Hospital Visiting Hours & Information | MedStar Union Memorial Hospital | MedStar Health

Hours and services while visiting patients

Hospital visitor section

At MedStar Union Memorial Hospital, our goal is to offer quality care in a friendly, comfortable environment that is respectful of our patients and their families. Here’s all you need to know while visiting a patient at the hospital.

Visiting information

Visit policy effective Nov. 1, 2022:

  • General Inpatient and ICU Visitation 

    • 10 a.m. to 9 p.m.
    • Exceptions for visitors outside this timeframe are authorized by the nurse supervisor or the care team.
    • Two visitors allowed per patient.
    • Children 12 and under must be accompanied by an adult.
  • ED Visitation

    • 24 hours
    • One visitor is allowed per patient.
    • Children 12 and under must be accompanied by an adult.
  • COVID-19 and PUI Inpatient Visitation

    • Upon the discretion of the care team and the nurse supervisor, a patient can have two visitors with appropriate PPE donned from 10 a.m. to 9 p.m.

Smoking policy

For the health of our patients, visitors, and staff, MedStar Union Memorial is a completely smoke-free campus.This means smoking and the use of all tobacco products is prohibited on all grounds of the hospital, including parking garages, personal vehicles, and sidewalks surrounding the campus.

We offer smoking cessation classes, as well as information on resources in the community, for individuals wishing to quit smoking.

Thank you for your cooperation and contributing to a healthier environment for everyone!

Internet access

Free Wi-Fi access is available for all patients and visitors and can be used on all inpatient floors in the cafeteria and main lobby, and in the outpatient surgery center.

To access: select MedStarGuest under your laptop or other smart device’s Wi-Fi settings to get started.

For 24/7 support, call 1-877-777-8787.



The cafeteria, offering a variety of hot and cold items and beverages, is located on the first (lobby) floor of the main hospital building. Hours of operation are below. Keep in mind there are no snacks or dinner on the weekends.

Coffee bar

The Kiosk Coffee Bar features a variety of specialty coffee and tea drinks, as well as soda, juices, water, bagels, and baked goods. The coffee bar is located in the lobby of the Johnston Professional Building.

Vending machines

Visitors may purchase sandwiches, snacks, candy, coffee, soft drinks, and other snacks at any time from vending machines located in the cafeteria and below the ramp leading to the 33rd Street building.

Gift shop

The Front Door Gift Shop is located in the hospital's main lobby. It offers a variety of unique gifts for everyone, including balloons, cards, jewelry, stuffed animals, toys, magazines, snacks, and beverages. Call the Gift Shop at 410-554-2658.

Hours of operation:

Other services

Pastoral care

The Riggs Chapel is just off the main lobby of the hospital building and is open to all for prayer and private meditation. Special services are also available.

The hospital chaplain, visiting clergy, and pastoral care volunteers offer support and counseling services to patients and their families.

A traditional Episcopal communion service is held in the chapel each Wednesday at noon in the chapel. All are welcomed.

The pastoral care services team is committed to the spiritual needs of patients, family, and staff. We respect each person’s values, beliefs, and religious orientation.

Patient and family library

Our medical library staff is happy to help you find the right health information for you or your loved one. For assistance, call 410-554-2294.

Services for the hearing impaired

A sign language interpreter is available by pre-arrangement. Call 410-554-2240, Monday through Friday, 8:30 a.m. to 5 p.m. For emergency needs, call 410-318-6780.

A TDD is available in our emergency department for incoming and outgoing calls: 410-554-2626.