Patient and Visitor Information: MedStar St. Mary’s Hospital

MedStar Health is committed to providing high-quality care to our patients and communities in a safe and respectful environment that supports health and healing. To ensure our hospitals and care locations are safe, caring, and inclusive, we ask that our patients and visitors adhere to our Patient and Visitor Code of Conduct detailed here.

If our Code of Conduct guidelines are not followed, patients may be asked to leave and make other plans for their non-emergency care. Visitors may be asked to leave and could be restricted from future visitation.

Every day, our providers, nurses, and associates are committed to providing the highest levels of care to our patients. Please show them the respect they deserve and that you expect as a patient or visitor. Thank you for joining us in our commitment to ensuring a safe, caring, and inclusive environment for us all.

MedStar St. Mary's Hospital has a strong commitment to customer service. It is our philosophy that visitation of family and friends be as unrestrictive as possible. On a case-by-case basis, limitations may need to be made due to the clinical condition of the patient or at a patient's request. Since we believe visitors play a vital role in supporting loved ones and friends, we'll do our best to make you feel welcome and comfortable during your time with us.

Our main entrance is open from 6 a.m. to 8 p.m., Monday through Friday, and 8 a.m. to 8 p.m. on Saturday and Sunday. Please bring a photo ID with you and plan for a few minutes of time to check in and receive a patient or visitor ID badge or wristband.

Face masks are optional for patients and visitors who are not displaying symptoms of COVID-19 or other viruses (cough, runny nose, sneezing, etc). However, masks may be required in certain areas/rooms in the hospital.

A medical provider or patient may request that masks be worn in a patient’s room or treatment area. These requests should be respected and honored.

Face masks are available onsite for patients and visitors.

As part of our vision to be the trusted leader in caring for people and advancing health, all MedStar Health facilities are tobacco-free. Smoking and the use of any tobacco products in or around our facilities is strictly prohibited. We appreciate your consideration and cooperation.

• One visitor at a time per patient.

• Exceptions to visitors outside this timeframe are authorized by the nurse supervisor or the care team.

• Visitors for patients with confirmed COVID-19 or PUI’s will be limited to compassionate care and must be restricted to the patient’s room or other designated facility areas.

• Visitors must don Personal Protective Equipment (PPE) provided by hospital staff, including procedure mask, isolation gown, goggles or face shield (eye protection), and gloves; and must not be ill or show symptoms of illness.

• Normal visiting hours: 7 a.m. to 9 p.m.
• Quiet hours: 9 p.m. to 7 a.m.
• One visitor is permitted
• Two visitors may be accommodated in some cases, depending upon space and the clinical situation. 

Monday through Friday: 6 to 8 p.m. 

Saturdays/Sundays: 2 to 4 p.m. and 6 to 8 p.m.

Mother/Baby

• Normal visiting hours: 7 a.m. to 9 p.m.
• Quiet hours: 9 p.m. to 7 a.m.
• Children under the age of 12 years may be permitted if accompanied by an adult. However, children may not stay overnight.

Labor & Delivery

• Normal visiting hours: 7 a.m. to 9 p.m.
• Quiet hours: 9 p.m. to 7 a.m.
• Up to three visitors are permitted.
• Children 12 years and older may be present but should be a sibling of the newborn and supervised by an adult unless they are a parent of the newborn. 

• Patients may have two (2) visitors.

• Patients with disabilities may be accompanied by a support person who is not considered a visitor and is welcome at any time.

• Visitors under the age of 18 must be supervised by an adult visitor (not the patient) at all times.

 

• Outpatients may have two (2) visitors accompany them to their appointment.

• There is no age restriction for visitors to outpatient areas; however, children 12 years of age and under must be supervised by an adult visitor (not the patient) at all times.

• Normal visiting hours: 7 a.m. to 9 p.m.

• Quiet hours: 9 p.m. to 7 a.m.

• One visitor is permitted in each unit with the permission of the anesthesiologist and charge nurse

• Two visitors may be permitted in some cases.