Christy Bisser | Director of Performance Improvement & Analytics Operations | MedStar Health
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Christy Bisser, MBA

Director of Performance Improvement & Analytics Operations

Professional summary

Christy is an MBA and a Lean Six Sigma Black Belt. She started her career in healthcare as a Critical Care and 911 Paramedic. Christy has been working with teams for 20 years to solve hard problems utilizing data analytics and process improvement methodologies.  Christy has worked with teams spanning the delivery of healthcare including outpatient settings, operating rooms, pharmacy and laboratory operations, food services, patient billing, and Human Resources.  Christy has been teaching Lean Six Sigma and Lean for over 10 years and is passionate about teaching others these concepts to help solve problems.

My favorite inspirational quote or personal mantra:
“Find out who you are, and do it on purpose” – Dolly Parton

The aspect of performance improvement (PI) that is most exciting to me is:
Getting to work with all types of teams and people. I realized early on that my purpose was to take care of those who take care of patients.

When I’m not working, I enjoy:
Quality time with family, reading, live music and being on the water.

If I had to sing karaoke, I would pick:
Jolene by Dolly Parton

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