Patient and Visitor Information: MedStar Montgomery Medical Center

MedStar Health is committed to providing high-quality care to our patients and communities in a safe and respectful environment that supports health and healing. To ensure our hospitals and care locations are safe, caring, and inclusive, we ask that our patients and visitors adhere to our Patient and Visitor Code of Conduct detailed here.

If our Code of Conduct guidelines are not followed, patients may be asked to leave and make other plans for their non-emergency care. Visitors may be asked to leave and could be restricted from future visitation.

Every day, our providers, nurses, and associates are committed to providing the highest levels of care to our patients. Please show them the respect they deserve and that you expect as a patient or visitor. Thank you for joining us in our commitment to ensuring a safe, caring, and inclusive environment for us all.

General visitor information

MedStar Montgomery Medical Center understands that having loved ones by your side can help with your healing and care. You have the right to choose and prioritize visitors from among family, friends, partners, personal care aides, or other individuals (regardless of the person’s gender or your relationship to the person).

You also can choose a support person to be present throughout your stay, unless that person’s presence affects your health or the rights or safety of other patients. If you have any questions about your visitation rights, contact our Patient Advocate at 301-570-8539.

Visitor passes

MedStar Montgomery uses an electronic badge system to create visitor badges. The sticker badge will feature the visitor’s name, picture, destination, and expiration date. This information will be gathered quickly by scanning the visitor’s state provided ID card. When a visitor is unable to produce an ID, he or she will have his or her picture taken. Badges will become void after approximately eight to 12 hours. Visit the front desk for a new badge once it has become void. Visitors will not need to re-take a picture or show an ID card again.

Visitor guidelines

To provide a restful and safe environment, we ask that visitors follow these guidelines:

• Do not visit if you have a cold, sore throat, fever, other illness, or are not feeling well.

• Avoid noisy, disruptive behavior to help respect the healing of all patients.

• Ask before bringing foods, drinks, or items that might trigger allergies—like balloons, flowers, or perfume—into patient rooms.

• Wash your hands before entering patient rooms and throughout your visit.

• Make sure all children have a supervising adult with them at all times.

• If applicable, use tobacco products off campus. MedStar Montgomery Medical Center is tobacco- and tobacco simulation-free. No tobacco or tobacco simulation use of any kind is allowed on any property owned or leased by MedStar Montgomery Medical Center.

Safety and security

We are committed to maintaining a safe, healing environment and expect all patients, visitors, and staff to treat each other with dignity and respect. We will not tolerate physical violence, verbal threats or abuse; photographing or video recording of staff, patients, or activities of care without express permission; or carrying of unauthorized weapons on our premises.

Anyone who threatens or harms others will be subject to removal from the premises by hospital security or the Montgomery County Police Department.

Face masks are optional for patients and visitors who are not displaying symptoms of COVID-19 or other viruses (cough, runny nose, sneezing, etc). However, masks may be required in certain areas/rooms in the hospital.

A medical provider or patient may request that masks be worn in a patient’s room or treatment area. These requests should be respected and honored.

Face masks are available onsite for patients and visitors.

As part of our vision to be the trusted leader in caring for people and advancing health, all MedStar Health facilities are tobacco-free. Smoking and the use of any tobacco products in or around our facilities is strictly prohibited. We appreciate your consideration and cooperation.

• One visitor at a time per patient.

• Exceptions to visitors outside this timeframe are authorized by the nurse supervisor or the care team.

• Visitors for patients with confirmed COVID-19 or PUI’s will be limited to compassionate care and must be restricted to the patient’s room or other designated facility areas.

• Visitors must don Personal Protective Equipment (PPE) provided by hospital staff, including procedure mask, isolation gown, goggles or face shield (eye protection), and gloves; and must not be ill or show symptoms of illness.

• Normal visiting hours: 7 a.m. to 9 p.m.
• Quiet hours: 9 p.m. to 7 a.m.
• One visitor is permitted
• Two visitors may be accommodated in some cases, depending upon space and the clinical situation. 

Monday through Friday: 6 to 7:30 p.m.

Saturday/Sunday and Observed Holidays: 2 to 3:30 p.m.

• Normal visiting hours: 7 a.m. to 9 p.m.

• Quiet hours: 9 p.m. to 7 a.m.

• One visitor is permitted in each unit with the permission of the anesthesiologist and charge nurse 

• Two visitors may be permitted in some cases.

  
  
   

Labor & Delivery

• Normal visiting hours: 7 a.m. to 9 p.m.

• Quiet hours: 9 p.m. to 7 a.m.

• Up to three visitors are permitted.

• Children 12 years and older may be present but should be a sibling of the newborn and supervised by an adult unless they are a parent of the newborn. 

Mother/Baby

• Normal visiting hours: 7 a.m. to 9 p.m.

• Quiet hours: 9 p.m. to 7 a.m.

• Children under the age of 12 years may be permitted if accompanied by an adult. However, children may not stay overnight

• Normal visiting hours: 7 a.m. to 9 p.m.

• Quiet hours: 9 p.m. to 7 a.m.

• While we may request that visitors take turns in the room to ensure comfort and safety, more than two visitors are permitted, subject to limits based on space and feasibility. Please call in advance to confirm.

• Children* and Special Visitors: Children and other special visitors are welcome when appropriate. We ask families to coordinate with nursing staff to ensure a peaceful environment for all.

• Video calls may be utilized as well.

*Children under the age of 12 years may be permitted to visit patients receiving end-of-life care, when appropriate.