ALERT: Visitor restrictions and guidance during COVID-19: MedStar Health has implemented a three-tier Visitor and Patient Support Persons Policy that allows for adjustments based on the number of COVID-19 cases in the community, according to state and county public health data. MedStar Good Samaritan Hospital currently has yellow tier visitor restrictions in place.

Click Here to Read the Policy.

Accommodations

Please see the Local Accommodations page for hotels in the area.

Dining

Belvedere Bistro (ground floor) Serving breakfast and lunch.
Monday through Friday: 6:30 a.m. to 10 a.m. and 11:00 a.m. to 7:00 p.m.
Saturday and Sunday: 6:30 a.m. to 6:30 p.m. (limited menu on weekends)

Canteen (first floor, near the Courtyard Coffeehouse) Refreshment vending.
Open daily: 7 a.m. to 8 p.m.

Courtyard Coffeehouse (located off of the main lobby) Serving pastries, breakfast items, and light refreshments.
Open daily: 6 a.m. to 3 p.m.


Gift shop

The Gift Shop, located in the main lobby, has toiletries for patients, gifts, cards, snacks, and reading materials. The Gift Shop is open Monday through Friday, 9 a.m. to 8 p.m., Saturday, noon to 4 p.m. and Sunday 11:30 a.m. to 4 p.m. All proceeds are donated to MedStar Good Samaritan Hospital.

Visiting hours

General visiting hours are 11 a.m. to 8:30 p.m. daily. Exceptions may apply for special circumstances.

  • As of March 2017, visitors will be asked to provide a driver’s license or state issued ID that will be scanned into our new visitor system, and a photo of the visitor will be taken. A visitor pass with an expiration date will be printed and provided to the visitor. Once a visitor’s information and photo is in the system, he or she will not have to repeatedly provide ID or have a photo taken. For future visits, the visitor’s name will be recognized and the pass issued. If you have any questions, please contact Security at 443-444-4300.

Visiting hours

At MedStar Good Samaritan, we realize how important it is to have family and friends play a part in the healing process. Exceptions to standard visiting hours can be made to accommodate what is best for each patient.

During your visit, we encourage you to respect the privacy and comfort of all patients. Please observe the following guidelines:

  • General visiting hours are 11 a.m. to 8:30 p.m. daily. Visitors arriving before 11 a.m. will need approval from either the charge nurse, patient’s nurse on the unit, or the Assistant Director of Nursing.
    • Exceptions: On New Year’s Day, Easter, Thanksgiving, and Christmas, visiting hours are 10 a.m. to 9 p.m.
  • No more than two visitors may visit a patient at the same time. Additional visitors are welcome to wait in the hospital’s main lobby.
  • Children under the age of 12 may not visit a patient unless special permission is obtained from the nursing leadership. If allowed, the child must be accompanied by an adult and is counted as one of the two visitors.
  • As of March 2017, visitors will be asked to provide a driver’s license or state issued ID that will be scanned into our new visitor system, and a photo of the visitor will be taken. A visitor pass with an expiration date will be printed and provided to the visitor. Once a visitor’s information and photo are in the system, he or she will not have to repeatedly provide ID or have a photo taken. For future visits, the visitor’s name will be recognized and the pass issued. If you have any questions, please contact Security at 443-444-4300.
  • Leave outside food or beverages at home, unless requested by a patient through a doctor's order.
  • Wear proper attire. People with no shoes and/or shirt are not permitted in the hospital. All children in waiting areas within the hospital must be accompanied by a responsible adult.
  • Stand clear of any patient care equipment in use at the bedside.
  • Exceptions can be made to accommodate what is best for our patients. Simply talk to the patient's nurse, charge nurse, or the Assistant Director of Nursing.
  • MedStar Good Samaritan is a smoke-free campus and prohibits the use of tobacco.
  • The hospital reserves the right to place restrictions or limitations on visitors, if necessary, for clinical reasons.

Critical Care Visiting Hours (ICU/CCU)

  • Visitors are permitted during the following times:
    • 10 a.m. to noon
    • 1:30 p.m. to 3:30 p.m.
    • 4:30 p.m. to 6:30 p.m.
    • 7:30 p.m. to 8:30 p.m.
  • Critical patients may have no more than two visitors in the room; others must wait in the lounge outside of the critical care area.
  • The phone located in the lounge is available to call the unit that you are entering to visit.
  • We ask that patients' families delegate one member to call the unit at 443-444-4085 or 443-444-4090 for patient information.

MedStar Good Samaritan provides health care with a patient-centered care focus, which means our policies reflect what is best for our patients. Our visitation policy recognizes the important role that family and friends play in the healing process. In addition, we must provide a safe and secure environment for patients, staff, and other guests.

Our guidelines reinforce the need to minimize disruptions to the therapeutic environment of the hospital, while giving patients and their guests time together to:

  • make health-related decisions;
  • learn self-care techniques so they go home prepared; and
  • visit with each other, which helps to fulfill emotional and spiritual needs.

The Security Department is primarily responsible for regulating visitors. However, each MedStar Good Samaritan staff member plays a role in enabling guests to feel comfortable and at ease during their visits.

Local hotels

Rates are based on availability. Please tell the reservation desk that you want the MedStar Good Samaritan Hospital rate.

Revised: 3/10/2017

During your stay

At MedStar Good Samaritan Hospital, our vision is to create and deliver ideal healthcare experiences. That's a big task. One way we can help patients and their families better understand the hospital environment is by providing clear information. Here's information that you may find helpful.

Patient Handbook

Healthcare Support Person

Case Management/Social Work

If individual or family problems arise during your hospitalization, MedStar Good Samaritan's Case Management Department can assist you. Our social workers are available every day to help you with concerns, including discharge planning, living arrangements, financial needs, social needs, and emotional concerns. To speak with a social worker, call 443-444-3860.

Compliments and Complaints

We welcome your comments and suggestions. You may direct your comments to your patient representative, or you may use the PUTTING YOU FIRST suggestion boxes located throughout the hospital. Suggestion boxes with comment cards are located in the ER waiting area, cafeteria, and outside of the main elevators on each floor.

MedStar Good Samaritan Hospital also has a Patient Satisfaction Survey Program. This telephone survey program helps us to better serve our patients. If we call you, please take a few minutes to comment on your care. We are committed to improving your care and we can only make it better through your input.

Food Services

Gift Shop

The Gift Shop, located in the main lobby, has toiletries for patients, gifts, cards, snacks, and reading materials. The Gift Shop is open Monday through Friday, 9 a.m. to 8 p.m., Saturday, noon to 4 p.m. and Sunday 11:30 a.m. to 4 p.m. All proceeds are donated to MedStar Good Samaritan Hospital.

Overnight Accommodations

MedStar Good Samaritan Hospital has secured special rates at several hotels for our patients' out-of-town visitors. For information about reservations and accommodations, call x3870 from your hospital telephone or 443-444-3870 from outside the hospital.

Parking

Free parking is available for visitors across from the main entrance of the Hospital or at the rear of the building. Visitor parking is also available in front of the hospital's two professional office buildings.

Patient Care Advisory Committee

The committee is a multidisciplinary group of physician, nurses, social workers, clergy, and health executives that will assist patients and relatives dealing with difficult treatment conditions and address medical and ethical decisions and concerns. To get in touch with the committee, ask your nurse manager.

Patient Representatives

MedStar Good Samaritan has trained patient representatives that will assist you and answer any questions or concerns during your stay. The patient representative is your personal advocate and will make sure your concerns are addressed. To speak with a patient representative, call 443-444-4004.

Security

The hospital has a 24-hour security service to aide patients, visitors, and employees. Security personnel will assist with minor vehicle problems such as jump-starts, lockouts, etc. To contact the security office, call 443-444-4300.

Taxis

For your convenience, a direct line to a local taxicab service is located at our Information Desk in the main lobby, as well as at the Emergency Room Security Desk and the Morgan Building Entrance.

Additional information

Directions to MedStar Good Samaritan  

For updated schedules and bus routes, visit the Maryland Transit Administration website.