Patient and Visitor Information: MedStar Union Memorial Hospital

MedStar Health is committed to providing high-quality care to our patients and communities in a safe and respectful environment that supports health and healing. To ensure our hospitals and care locations are safe, caring, and inclusive, we ask that our patients and visitors adhere to our Patient and Visitor Code of Conduct detailed here.

If our Code of Conduct guidelines are not followed, patients may be asked to leave and make other plans for their non-emergency care. Visitors may be asked to leave and could be restricted from future visitation.

Every day, our providers, nurses, and associates are committed to providing the highest levels of care to our patients. Please show them the respect they deserve and that you expect as a patient or visitor. Thank you for joining us in our commitment to ensuring a safe, caring, and inclusive environment for us all.

• For the safety and security of our patients, associates, and guests, all visitors must check in at one of our security desks located at each entrance to the campus to receive a visitor badge. All visitors must show an ID to receive a visitor badge.

• Hospital security officers can provide escorts to the parking lot, assist with lost and found items, and handle public safety issues. Security can be reached at 410-554-2677.

Face masks are optional for patients and visitors who are not displaying symptoms of COVID-19 or other viruses (cough, runny nose, sneezing, etc). However, masks may be required in certain areas/rooms in the hospital.

A medical provider or patient may request that masks be worn in a patient’s room or treatment area. These requests should be respected and honored.

Face masks are available onsite for patients and visitors.

As part of our vision to be the trusted leader in caring for people and advancing health, all MedStar Health facilities are tobacco-free. Smoking and the use of any tobacco products in or around our facilities is strictly prohibited. We appreciate your consideration and cooperation.

• One visitor at a time per patient.

• Exceptions to visitors outside this timeframe are authorized by the nurse supervisor or the care team.

• Visitors for patients with confirmed COVID-19 or PUI’s will be limited to compassionate care and must be restricted to the patient’s room or other designated facility areas.

• Visitors must don Personal Protective Equipment (PPE) provided by hospital staff, including procedure mask, isolation gown, goggles or face shield (eye protection), and gloves; and must not be ill or show symptoms of illness.

• Normal visiting hours: 7 a.m. to 9 p.m.
• Quiet hours: 9 p.m. to 7 a.m.
• One visitor is permitted
• Two visitors may be accommodated in some cases, depending upon space and the clinical situation. 

• Normal visiting hours: 7 a.m. to 9 p.m.
• Quiet hours: 9 p.m. to 7 a.m.
• One visitor is permitted in each unit with the permission of the anesthesiologist and charge nurse 
• Two visitors may be permitted in some cases.

Contact your physician’s office for their visiting hours and requirements.

Contact your physician’s office for their visiting hours and requirements.

• Normal visiting hours: 7 a.m. to 9 p.m.
• Quiet hours: 9 p.m. to 7 a.m.
• While we may request that visitors take turns in the room to ensure comfort and safety, more than two visitors are permitted, subject to limits based on space and feasibility. Please call in advance to confirm.
• Children* and Special Visitors: Children and other special visitors are welcome when appropriate. We ask families to coordinate with nursing staff to ensure a peaceful environment for all.
• Video calls may be utilized as well.

*Children under the age of 12 years may be permitted to visit patients receiving end-of-life care, when appropriate.