIDM) as one of five thought leaders in diagnostic improvement who contributed content for a Univadis online course.

Advisory Board member, Rosemary Gibson, recently published China Rx: Exposing the Risks of America’s Dependence on China for Medicine and is making the author circuit of talks and podcast. Catch her here on BookTV and find a copy of the book here.

Click here to read, IMPLEMENTING COMMUNICATION AND RESOLUTION PROGRAMS: LESSONS LEARNED FROM THE FIRST 200 HOSPITALS recently published in the Journal of Patient Safety and Risk Management, written by MIQS Leaders, Timothy McDonald, MD, JD, and Martin Hatlie, JD.

Click here to listen to a Podcast on Irish newstalk.com, as MIQS leader, Tim McDonald spreads the idea of open disclosure in the face of patient harm across the pond.

What others are saying?

CANDOR is really a way for Dignity Health to take some of the basics--root cause analysis, event investigation, disclosure, across 40 hospitals to higher level that's more patient- and clinician-centric. It aligns with our values, our mission, and who we are.

Barbara Pelletreau, SVP, Patient Safety Dignity Health

It's so critical to talk about an event after it occurs. We know errors happen in healthcare but we're still not quite sure how to address them. What's really important is to work out that open communication that we know patients and providers want...How do we talk about it afterwards? That's where CANDOR really comes in because we're able to talk with patients and families openly, and with our provider too who are very impacted by these outcomes as well.

Gia DeMichele, Program Manager, Culture of Safety, Dignity Health

I wanted to email you directly to: 1) say hi, 2) let you know how our Napa crew is still going strong and keeping in touch, 3) express how grateful I am to you all, and; 4) give you a quick update on what I've been up to! I finished developing a team dynamics curriculum called "Team Health" for medical students. Starting with their orientation, new students are exposed to the importance of collaboration, respect, clear communication, and leadership. It is taught with a patient safety lens, recognizing that medicine is inherently collaborative and that our ability to work with others directly impacts the well-being of those for whom we care...Thank you for being a major force in making this happen. I really learned a lot from you all. Thank you for being you and all that you do!

Charles Sanky, M2, AELPS 2017

CANDOR is the best thing we can do for our patients. They trust us to do the right thing, and we don't want to break that trust. The only way you can do that is to be open, honest, and transparent. CANDOR is exactly that.

Dr. Patel, MD VP Medical Affairs, Quality & Safety Dignity Health East Valley

The work that is done at MedStar and the support from corporate is deeply appreciated. This (CANDOR) is the direction we want to go as a system. It definitely feeds into our values.

Dr. Patel, MD VP Medical Affairs, Quality & Safety Dignity Health East Valley

Every aspect of this experience (AELPS Faculty Development Session) was very positive and relevant to what I struggle with at my organization.

Shevonn Laurence, Patient Safety Officer

This is by far the BEST conference I have ever attended. The small intimate setting is unique. I have learned so much. Thank you!

Julie Negron, Safety Officer and Emergency Manager