Case Studies | MedStar Health

The efforts highlighted here provide examples of our innovation work in recent years. They are categorized by the MedStar Institute for Innovation team that led them and note their implementation phase:

  • Active projects are those currently in development or in practice.

  • Concluded projects were time-bound, such as events or research grant projects, yet aspects of the work or the results it inspired may continue (e.g., technology tool, other training efforts).

  • Reinvented projects provided foundational insights, infrastructure, etc., which were then further adapted and scaled to leverage lessons learned.

MedStar Telehealth Innovation Center

Marisa Arky, Associate Clinical Director of Telehealth, MedStar Telehealth Innovation Center, connected with patients via the RPM digital platform.
A remote care option for enrolled COVID-19 patients provided through connected devices, an easy-to-use mobile platform, and the support of a clinical team
Connected Primary Care enhances patient access, provider experience, and practice efficiency through technology, workforce, and workflow innovation.
Behavioral heath telehealth dashboard
Telehealth offerings transforming behavioral health care delivery during the pandemic and shaping the future
Patient-initiated, on-demand urgent care by video, further scaled and customized during the COVID-19 pandemic
Scheduled video visits platform launched and scaled during the COVID-19 pandemic
emergency care worker
Virtual triage program for faster emergency care
MedStar Health waived the fee for our MedStar eVisit service during the height of our pandemic response

MI2 Greenhouse

Innovative integration of new electronic health record applications advancing care

Associate ideas to improve MedStar Health Emergency Department experiences

MedStar Health SiTEL

workplace violence prevention training program module scenario

An update to our Workplace Violence Prevention training, led by MedStar Health SiTEL, was undertaken to ensure the highest levels of safety for MedStar Health associates and patients

mobile boot camp

Helped prepare clinicians for the COVID-19 pandemic

MedStar Inventor Services

MInnovations speaker
Practical innovations created by and for MedStar Health associates

MedStar Health National Center for Human Factors in Healthcare (Now a Key Collaborator)

safety data and innovation dashboard
Innovation in patient safety event data analysis and display for improved interventions
Real-time clinical decision support to detect and treat sepsis shaped by Human Factors research
calculator dashboard
Personalized, interactive heart risk information in patient electronic health records
Emergency Department information systems informed by cognitive engineering methods


Professional development course providing tools to enable participants to better handle crucial discussions