MedStar Health wants you to have the information you need to make informed decisions about choosing a hospital and health services. In order for you to make these decisions, we have provided you with what hospital patients say about the care they received during a recent stay at one of the MedStar hospitals, which you can use to compare us to other hospitals across the state/district and country using the average scores provided. Results will be updated on a quarterly basis.
How was this information compiled?
Patients are randomly selected to participate in the survey, and hospitals are not allowed to choose which patients will receive the survey. Only short-term, acute care, non-specialty hospitals are invited to participate in the survey, and most hospitals do elect to participate. The goal is for each participating hospital to get at least 300 completed surveys per year; the more patients who respond to a hospital's survey, the more the results will accurately reflect the experiences of all the patients who received care at that hospital.
Once a patient is discharged from the hospital, he/she may be selected to complete the survey. Hospitals can choose to administer the survey by mail, phone, or interactive voice response. The survey is managed by an independent third-party research firm. Regardless of the method, all patients answer the same questions. The data are analyzed by the research firm and submitted to the Centers for Medicare and Medicaid Services (CMS). CMS then adjusts for data collection mode and patient mix to ensure fair comparisons among hospitals.
Overall rating of the hospital
The results show the percentage of patients who gave the hospital a rating of 9 or 10 on a scale from 0 ("worst hospital possible") to 10 ("best hospital possible").
How do patients rate the hospital?
Overall rating of the hospital
Maryland hospitals
| Rating | MD Average | National Average | |
| MedStar Franklin Square Medical Center | 65% |
67% | 73% |
| MedStar Good Samaritan Hospital | 64% |
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| MedStar Harbor Hospital MedStar | 68% |
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| Montgomery Medical Center | 60% |
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| MedStar Southern Maryland Hospital Center | 54% | ||
| MedStar St. Mary's Hospital | 67% | ||
| MedStar Union Memorial Hospital | 73% |
Washington, D.C., Hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 70% | 61% | 73% |
| MedStar Washington Hospital Center | 59% |
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Data Updated by HHS for reporting period July 2016 through June 2017
Communication with nurses
How often did nurses communicate well with patients?
The results show the percentage of patients who reported that their nurses "Always" communicated well.
Communication with nurses
Maryland hospitals
| Rating |
MD Average | National Average | |
| MedStar Franklin Square Medical Center | 75% | 76% | 80% |
| MedStar Good Samaritan Hospital | 75% | ||
| MedStar Harbor Hospital | 74% | ||
| MedStar Montgomery Medical Center | 70% | ||
| MedStar Southern Maryland Hospital Center | 71% | ||
| MedStar St. Mary's Hospital | 79% |
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| MedStar Union Memorial Hospital | 79% |
Washington, D.C., Hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 78% | 71% | 80% |
| MedStar Washington Hospital Center | 70% |
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Source: U.S. Department of Health and Human Services - https://www.medicare.gov/care-compare/
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Data Updated by HHS for reporting period July 2016 through June 2017.
Cleanliness
How often were patients' rooms and bathrooms kept clean?
The results show the percentage of patients who reported that their room and bathroom were "Always" clean.
Cleanliness
Maryland hospitals
| Rating | MD Average | National Average | |
| MedStar Franklin Square Medical Center | 58% |
67% |
75% |
| MedStar Good Samaritan Hospital | 63% | ||
| MedStar Harbor Hospital | 72% | ||
| MedStar Montgomery Medical Center | 66% | ||
| MedStar Southern Maryland Hospital Center | 63% | ||
| MedStar St. Mary's Hospital | 70% | ||
| MedStar Union Memorial Hospital | 70% |
Washington, D.C., Hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 68% | 64% | 75% |
| MedStar Washington Hospital Center | 57% |
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Source: U.S. Department of Health and Human Services - https://www.medicare.gov/care-compare/
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Data Updated by HHS for reporting period July 2016 through June 2017.
Communication about medications
How often did staff explain about medicines before giving them to patients?
The results show the percentage of patients who reported that staff "Always" explained about medicines before giving it to them.
Communication about medications
Maryland hospitals
| Rating | MD Average | National Average | |
| MedStar Franklin Square Medical Center | 60% | 60% | 66% |
| MedStar Good Samaritan Hospital | 65% | ||
| MedStar Harbor Hospital | 58% | ||
| MedStar Montgomery Medical Center | 54% | ||
| MedStar Southern Maryland Hospital Center | 56% | ||
| MedStar St. Mary's Hospital | 59% | ||
| MedStar Union Memorial Hospital | 62% |
Washington, D.C., hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 63% | 58% | 66% |
| MedStar Washington Hospital Center | 57% |
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Source: U.S. Department of Health and Human Services - https://www.medicare.gov/care-compare/
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Data Updated by HHS for reporting period July 2016 through June 2017.
Communication with doctors
How often did doctors communicate well with patients?
The results show the percentage of patients who reported that their doctors "Always" communicated well.
Communication with doctors
Maryland hospitals
| Rating | MD Average | National Average | |
| MedStar Franklin Square Medical Center | 77% | 78% | 82% |
| MedStar Good Samaritan Hospital | 74% | ||
| MedStar Harbor Hospital | 78% | ||
| MedStar Montgomery Medical Center | 74% | ||
| MedStar Southern Maryland Hospital Center | 75% | ||
| MedStar St. Mary's Hospital | 80% | ||
| MedStar Union Memorial Hospital | 82% |
Washington, D.C., hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 77% | 76% | 82% |
| MedStar Washington Hospital Center | 76% |
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Source: U.S. Department of Health and Human Services - https://www.medicare.gov/care-compare/
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Data Updated by HHS for reporting period April 2016 through March 2017.
Discharge information
Were patients given information about what to do during their recovery at home?
The results show the percentage of patients who reported that "Yes," they were given information about what to do during their recovery at home.
Discharge information
Maryland hospitals
| Rating | MD Average | National Average | |
| MedStar Franklin Square Medical Center | 86% | 87% | 87% |
| MedStar Good Samaritan Hospital | 88% | ||
| MedStar Harbor Hospital | 87% | ||
| MedStar Montgomery Medical Center | 87% | ||
| MedStar Southern Maryland Hospital Center | 84% | ||
| MedStar St. Mary's Hospital | 90% | ||
| MedStar Union Memorial Hospital | 88% |
Washington, D.C., hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 87% | 82% | 87% |
| MedStar Washington Hospital Center | 85% |
- Source: U.S. Department of Health and Human Services - https://www.medicare.gov/care-compare/
- Data Updated by HHS for reporting period July 2016 through June 2017.
Pain management during inpatient stay
The results show the percentage of patients who reported that their pain was "Always" well controlled.
Pain management
Maryland hospitals
| Rating | MD Average | National Average | |
| MedStar Franklin Square Medical Center | 60% | 67% | 71% |
| MedStar Good Samaritan Hospital | 66% | ||
| MedStar Harbor Hospital | 65% | ||
| MedStar Montgomery Medical Center | 64% | ||
| MedStar Southern Maryland Hospital Center | 67% | ||
| MedStar St. Mary's Hospital | 72% | ||
| MedStar Union Memorial Hospital | 66% |
Washington, D.C., hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 67% | 65% | 71% |
| MedStar Washington Hospital Center | 64% |
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Source: U.S. Department of Health and Human Services - https://www.medicare.gov/care-compare/
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Data Updated by HHS for reporting period July 2016 through June 2017.
Quietness of staff
How often was the area around patients' rooms quiet at night?
The results show the percentage of patients who reported that the area around their room was "Always" quiet at night.
Quietness
Maryland hospitals
| Rating | MD Average | National Average | |
| MedStar Franklin Square Medical Center | 54% | 57% | 62% |
| MedStar Good Samaritan Hospital | 57% | ||
| MedStar Harbor Hospital | 59% | ||
| MedStar Montgomery Medical Center | 55% | ||
| MedStar Southern Maryland Hospital Center | 52% | ||
| MedStar St. Mary's Hospital | 59% | ||
| MedStar Union Memorial Hospital | 67% |
Washington, D.C., hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 51% | 55% | 62% |
| MedStar Washington Hospital Center | 47% |
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Source: U.S. Department of Health and Human Services - https://www.medicare.gov/care-compare/
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Data Updated by HHS for reporting period July 2016 through June 2017
Responsiveness of staff
How often did patients receive help quickly from hospital staff?
The results show the percentage of patients who reported that they "Always" received help as soon as they wanted.
Responsiveness of staff
Maryland hospitals
| Rating | MD Average | National Average | |
| MedStar Franklin Square Medical Center | 57% | 61% | 69% |
| MedStar Good Samaritan Hospital | 58% | ||
| MedStar Harbor Hospital | 61% | ||
| MedStar Montgomery Medical Center | 55% | ||
| MedStar Southern Maryland Hospital Center | 54% | ||
| MedStar St. Mary's Hospital | 61% | ||
| MedStar Union Memorial Hospital | 60% |
Washington, D.C., hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 63% | 51% | 69% |
| MedStar Washington Hospital Center | 52% |
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Source: U.S. Department of Health and Human Services - https://www.medicare.gov/care-compare/
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Data Updated by HHS for reporting period July 2016 through June 2017
Understood care
Do patients understand the care they received?
The results show the percentage of patients who reported that they “Strongly Agree” they understood their care when they left the hospital.
Overall rating of the hospital
Maryland hospitals
| Rating | MD Average | National Average | |
| MedStar Franklin Square Medical Center | 44% | 48% | 53% |
| MedStar Good Samaritan Hospital | 46% | ||
| MedStar Harbor Hospital | 45% | ||
| MedStar Montgomery Medical Center | 43% | ||
| MedStar Southern Maryland Hospital Center | 42% | ||
| MedStar St. Mary's Hospital | 49% | ||
| MedStar Union Memorial Hospital | 47% |
Washington, D.C., hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 56% | 44% | 53% |
| MedStar Washington Hospital Center | 42% |
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Source: U.S. Department of Health and Human Services - https://www.medicare.gov/care-compare/
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Data Updated by HHS for reporting period July 2016 through June 2017
Willingness to recommend the hospital
Would patients recommend the hospital to friends and family?
The results show the percentage of patients who reported "Yes, they would definitely recommend" the hospital.
Willingness to recommend the hospital
Maryland hospitals
| Rating | MD Average | National Average | |
| MedStar Franklin Square Medical Center | 65% | 67% | 72% |
| MedStar Good Samaritan Hospital | 64% | ||
| MedStar Harbor Hospital | 67% | ||
| MedStar Montgomery Medical Center | 64% | ||
| MedStar Southern Maryland Hospital Center | 53% | ||
| MedStar St. Mary's Hospital | 69% | ||
| MedStar Union Memorial Hospital | 75% |
Washington, D.C., hospitals
| Rating | DC Average | National Average | |
| MedStar Georgetown University Hospital | 73% | 62% | 72% |
| MedStar Washington Hospital Center | 66% |
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Source: U.S. Department of Health and Human Services - https://www.medicare.gov/care-compare/
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Data Updated by HHS for reporting period July 2016 through June 2017