Connected CARE & Safety Consortium | MedStar Health

Connected Care Access, Research, Equity (CARE) & Safety Consortium

A MedStar Health, Stanford Medicine, and Intermountain Healthcare consortium, funded by the Agency for Healthcare Research and Quality

Telehealth use across the United States increased astronomically due to the COVID-19 pandemic, launching a “connected care” transformation. Never have patients been as connected to their healthcare providers through telehealth tools such as video, phone (calls and texts), emails, remote patient monitoring devices, and more—all ensuring care delivery is not limited to in-person encounters.

Importantly, this connected care transformation also exponentially expanded the data we can study to help advance telehealth access, research, health equity, patient safety, and more.

Made possible through funding from the Agency for Healthcare Research and Quality, the Connected Care Access, Research, Equity (CARE) & Safety Consortium examines how telehealth technology impacts U.S. primary care.

Smiling provider sitting in front of laptop gestures a thumbs up to the masked patient on her screen during a virtual visit


This work establishes one of the largest COVID-19 primary care data sharing and analysis efforts to date, linking three health systems that have previously delivered 4.5 million primary care appointments in a year and served as leaders in telehealth. Together, we are working to:

  • Publish related findings in research journals.

  • Inform key stakeholders about our insights, including patients, providers, policymakers, trade and research organizations, community groups, news media, and others.

  • Share resources to advance connected care.

Research priorities

Our investigators examine the following aspects of primary care access for various patient subpopulations:

  • If groups accessed primary care prior to—and during—the COVID-19 pandemic

  • How groups accessed primary care over these periods, as applicable

  • Facilitators and barriers to groups accessing care over time

These subpopulations relate to chronic conditions, demographics, insurance status, and more.

Principal investigators

MedStar Health

Stanford Medicine

  • Kevin Schulman, MD, professor of medicine, Stanford University School of Medicine, and director of industry partnerships and education for the Clinical Excellence Research Center (CERC), Stanford Medicine

  • Christopher Sharp, MD, clinical professor of medicine, Stanford University School of Medicine, and chief medical information officer, Stanford Health Care

Intermountain Healthcare

  • Kerry Palakanis, DNP, APRN, executive director, Connect Care

Research details

Learn more about our research efforts—including questions we’re exploring and the exceptional dataset and data model we’re building—here.

Stay connected

Questions about our work or how to get involved? Contact us here.

Interested in learning about research findings and resources as they are released? Sign up for our email list here.

Infographic title: About our research partners: at a glance; MedStar Health, Stanford Medicine, and Intermountain Healthcare; Region, Reach, Telehealth COVID-19 Response, and Key Research Contributors.
Page last updated: 03/21/22