Patient & Visitor Information | MedStar Franklin Square Medical Center | MedStar Health

Patient information

While you are here in the hospital, we want your stay to be as safe, pleasant, and comfortable as possible.

Visitor policy effective Nov. 1, 2022

Use the drop-down menu (click the plus button next to the topic/location you are interested in visiting) to learn our visitor policy.

  • Policy Statement

    It is the policy of MedStar Franklin Square Medical Center (“MFSMC”) to enhance patient care by identifying visitors, establishing visiting hours, determining requirements to visit COVID-19-positive patients, and determining the number of authorized visitors per type of patient.

    This policy establishes the hours and procedures for the visitation of patients at MFSMC. This policy additionally provides the procedures for the designation and approval of support persons for patients with disabilities.

  • Scope

    All hospital associates shall work collaboratively with the Security Department and Nursing Services, to create a healing environment that ensures the safety, security, and confidentiality of visitors, patients, and our associates.
  • General Inpatient and ICU Visitation

    • 10 a.m. to 9 p.m.
    • Exceptions for visitors outside this timeframe are authorized by the nurse supervisor or the care team.
    • Two visitors are allowed per patient.
    • Children 12 and under must be accompanied by an adult.
  • Emergency Department (ED) and Crisis Intervention Services (CIS) Visitation

    • 24 hours
    • One visitor is allowed per patient with the caveat that a visitor for CIS patients must be 18 years or older.
    • Children under 12 must be accompanied by an adult.
  • COVID-19 and Persons Under Investigation (PUI) Inpatient Visitation

    • 10 a.m. to 9 p.m.
    • One visitor at a time per patient.
    • Exceptions to visitors outside this timeframe are authorized by the nurse supervisor or the care team.
    • Visitors for patients with confirmed COVID-19 or PUI’s will be limited to compassionate care and support persons for patients with disabilities and must be restricted to the patient’s room or other designated facility areas.
    • Visitors, professional support persons, and support persons for patients with disabilities for patients with confirmed COVID-19 or PUI must don Personal Protective Equipment (PPE) provided by hospital staff including procedure mask, isolation gown, goggles or face shield (eye protection), and gloves; and must not be ill or show symptoms of illness.
    • Patients with disabilities will be allowed to designate a support person to accompany, visit, and stay in the hospital with them. A support person is defined as someone who is legally authorized to make decisions for the individual with disabilities, a family member, a personal care assistant, a disability service provider, or another individual knowledgeable about the management or care of the patient who is authorized to assist the patient in making decisions. Other reasonable accommodations for patients with disabilities may be approved by the Vice President of Medical Affairs and/or Chief Nursing Officer, provided the accommodations comply with all infection prevention policies.
  • Hospice and End of Life Visitation

    • 24 hours, 7 Days a week for patients within the Accent Hospice unit or for end-of-life patients within any of our inpatient units
    • Children under 12 must be accompanied by an adult.
  • Support Person

    Patients With Disabilities with Support Person

    • Patients with disabilities may designate one support person to accompany them throughout their visit or stay at MedStar Health. This designation will be documented in the patient’s record with the exceptions provided below:
      • Patients with disabilities who are hospitalized for more than one day may designate two support persons, but only one support person may be present at a time. This will be assessed on a case-by-case basis.
      • Ambulatory patients with disabilities may designate one support person who may accompany the patient during an ambulatory visit. All support persons for patients with disabilities will remain with the patient or in a designated waiting area depending on the needs of the patients and the nature of the procedure (e.g., surgery, x-rays, etc.).
    • A support person may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management or care of the patient who is authorized to assist the patient in making decisions.
    • This support person may be required to address: 1) needs that are not visually apparent to someone who does not know them (e.g., discomfort, hunger, thirst, pain); 2) changes in their symptoms; 3) needs related to a history of trauma; 4) emotional self-regulation and anxiety management to prevent unnecessary use of physical and chemical restraints.
    • Support persons for hospitalized patients with disabilities will be permitted to safely eat, drink and use a restroom while present in the facility, provided proper precautions are taken to contain the spread of infection.
    • Other reasonable accommodations for patients with disabilities may be approved by clinical leadership according to the needs of the patient, provided the accommodations comply with all infection prevention policies
    • The point of contact person is the administrator on call or clinical leadership in the ambulatory setting to support and address any questions.
    • Any exceptions to this policy must be approved by the Vice President of Medical Affairs, Chief Nursing Officer, or clinical leadership

    With Disability without Support Person

    If a patient with a disability does not have a support person present during the patient’s visit or stay, MedStar Health will provide necessary aids and services and ensure effective communication and equal access to health care. MedStar Health recognizes its ongoing obligation to provide patients with effective communication support consistent with applicable federal or state laws and regulations.

    With Disability requesting Religious Services

    Patients may receive religious services from the clergy of their choice at any reasonable time if it can be provided without disruption to care. Clergy will not count as the patient’s visitor or support person.

  • Right to Change or Terminate Policy

    The hospital President has the final sign-off authority on all hospital policies. Changes in policy must be reviewed and approved by the leadership of the disciplines affected, as well as any applicable committees that are responsible for the oversight of the clinical practice prior to final sign-off by the hospital President.

Visitor Guidelines

In recognition of the important role family members and close friends can play in the healing and recovery process of our patients, we welcome you to MedStar Franklin Square Medical Center.

While we want you to enjoy your visit, our patients are our top priority at all times. They have entrusted us with their care, and we want to ensure that they receive the highest quality care and the best possible patient experience. As a guest in our hospital, here is what you can do to help support our commitment to the privacy, safety, and comfort of our patients:

  1. Sign in. When you arrive at the hospital, please stop by the reception desk to sign in and get an official guest pass.

  2. Respect privacy. All patients have the right to choose not to be listed in the patient directory (which contains the names and units of patients admitted to the hospital) or to receive open visitation while here. In this event, our receptionist cannot confirm or deny the patient’s presence in the hospital to any visitors or callers. If you encounter this situation, we ask that you respect the expressed wishes of the patient.

  3. Observe infection control measures. Isolation precautions are used to protect our patients when necessary. If you see an isolation sign outside the patient room, you may be required to wear isolation protective wear such as isolation gowns, gloves, and masks. This is for your safety and the safety of the patient. In all cases, even if isolation precautions are not in place, please clean your hands upon entering and before leaving the patient room. Please do not visit the hospital if you are sick or have flu-like symptoms.

  4. Do not interfere with patient care. At times, you may be asked to step out of the patient’s room so that certain procedures can be performed while maintaining a patient’s privacy. During this time, we invite you to visit the waiting area outside of each unit.

  5. Do not use private patient bathrooms. Our patient rooms have either a full bathroom or, in the ICU, a curtained toilet/sink. These facilities are for the use of our patients only. To maintain your privacy, we ask all visitors to use the public restrooms located outside each unit.

  6. Talk quietly in patient care areas. Remember our patients need their rest.

  7. Dress appropriately. Shirts must be worn at all times. Bare feet are not permitted.

  8. Abide by our “No Smoking” policy. As a tobacco-free campus, smoking is not permitted by anyone anywhere on the entire MedStar Franklin Square campus. Alcoholic beverages or illegal substances are also not permitted.

  9. Supervise children. For their safety, and the safety of others, we do not recommend children visit the hospital. If you must bring them with you, please supervise all children and do not let small children crawl on the floors.

  1. Follow food restrictions. For multiple reasons, including infection prevention, we ask that visitors refrain from eating in patient rooms. There are several visitor lounges throughout the hospital that have been designed with your comfort in mind.  Some patients are on a special diet prescribed to aid healing. Please check with a nurse before bringing in food or beverages for a patient.

Thank you for your cooperation. We hope that you have a pleasant visit. If you have any questions, please do not hesitate to ask any member of the healthcare team.


Patient information

Information about a patient's stay and condition is confidential. We list in the patient directory only those patients who wish to be included. Only designated family members may speak to a member of the patient's healthcare team for information regarding a patient's condition and care. Learn more about information specific to patients.

An ATM machine is located on the first floor of the main hospital near Security.

Center Square Café
Full selection of hot and cold foods
Sunday through Saturday
6:30 a.m. to 10 a.m.
11 a.m. to 6:30 p.m.
The Center Square Café will be closed from 10 a.m. to 11 a.m., 7 days per week/Sunday through Saturday

Tower Café
Hot and cold beverages, “grab and go” items
(serves Starbucks coffee)
M-F: 6:30 a.m. – 9 p.m.

Rose Café – in Weinburg Building
Hot and cold beverages, “grab and go” items
M-F: 10 a.m. – 1 p.m.

If the unit permits, cards, flowers, balloons, and fruit baskets sent by family and friends will be delivered to a patient's room (please see below for special restrictions). If the hospital receives your mail after you are discharged, we will forward it to you. If flowers are delivered after you leave, the florist will be notified of your discharge so they can be delivered to your home. Fruit baskets must be sent home within 24 hours. Please note the following special restrictions:

  • Oncology Unit: Fresh flowers and fruit baskets may be restricted. Please check at the nurse's station before entering the patient's room with these items. Silk flowers and latex-free (Mylar) balloons are allowed.

  • Intensive Care Unit: Flowers, balloons, or fruit baskets are not allowed.

The Auxiliary Gift Shop is located on the first floor in the tower lobby and offers a variety of items including light snacks, specialty gift items, toiletries, and reading materials. 

The hours are Monday through Friday, 9:30 a.m. to 7:30 p.m., and Saturday and Sunday, noon to 5 p.m. MasterCard and Visa are accepted for your convenience.

For your convenience, we offer free wireless Internet access to our patients and visitors. Patients, family members, visitors, and other guests may bring laptops, tablets, mobile phones, and/or other Wi-Fi enabled devices for use during their stay or visit. Simply select “MedStarGuest” under your     Wi-Fi settings to get started.

Photo of a cell phone charging station at MedStar Franklin Square Medical Center

Cell phone charging stations

We offer free wall-mounted cell phone charging stations as courtesy to the loved ones of our patients while they wait. You can find them in the following areas:

  • Emergency Department waiting rooms

  • IMC waiting room

  • Discharge Hospitality Center

  • Cafeteria

  • Labor and Delivery waiting area

  • Surgical waiting area

Below is a list of area hotels, which are not affiliated with MedStar Franklin Square Medical Center, that have been compiled for your convenience.

Hilton Garden Inn White Marsh
5015 Campbell Blvd.
Baltimore, MD 21236

Hampton Inn
8225 Town Center Drive
Baltimore, MD 21236

Marriott Fairfield Inn & Suites
8477 Cordon Way
Baltimore, MD 21236

LaQuinta Inn and Suites
4 Philadelphia Court
Baltimore, MD 21237

Country Inn & Suites
8825 Yellow Brick Road
Rosedale, MD 21237

Home2 Suites by Hilton
10465 Philadelphia Road
White Marsh, MD 21162

Residence Inn by Marriott White Marsh
4980 Mercantile Rd
Baltimore, MD 21236

The Patient Care Tower was designed to provide a healing environment for patients and visitors. We invite you to visit our three-story atrium, where in addition to easy access to information and admitting, you'll find a relaxing bamboo garden, gentle waterfall, and cozy fireplace. 

Hospital security officers can provide escorts to the parking lot, assist with lost and found items and handle public safety issues. Visit the office on the first floor of the hospital or call 443-777-7242.

As part of our vision to be the trusted leader in caring for people and advancing health, MedStar Franklin Square Medical Center is a tobacco-free campus. Smoking and the use of any tobacco products in or around our hospital campus is prohibited. We appreciate your consideration and cooperation.

Communication is an essential part of providing quality patient care and positive outcomes. Patients have the right to be communicated with in a manner that is concise, clear, and comprehensible, no matter what their circumstances. To ensure effective communication for all of our patients, we offer the following services:

  • For the Hearing Impaired: A teletypewriter (TTY) machine is available for patients with hearing impairments. If you did not request a machine upon admission, ask your nurse to make arrangements for one to be brought to you. Amplified telephones, interpreters, and other special arrangements for the hearing impaired are also available upon request.

  • For the Sight Impaired: Reading and writing assistance is provided as needed.

  • For Non-English Speakers: A language telephone line is available at no charge. Please ask your nurse to make arrangements.