MedStar Health wants you to have the information you need to make informed decisions about choosing a hospital and health services. In order for you to make these decisions, we have provided you with what hospital patients say about the care they received during a recent stay at one of the MedStar hospitals, which you can use to compare us to other hospitals across the state/district and country using the average scores provided. Results will be updated on a quarterly basis.

How was this information compiled?

The Inpatient Experience data was collected from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay. The survey allows consumers to make fair and objective comparisons between hospitals and asks patients to provide feedback about topics for which they are the best source of information.

Patients are randomly selected to participate in the survey, and hospitals are not allowed to choose which patients will receive the survey. Only short-term, acute care, non-specialty hospitals are invited to participate in the survey, and most hospitals do elect to participate. The goal is for each participating hospital to get at least 300 completed surveys per year; the more patients who respond to a hospital's survey, the more the results will accurately reflect the experiences of all the patients who received care at that hospital.

Once a patient is discharged from the hospital, he/she may be selected to complete the survey. Hospitals can choose to administer the survey by mail, phone, or interactive voice response. The survey is managed by an independent third-party research firm. Regardless of the method, all patients answer the same questions. The data are analyzed by the research firm and submitted to the Centers for Medicare and Medicaid Services (CMS). CMS then adjusts for data collection mode and patient mix to ensure fair comparisons among hospitals.

Source: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalCompare

Overall rating of the hospital

The results show the percentage of patients who gave the hospital a rating of 9 or 10 on a scale from 0 ("worst hospital possible") to 10 ("best hospital possible").

How do patients rate the hospital?

Overall rating of the hospital

Maryland hospitals

  Rating  MD Average  National Average 
 MedStar Franklin Square Medical Center  65%
 67%  73% 
 MedStar Good Samaritan Hospital  64%
   
 MedStar Harbor Hospital MedStar  68%
   
 Montgomery Medical Center  60%
   
 MedStar Southern Maryland Hospital Center  54%    
 MedStar St. Mary's Hospital  67%    
 MedStar Union Memorial Hospital  73%    


Washington, DC Hospitals

  Rating DC Average   National Average
MedStar Georgetown University Hospital 70%  61% 73%
 MedStar Washington Hospital Center  59%    

Communication with nurses

How often did nurses communicate well with patients?

The results show the percentage of patients who reported that their nurses "Always" communicated well.

Communication with nurses

Maryland hospitals

  Rating 
 MD Average  National Average 
 MedStar Franklin Square Medical Center  75%  76%   80%
 MedStar Good Samaritan Hospital  75%     
 MedStar Harbor Hospital  74%    
 MedStar Montgomery Medical Center  70%     
 MedStar Southern Maryland Hospital Center  71%     
 MedStar St. Mary's Hospital  79%    

 

 MedStar Union Memorial Hospital  79%     

 

Washington, DC Hospitals

   Rating  DC Average   National Average 
 MedStar Georgetown University Hospital  78%  71%  80%
 MedStar Washington Hospital Center  70%      

Cleanliness

How often were patients' rooms and bathrooms kept clean?

The results show the percentage of patients who reported that their room and bathroom were "Always" clean.

Cleanliness

Maryland hospitals

  Rating MD Average  National Average
 MedStar Franklin Square Medical Center 58%
67%
 75% 
 MedStar Good Samaritan Hospital  63%     
 MedStar Harbor Hospital  72%     
 MedStar Montgomery Medical Center  66%     
 MedStar Southern Maryland Hospital Center  63%     
 MedStar St. Mary's Hospital  70%     
 MedStar Union Memorial Hospital  70%     

 

Washington, DC Hospitals

 

   Rating  DC Average  National Average
 MedStar Georgetown University Hospital  68%  64%  75%
 MedStar Washington Hospital Center   57%     

Communication about medications

How often did staff explain about medicines before giving them to patients?

The results show the percentage of patients who reported that staff "Always" explained about medicines before giving it to them.

Communication about medications

Maryland hospitals

   Rating MD Average   National Average
 MedStar Franklin Square Medical Center  60%   60%  66% 
 MedStar Good Samaritan Hospital  65%    
 MedStar Harbor Hospital  58%    
 MedStar Montgomery Medical Center  54%    
 MedStar Southern Maryland Hospital Center  56%    
 MedStar St. Mary's Hospital  59%    
 MedStar Union Memorial Hospital   62%     


Washington, DC hospitals

   Rating  DC Average National Average 
 MedStar Georgetown University Hospital  63%  58%  66%
 MedStar Washington Hospital Center  57%    

Communication with doctors

How often did doctors communicate well with patients?

The results show the percentage of patients who reported that their doctors "Always" communicated well.

Communication with doctors

Maryland hospitals

  Rating   MD Average   National Average
 MedStar Franklin Square Medical Center  77%  78%  82%
 MedStar Good Samaritan Hospital  74%    
 MedStar Harbor Hospital  78%    
 MedStar Montgomery Medical Center  74%    
 MedStar Southern Maryland Hospital Center  75%    
 MedStar St. Mary's Hospital  80%    
 MedStar Union Memorial Hospital  82%    


Washington, DC hospitals

  Rating DC Average  National Average
 MedStar Georgetown University Hospital  77%  76%  82%
 MedStar Washington Hospital Center  76%    

Discharge information

Were patients given information about what to do during their recovery at home?

The results show the percentage of patients who reported that "Yes," they were given information about what to do during their recovery at home.

Discharge information

Maryland hospitals

  Rating   MD Average   National Average
 MedStar Franklin Square Medical Center  86%  87%  87%
 MedStar Good Samaritan Hospital  88%    
 MedStar Harbor Hospital  87%    
 MedStar Montgomery Medical Center  87%    
 MedStar Southern Maryland Hospital Center  84%    
 MedStar St. Mary's Hospital  90%    
 MedStar Union Memorial Hospital  88%    


Washington, DC hospitals

  Rating DC Average  National Average
 MedStar Georgetown University Hospital  87% 82%   87%
 MedStar Washington Hospital Center  85%    

Pain management during inpatient stay

How often was patients' pain well controlled?

The results show the percentage of patients who reported that their pain was "Always" well controlled.

Pain management

Maryland hospitals

  Rating   MD Average   National Average
 MedStar Franklin Square Medical Center  60%  67%  71%
 MedStar Good Samaritan Hospital  66%    
 MedStar Harbor Hospital  65%    
 MedStar Montgomery Medical Center  64%    
 MedStar Southern Maryland Hospital Center  67%    
 MedStar St. Mary's Hospital  72%    
 MedStar Union Memorial Hospital  66%    


Washington, DC hospitals

  Rating DC Average  National Average
 MedStar Georgetown University Hospital  67% 65%  71%
 MedStar Washington Hospital Center 64%    

Quietness of staff

How often was the area around patients' rooms quiet at night?

The results show the percentage of patients who reported that the area around their room was "Always" quiet at night.

Quietness

Maryland hospitals

  Rating   MD Average   National Average
 MedStar Franklin Square Medical Center 54%  57%  62%
 MedStar Good Samaritan Hospital  57%    
 MedStar Harbor Hospital  59%    
 MedStar Montgomery Medical Center  55%    
 MedStar Southern Maryland Hospital Center  52%    
 MedStar St. Mary's Hospital  59%    
 MedStar Union Memorial Hospital  67%    


Washington, DC hospitals

  Rating DC Average  National Average
 MedStar Georgetown University Hospital 51% 55%  62%
 MedStar Washington Hospital Center 47%    

Responsiveness of staff

How often did patients receive help quickly from hospital staff?

The results show the percentage of patients who reported that they "Always" received help as soon as they wanted.

Responsiveness of staff 

Maryland hospitals

  Rating   MD Average   National Average
 MedStar Franklin Square Medical Center 57%  61%  69%
 MedStar Good Samaritan Hospital  58%    
 MedStar Harbor Hospital  61%    
 MedStar Montgomery Medical Center  55%    
 MedStar Southern Maryland Hospital Center  54%    
 MedStar St. Mary's Hospital  61%    
 MedStar Union Memorial Hospital  60%    


Washington, DC hospitals

  Rating DC Average  National Average
 MedStar Georgetown University Hospital 63% 51%  69%
 MedStar Washington Hospital Center 52%    

Understood care

Do patients understand the care they received?

The results show the percentage of patients who reported that they “Strongly Agree” they understood their care when they left the hospital.

Overall rating of the hospital

Maryland hospitals

  Rating   MD Average   National Average
 MedStar Franklin Square Medical Center 44%  48%  53%
 MedStar Good Samaritan Hospital  46%    
 MedStar Harbor Hospital  45%    
 MedStar Montgomery Medical Center  43%    
 MedStar Southern Maryland Hospital Center  42%    
 MedStar St. Mary's Hospital  49%    
 MedStar Union Memorial Hospital  47%    


Washington, DC hospitals

  Rating DC Average  National Average
 MedStar Georgetown University Hospital 56% 44%  53%
 MedStar Washington Hospital Center 42%    

Willingness to recommend the hospital

Would patients recommend the hospital to friends and family?

The results show the percentage of patients who reported "Yes, they would definitely recommend" the hospital.

Willingness to recommend the hospital

Maryland hospitals

  Rating   MD Average   National Average
 MedStar Franklin Square Medical Center 65%  67%  72%
 MedStar Good Samaritan Hospital  64%    
 MedStar Harbor Hospital  67%    
 MedStar Montgomery Medical Center  64%    
 MedStar Southern Maryland Hospital Center  53%    
 MedStar St. Mary's Hospital  69%    
 MedStar Union Memorial Hospital  75%    


Washington, DC hospitals

  Rating DC Average  National Average
 MedStar Georgetown University Hospital 73% 62%  72%
 MedStar Washington Hospital Center 66%