Our Services

Learn about our services in the Baltimore and greater Washington, D.C., regions.

Communications Center

For all requests, please contact our communications center.

844-877-2424

Our Story

Read how MedSTAR Transport began.

What is MedSTAR Transport?

The MedSTAR (Medical Shock-Trauma Acute Resuscitation) fleet was the Washington D.C., region’s first hospital-based air medical service, beginning service on July 3, 1983. MedSTAR was founded on the tenets that it delivered critical care to injured patients, much like a MASH unit used for military triage. MedSTAR serves a diverse patient population. Today most of MedSTAR’s patients are transported from community hospitals to tertiary hospitals for surgical and critical care services not available in the community. MedSTAR brings tertiary critical care to the patient in the community and throughout the transport to the tertiary hospital.

MedSTAR has been operating in the Washington D.C. region for more than 37 years. With the support of MedStar Washington Hospital Center and the MedStar Health system, it has continued to grow. MedSTAR prides itself on providing safe and timely, patient-centered transport for critically ill and injured patients.

MedSTAR Mission

The MedSTAR mission is to consistently serve as a quality critical care transport asset for every patient who needs us in support of the mission of MedStar Washington Hospital Center and MedStar Health.

How To Contact the Department of Transportation

The FAA Reauthorization Act of 2018 requires Air Ambulance Providers to include the hotline telephone number (202-366-2220), website address (https://www.transportation.gov/airconsumer/), and contact information (Aviation Consumer Protection Division, C-75, US Department of Transportation, 1200 New Jersey Ave, SE, Washington, DC 20590) for the Department of Transportation's (DOT) Aviation Consumer Advocate on any invoice, bill, or other communication to a customer or patient.

 

Metro Aviation Inc. logo

All FAA Part 135 aviation services are provided by Metro Aviation, Inc., which maintains exclusive operational control over all aircraft.

Each transport vehicle is licensed to operate in Washington, D.C., Maryland and Virginia.