About MIQS - MedStar Institute for Quality and Safety | MedStar Health

About the MedStar Institute for Quality and Safety (MIQS)


MedStar Health has embraced an organization-wide culture of safety and invested heavily in developing expertise in quality and safety research, education, human factors, innovation, patient advocacy, and evidence-based care delivery that is both collaborative and patient- centered. The MedStar Institute for Quality and Safety provides a mechanism for us to share what we are learning.

MedStar Health Corporate Vision: To be the trusted leader in caring for people and advancing health.

MedStar Institute for Quality and Safety mission: To partner with patients, their families, and those that take care of them to improve patient care, outcomes, and reduce the global burden of preventable harm.

Utilizing more than 100 years of collective patient safety and quality experience, our leadership team works with organizations across the globe to provide education and training solutions that help them improve patient care outcomes and reduce preventable harm.

We invite you to learn more about our Institute by downloading a PDF copy of our Overview Report here. Please also visit our Institute Blog.

Interested in learning more? Contact us today

What's new at MIQS?

MIQS Leaders publish "Lessons Learned from a Systems Approach to Engaging Patients and Families in Patient Safety Transformation." Click here to read.

Advisory Board Members, Helen Haskell and Carole Hemmelgarn publish an editorial in the BMJ on the use of the term "second victim." Click here to read.

Institute leadership publishes on lessons learned from implementing a principled approach to resolution following patient harm. Click here to read.

Chris Goeschel, Director, Center for Improving Diagnosis in Healthcare, was featured by Society for Improvement in Diagnostic Medicine (SIDM) as one of five thought leaders in diagnostic improvement who contributed content for a Univadis online course.

Advisory Board member, Rosemary Gibson, recently published China Rx: Exposing the Risks of America’s Dependence on China for Medicine and is making the author circuit of talks and podcast. Catch her here on BookTV and find a copy of the book here.

Click here to read, IMPLEMENTING COMMUNICATION AND RESOLUTION PROGRAMS: LESSONS LEARNED FROM THE FIRST 200 HOSPITALS recently published in the Journal of Patient Safety and Risk Management, written by MIQS Leaders.


Video library

We encourage you to browse our video library to learn more about the Institute, our education and training programs, quality and patient safety, and more.

The library houses short narrative films like the one below, each intended to inspire a culture of safety, patient engagement and patient centered care.

In Please See Me, for example, our intention was to connect patients and providers, and reflect upon our promise to patients that we engage in meaningful conversations to better understand and honor their needs, values, preferences and goals. This particular video has been requested by The Centers for Medicare & Medicaid Services (CMS), and has been requested for use by health system leaders across healthcare, to use as a storytelling tool that sets expectations around culture and illuminates the starting point for their related initiatives. Real change comes, however, when you cultivate the stories within your health system.

All videos are available on the MedStar Health Quality and Safety YouTube playlist.

Click here to access the full video library.

Please See Me

play button