Patient & Visitor Information | MedStar Montgomery Medical Center | MedStar Health
MedStar Montgomery Medical Center front entrance

Patient guide

Thank you for choosing us for your healthcare needs. We take great pride in providing our patients with the best possible medical care. High-quality, compassionate, and personalized care is our top priority. This means our team of healthcare professionals is committed to providing the best and safest care possible.

Cover photo of MedStar Montgomery Medical Center's Patient Information Guide

Patient booklet

We’ve compiled a guide to help you find information on many topics, such as amenities, safety, medication, your rights, medical records, key contact numbers, insurance information, and support for emotional and spiritual needs. Hope you find this guide useful.

View Our Patient Information Guide

General visitor information

MedStar Montgomery Medical Center understands that having loved ones by your side can help with your healing and care. You have the right to choose and prioritize visitors from among family, friends, partners, personal care aides, or other individuals (regardless of the person’s gender or your relationship to the person).

You also can choose a support person to be present throughout your stay, unless that person’s presence affects your health or the rights or safety of other patients. If you have any questions about your visitation rights, contact our Patient Advocate at 301-570-8539.

Visitor passes

MedStar Montgomery uses an electronic badge system to create visitor badges. The sticker badge will feature the visitor’s name, picture, destination, and expiration date. This information will be gathered quickly by scanning the visitor’s state provided ID card. When a visitor is unable to produce an ID, he or she will have his or her picture taken. Badges will become void after approximately eight to 12 hours. Visit the front desk for a new badge once it has become void. Visitors will not need to re-take a picture or show an ID card again.

Visitor guidelines

To provide a restful and safe environment, we ask that visitors follow these guidelines:

  • Do not visit if you have a cold, sore throat, fever, other illness, or are not feeling well.
  • Avoid noisy, disruptive behavior to help respect the healing of all patients.
  • Ask before bringing foods, drinks, or items that might trigger allergies—like balloons, flowers, or perfume—into patient rooms.
  • Wash your hands before entering patient rooms and throughout your visit.
  • Make sure all children have a supervising adult with them at all times.
  • If applicable, use tobacco products off campus. MedStar Montgomery Medical Center is tobacco- and tobacco simulation-free. No tobacco or tobacco simulation use of any kind is allowed on any property owned or leased by MedStar Montgomery Medical Center.

Safety and security

We are committed to maintaining a safe, healing environment and expect all patients, visitors, and staff to treat each other with dignity and respect. We will not tolerate physical violence, verbal threats or abuse; photographing or video recording of staff, patients, or activities of care without express permission; or carrying of unauthorized weapons on our premises.

Anyone who threatens or harms others will be subject to removal from the premises by hospital security or the Montgomery County Police Department.

Specific visiting policies

Given reduced COVID-19 transmission levels across the Washington D.C. region, MedStar Health entities are adopting entity-specific practices for patient visitation, effective Nov. 1, 2022.

Face masks (N95 respirators or procedure masks) continue to be required in clinical areas of clinical buildings for associates, patients, and visitors at all times.

Patients and visitors will continue to be screened for COVID-19 upon entering MedStar Health facilities.

Effective November 1 2022, MedStar Montgomery Medical Center will implement the following guidelines for patient visitation: 

  • Inpatient units (hospitalized patients)

    Patient support persons

    Patients with communications deficits are allowed to have a primary support person (PSP) which may be selected by the patient, designated decision maker, and/or family. The PSP is not considered a visitor and is welcome at any time. The VPMA or CNO may be contacted when exceptions are requested.

    General visitation guidelines

    • Visiting hours each day are from 8 a.m. to 9 p.m.
    • In general, visitors will not be permitted to start their visit after 8 p.m., and must end their visits by 9 p.m.
    • Clinical staff are engaged in a team discussion regarding patient care every evening from 7:00 – 7:30 p.m. Patient updates for visitors may be delayed during that time.
    • Two (2) visitors at a time may be in a patient’s room (see below for exceptions in certain situations and in certain areas).
    • Visitors under the age of 18 must be supervised by an adult visitor at all times.

    Exceptions to visitation guidelines

    The clinical care team may determine exceptions to the general visitation guidelines on a case-by-case basis in situations such as:

    • Patients who are COVID-19 positive or a person under investigation (PUI)
    • Patients in critical condition or at end of life
    • Patients going to, or returning from, surgery outside of normal visiting hours

    Labor & Delivery

    • Two (2) visitors and one professional birthing assistant (doula) may be in the room during labor and delivery.
    • No restrictions on hours.

    Postpartum (Mother/Baby)

    • Three (3) visitors may be in the mother’s room at a time.
    • No restrictions on hours.

    Neonatal Intensive Care Unit (NICU)/Nursery

    • Two (2) visitors may be in the patient’s room at a time.
  • Outpatient physician practices

    • Outpatients may have one (1) visitor accompany them to their appointment.
    • There is no age restriction for visitors to outpatient areas; however, children under 12 years of age must be supervised by an adult visitor (not the patient) at all times.
  • Emergency department

    Patients with communications deficits may have a primary support person who is not considered a visitor and is welcome at any time. The VPMA or CNO may be contacted when exceptions are requested.

    • Patients may have one (1) visitor.
    • Two (2) parents/guardians may accompany children under 18 years of age.
    • Visitors under the age of 18 must be supervised by an adult visitor (not the patient) at all times.
  • Surgery/procedural departments

    Patients with communications deficits may have a primary support person who is not considered a visitor and is welcome at any time. The VPMA or CNO may be contacted when exceptions are requested.

    • Patients may have one (1) visitor in the surgical waiting area.
    • Visitors are not permitted in the pre-surgical area.
    • Patients may elect to provide access to the Vocera EASE app to provide updates to additional family members.
    • Visitors under the age of 18 must be supervised by an adult visitor (not the patient) at all times.

Meals and facilities

Visitors are welcome to dine in the cafeteria. Guests also have access to 24/7 Food Service through the Bite app, available for download on the Apple App Store and Google Play. This is a limited menu that includes hot entrees, sandwiches, snacks, and drinks. More information about ordering through the App is available in the patient guide.

There is an ATM located in our hospital cafeteria for your convenience.

Operating hours

Monday to Friday: 7 a.m. to 7 p.m.

Light Fare: 10 to 11:30 a.m.; 3 to 4:30 p.m.

Saturday and Sunday

  • Breakfast: 8 to 10 a.m.
  • Lunch: 11:30 a.m. to 3 p.m.
  • Dinner: Closed

Gift shop

The Women's Board proudly supports the hospital by operating a gift shop on the lobby level of the hospital. Books, flowers, gifts, magazines, and personal care items are available in the shop. All proceeds benefit the hospital.

The Gift Shop's number is 301-774-8882, ext. 2297; and its hours of operation are: Monday - Friday from 10 a.m. to 7 p.m., and Saturday and Sunday from 1 to 4 p.m.

Quality of care

We offer high-quality, compassionate, and personalized care is our top priority. This means our team of healthcare professionals is committed to providing the best and safest care and treatment possible.

At MedStar Montgomery, the following clinical care measures are monitored:

  • Heart attack
  • Heart failure
  • Pneumonia
  • Surgical infection prevention

All you need to know about hospital safety and quality

As a High Reliability Organization (HRO), MedStar Health is committed to a culture of safety and quality for our patients and our associates. This culture requires that our associates and providers focus on safety as a top priority each day.

In 2017, MedStar Montgomery was recognized as number one in the state for safety.

As always, we encourage patients to use all available tools at their disposal—such as talking with friends and family and consulting with doctors, nurses, and other healthcare providers—to make the most informed healthcare decisions.

For more information, contact:
Tonja G. Paylor
Director, Marketing & Communications
tonja.g.paylor@medstar.net

Inpatient experience

We've created a guide so you can learn the many ways MedStar Montgomery is working to meet and exceed patient expectations. By sharing how we compare with accepted standards in clinical quality and patient experiences, we hope to give you added confidence in your choice of MedStar Montgomery as your healthcare provider.

Inpatient experience and hospital ratings