Expanding the boundaries for quality care
Please note: If you are a patient seeking telehealth-related healthcare services, please visit our web pages focused on accessing this care here. The following information is primarily intended to provide a business overview of this work.
The Care Innovation Lab within the MedStar Institute for Innovation creates a dynamic, collaborative environment to pursue new approaches to care and clinical workflows across the care continuum. Working hand-in-hand with MedStar Telehealth Innovation Center, the Care Innovation Lab strives to enhance and expand access to MedStar Health facilities and other offerings, including in patients’ homes and beyond.
Our telehealth center was established in March 2017 and our work expanded exponentially in response to the COVID-19 pandemic. As connected care has scaled as an enduring aspect of care delivery, we have also expanded our related operations, innovation strategy, research, education, and advocacy.
Research and collaboration
With a commitment to furthering telehealth research and education, MedStar Telehealth Innovation Center has helped make the following efforts possible:
Connected CARE—Care Access, Research, Equity—& Safety Consortium is a multi-health system effort, funded by the Agency for Healthcare Research and Quality, to study the impact of telehealth in these named focused areas. Learn more.
Regional Emerging Special Pathogen Treatment Center (RESPTC) Grant Efforts are supported by our team in telehealth capacity and other related needs. This $3 million grant from the U.S. Department of Health and Human Services’ Administration for Strategic Preparedness and Response (ASPR) positions MedStar Washington Hospital Center to become a FEMA Region 3 referral site and set up a biocontainment unit. Learn more.
Care Innovation Lab initiatives
Our Care Innovation Lab works across the spectrum of care delivery models at MedStar Health to explore, build, and scale new ideas and capabilities that will advance the future of health care. Examining a wide range of emerging care technologies, opportunities, and innovations, the Care Innovation Lab team partners across MedStar Health and beyond to transform care delivery.
Examples of priority innovation initiatives the Care Innovation Lab is accelerating include:
Connected Care: We are transforming the care delivery workforce and workflows that use telehealth and related technologies/tools (e.g., same day/next day telehealth visits, prescription refill automation, etc.) to enhance patient access, provider experience and wellbeing, practice efficiency, and financial sustainability. The connected care model was initially applied exclusively to primary care services, but is now being scaled to include specialty and condition-specific services, such as diabetes care. Learn more.
Care at Home: We are elevating the monitoring and sophistication of care that MedStar Health patients can receive from their homes by centralizing and advancing our related system strategy, priority programs, and vendor partnerships (e.g., remote monitoring).
Nursing Innovation: We are striving to improve nursing workflow and experience by leveraging innovative approaches to patient care and novel technologies (e.g., virtual nursing, telesitting) to disrupt and address the challenges associated with current practice.
Our innovation labs
Representing one of three innovation labs within the MedStar Institute for Innovation, our Care Innovation Lab works alongside our Business Innovation Lab and Information Innovation Lab. These teams establish and offer specialized expertise and services to ultimately help deliver innovation capabilities and solutions across MedStar Health.