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Welcome to primary care at Charlotte Hall
Our primary care practice has physicians board certified in internal, family, and sports medicine. Our providers ensure you and your family receive comprehensive and compassionate care—when and where you need it. And, we appreciate the trust you have placed in us by allowing us to walk alongside you on your journey to a healthy lifestyle.
Our providers
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Autumn N Castro, CRNP
Family Medicine
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Shaunna S Dolby, CRNP
Family Medicine
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Richard A Gilbert, DO
Family Medicine
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Additional services and programs for our primary care patients
Getting the care you need—right when you need it—just got easier. At MedStar Health, we've created unique, personalized services designed around you and your lifestyle. Whether you're looking for quick answers, extra support, or guidance toward healthier habits, you'll find care that meets you with compassion, understanding, and empathy—every step of the way.
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Rapid Access to Care Through Telehealth
Your health is our priority. Patients have access to timely, convenient care whenever they need it through our enhanced telehealth services. Whether it’s an urgent concern, ongoing support, or after-hours care, patients can connect quickly with a provider from the comfort of home.
- Connected Primary Care: Same-day and next-day telehealth visits staffed by a nurse practitioner who works alongside your primary care provider practice, providing convenient access for urgent needs, and care coordination to ongoing primary care. Ask your provider about telehealth options that meet your needs.
- 24/7/365 Access via MedStar eVisit-Telehealth: Around-the-clock care from trusted MedStar providers for urgent and non-emergent needs. Available to patients in Maryland, DC, and Virginia anytime, day or night.
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Hypertension Remote Patient Monitoring
Take control of your blood pressure with support from our hypertension remote patient monitoring program. In partnership with ChronicCareIQ, this program connects patients with chronic hypertension to a dedicated care team that helps monitor blood pressure readings and develop a personalized care plan.
Using your existing blood pressure monitor—or one provided through the program—you can track your health from the comfort of home while receiving ongoing guidance and support. Together, we’ll help you manage you blood pressure, reduce your risk of complications, and stay focused on the activities you enjoy most.
Program Benefits
- Stay on track with a personalized care plan designed to help you achieve your blood pressure goals.
- Monitor your health by quickly submitting your blood pressure readings through the app using your smartphone, tablet, or computer.
- Get expert support with medication refills, specialist referrals, test results, and appointment scheduling.
Ask your provider if our hypertension remote patient monitoring program is right for you.
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Behavioral Health Support
Our integrated behavioral health program supports your mental and emotional well-being through a collaborative care approach. Embedded within primary care, patients have access to a dedicated care team, including primary care providers, behavioral health specialists, and consulting psychiatrists, working together to provide coordinated, whole-person care.
Program Benefits
- Personalized care plans and coordinated treatment for concerns such as stress, anxiety, grief, and substance use.
- In-person and telehealth visit options for added convenience
- Available for adults 18 and older
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Healthy Living Program
MedStar Health is proud to offer two comprehensive Lifestyle Medicine programs designed to help you improve your health through everyday habits:
Shared Telehealth Medical Visits: Virtual group sessions led by providers and health coaches, with a focus on hypertension, diabetes, weight loss, and brain health.
Fresh & Savory: A culinary lifestyle medicine program centered on cooking, nutrition, and healthy living — bringing wellness to your kitchen.
Program Benefits
- Learn practical strategies to manage chronic conditions
- Build confidence in your daily health habits
- Receive ongoing support and encouragement from providers and peers
- Make sustainable lifestyle changes for long-term wellbeing
Visiting us
Hours of operation:
Monday to Friday:
7:30 a.m. to 4 p.m.
301-290-5301
Planning your visit
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Directions and Parking
Free parking available on site.
Insurance
MedStar Health primary care accepts most major health insurance plans. If you are uncertain as to whether your individual health insurance plan is accepted at MedStar Health primary care, please call your insurance company.
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List of insurance plans we accept
- AETNA
- Aetna Elect Choice/ EPO (Aetna Health Fund) Innovation Health: Network Only Plus
- Aetna Innovations: HMO & EPO Plus
- Aetna Medicare Advantage HMO & PPO Plans
- Aetna Quality Point of Service (POS)
- Aetna Student Health Insurance
- Aetna USAccess (POS)
- Aetna Worker's Compensation Network
- Innovation Health: Indemnity
- Innovation Health: Open Network Only Plus
- Innovation Health: POS Plus
- Innovation Health: PPO
- Open EPO Plus
- Open POS II
- Aetna Innovations: HMO & EPO Plus
- CAREFIRST
- Blue Choice Advantage & Healthy Blue (HMO, POS)
- CFBCBS Blue Choice Opt Out Plus Open Access (POS)
- CFBCBS BlueChoice HMO
- CFBCBS Federal Employee Program (Std. & Basic PPO)
- CFBCBS Maryland Indemnity or PPO
- CFBCBS Maryland Point of Service Plan (MPOS)
- CFBCBS (NCA) Indemnity
- HealthyBlue PPO
- CFBCBS BlueChoice HMO
- CFBCBS (NCA) Indemnity
- CIGNA HEALTH CARE
- Choice Fund PPO
- CIGNA HMO & Network (HMO)
- CIGNA Indemnity
- CIGNA POS/Network POS
- Great-West Healthcare POS/CIGNA
- POS OA & OA Plus
- COVENTRY HEALTH NETWORK
- Coventry Health Care National Network PPO
- Coventry Health Care of Virginia
- Coventry of Delaware HMO/PPO
- First Health PPO
- First Health PPO
- FIRST HEALTH
- Innovation Health: Indemnity
- Innovation Health: Open Network Only Plus
- MEDSTAR FAMILY CHOICE
- MedStar Family Choice-DC Healthy Families
- MedStar Family Choice - Maryland Health Choice
- MEDSTAR SELECT
- MedStar Select (MedStar Associates' Plan)
- TRICARE
- Tricare Extra (Indemnity)
- Tricare for Life (Medicare Supplemental Plan)
- Tricare Prime
- Tricare Standard
- UNITED HEALTHCARE
- M.D. IPA (HMO)
- M.D. IPA Preferred (POS)
- Mamsi Life & Health (Indem./PPO)
- OneNet PPO, Inc.
- Optimum Choice Preferred (POS) & OCI Direct (HMO)
- United Healthcare Choice Plus
- United Healthcare Compass (HMO)
- United Healthcare Core Essential (HMO)
- United Healthcare Options (PPO) (includes Empire PPO, GEHA, Compass Rose)
- United Healthcare Select HMO - EPO/NPP
- United Healthcare Select Plus (POS)
- United Student Resources
- AETNA
Accreditation
MedStar Health Primary Care at Charlotte Hall has been awarded Patient-Centered Medical Home™ recognition by the National Committee for Quality Assurance (NCQA). The NCQA
Patient-Centered Medical Home standards emphasize the use of systematic, patient-centered, coordinated care that supports access, communication, and patient involvement.
Patient-Centered Medical Home™ is a trademark of the National Committee for Quality Assurance.
Forms
Frequently asked questions
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What benefits does the patient portal offer and how do I access it?
Our patient portal lets you securely message your care team, review lab/test results, view visit summaries, and request prescription refills — anytime, anywhere. Ask the staff at your next visit to help you sign up.
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What kinds of preventive screenings do you provide?
We provide routine preventive screenings for conditions such as high blood pressure, high cholesterol, diabetes, and other risk-factors based on your age, health history, and risk profile.
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What are the hours of operation for Primary Care at Charlotte Hall?
The office is open Monday through Friday from 7:30 a.m. to 4 p.m.
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How do you coordinate care if I need to see a specialist?
If you need a specialist, our team helps coordinate your referral, shares records and treatment plans across the MedStar Health network, and supports seamless transitions to specialty care.
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Can I get urgent care or same-day appointments at this location
While this is a primary care location, we do offer timely appointments for urgent matters when needed. If you have a truly urgent need we may direct you to our urgent care or emergency options.
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Which visits can be done through telehealth?
We offer telehealth visits for convenient access to care. Many follow-up appointments, medication reviews, and behavioral health consultations can be done virtually. Telehealth makes it easy to connect with your provider from home using your smartphone, tablet, or computer.