Patient & Visitor Information | MedStar Franklin Square Medical Center | MedStar Health

Patient information

While you are here in the hospital, we want your stay to be as safe, pleasant, and comfortable as possible.

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Welcome to MedStar Franklin Square Medical Center

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Visitor policy effective Nov. 1, 2022:

  • General Inpatient and ICU Visitation

    • 10 a.m. to 9 p.m.
    • Exceptions for visitors outside this timeframe are authorized by the nurse supervisor or the care team.
    • Two visitors allowed per patient.
    • Children 12 and under must be accompanied by an adult.
  • ED Visitation

    • 24 hours
    • One visitor is allowed per patient.
    • Children 12 and under must be accompanied by an adult.
  • COVID-19 and PUI Inpatient Visitation

    • Upon the discretion of the care team and the nurse supervisor, a patient can have two visitors with appropriate PPE donned from 10 a.m. to 9 p.m.

Visitor Guidelines

Welcome to MedStar Franklin Square Medical Center. In recognition of the important role family members and close friends can play in the healing and recovery process of our patients.

While we want you to enjoy your visit, our patients are our top priority at all times. They have entrusted us with their care, and we want to ensure that they receive the highest quality care and the best possible patient experience. As a guest in our hospital, here is what you can do to help support our commitment to the privacy, safety, and comfort of our patients:

  1. Sign in. When you arrive at the hospital, please stop by the reception desk to sign in and get an official guest pass.

  2. Respect privacy. All patients have the right to choose not to be listed in the patient directory (which contains the names and units of patients admitted to the hospital) or to receive open visitation while here. In this event, our receptionist cannot confirm or deny the patient’s presence in the hospital to any visitors or callers. If you encounter this situation, we ask that you respect the expressed wishes of the patient.

  3. Observe infection control measures. Isolation precautions are used to protect our patients when necessary. If you see an isolation sign outside the patient room, you may be required to wear isolation protective wear such as isolation gowns, gloves, and masks. This is for your safety and the safety of the patient. In all cases, even if isolation precautions are not in place, please clean your hands upon entering and before leaving the patient room. Please do not visit the hospital if you are sick or have flu-like symptoms.

  4. Do not interfere with patient care. At times, you may be asked to step out of the patient’s room so that certain procedures can be performed while maintaining a patient’s privacy. During this time, we invite you to visit the waiting area outside of each unit.

  5. Do not use private patient bathrooms. Our patient rooms have either a full bathroom or, in the ICU, a curtained toilet/sink. These facilities are for the use of our patients only. To maintain your privacy, we ask all visitors to use the public restrooms located outside each unit.

  6. Talk quietly in patient care areas. Remember our patients need their rest.

  7. Dress appropriately. Shirts must be worn at all times. Bare feet are not permitted.

  8. Abide by our “No Smoking” policy. As a tobacco-free campus, smoking is not permitted by anyone anywhere on the entire MedStar Franklin Square campus. Alcoholic beverages or illegal substances are also not permitted.

  9. Supervise children. For their safety, and the safety of others, we do not recommend children visit the hospital. If you must bring them with you, please supervise all children and do not let small children crawl on the floors.

  1. Follow food restrictions. For multiple reasons, including infection prevention, we ask that visitors refrain from eating in patient rooms. There are several visitor lounges throughout the hospital that have been designed with your comfort in mind.  Some patients are on a special diet prescribed to aid healing. Please check with a nurse before bringing in food or beverages for a patient.

Thank you for your cooperation. We hope that you have a pleasant visit. If you have any questions, please do not hesitate to ask any member of the healthcare team.


Patient information

View of the MedStar Franklin Square Medical Center lobby from the second floor of the Patient Care Tower.

Information about a patient's stay and condition is confidential. We list in the patient directory only those patients who wish to be included. Only designated family members may speak to a member of the patient's healthcare team for information regarding a patient's condition and care. Learn more about information specific to patients.

An ATM machine is located on the first floor of the main hospital near Security.

Center Square Café
Full selection of hot and cold foods
Sunday through Saturday
6:30 a.m. to 10 a.m.
11 a.m. to 6:30 p.m.
The Center Square Café will be closed from 10 a.m. to 11 a.m., 7 days per week/Sunday through Saturday

Tower Café
Hot and cold beverages, “grab and go” items
(serves Starbucks coffee)
M-F: 7:30 a.m. – 11 p.m.

Rose Café – in Cancer Building
Hot and cold beverages, “grab and go” items
Hot entrée and side available for lunch
M-F: 8 a.m. to 10 a.m., 11 a.m. – 2:30 p.m.

If the unit permits, cards, flowers, balloons, and fruit baskets sent by family and friends will be delivered to a patient's room (please see below for special restrictions). If the hospital receives your mail after you are discharged, we will forward it to you. If flowers are delivered after you leave, the florist will be notified of your discharge so they can be delivered to your home. Fruit baskets must be sent home within 24 hours. Please note the following special restrictions:

  • Oncology Unit: Fresh flowers and fruit baskets may be restricted. Please check at the nurse's station before entering the patient's room with these items. Silk flowers and latex-free (Mylar) balloons are allowed.

  • Intensive Care Unit: Flowers, balloons, or fruit baskets are not allowed.

The Auxiliary Gift Shop is located on the first floor in the tower lobby and offers a variety of items including light snacks, specialty gift items, toiletries, and reading materials. 

The hours are Monday through Friday, 9:30 a.m. to 7:30 p.m., and Saturday and Sunday, noon to 5 p.m. MasterCard and Visa are accepted for your convenience.

For your convenience, we offer free wireless Internet access to our patients and visitors. Patients, family members, visitors, and other guests may bring laptops, tablets, mobile phones, and/or other Wi-Fi enabled devices for use during their stay or visit. Simply select “MedStarGuest” under your     Wi-Fi settings to get started.

Photo of a cell phone charging station at MedStar Franklin Square Medical Center

Cell phone charging stations

We offer free wall-mounted cell phone charging stations as courtesy to the loved ones of our patients while they wait. You can find them in the following areas:

  • Emergency Department waiting rooms

  • IMC waiting room

  • ASC waiting room

  • Cafeteria

  • Labor and Delivery waiting area

  • Surgical waiting area

Below is a list of area hotels, which are not affiliated with MedStar Franklin Square Medical Center, that have been compiled for your convenience.

Hilton Garden Inn White Marsh
5015 Campbell Blvd.
Baltimore, MD 21236

Hampton Inn
8225 Town Center Drive
Baltimore, MD 21236

Marriott Fairfield Inn & Suites
8477 Cordon Way
Baltimore, MD 21236

LaQuinta Inn and Suites
4 Philadelphia Court
Baltimore, MD 21237

Country Inn & Suites
8825 Yellow Brick Road
Rosedale, MD 21237

Home2 Suites by Hilton
10465 Philadelphia Road
White Marsh, MD 21162

Residence Inn by Marriott White Marsh
4980 Mercantile Rd
Baltimore, MD 21236

The Patient Care Tower was designed to provide a healing environment for patients and visitors. We invite you to visit our three-story atrium, where in addition to easy access to information and admitting, you'll find a relaxing bamboo garden, gentle waterfall, and cozy fireplace. Learn more about the Patient Care Tower.

Hospital security officers can provide escorts to the parking lot, assist with lost and found items and handle public safety issues. Visit the office on the first floor of the hospital or call 443-777-7242.

As part of our vision to be the trusted leader in caring for people and advancing health, MedStar Franklin Square Medical Center is a tobacco-free campus. Smoking and the use of any tobacco products in or around our hospital campus is prohibited. We appreciate your consideration and cooperation.

Communication is an essential part of providing quality patient care and positive outcomes. Patients have the right to be communicated with in a manner that is concise, clear, and comprehensible, no matter what their circumstances. To ensure effective communication for all of our patients, we offer the following services:

  • For the Hearing Impaired: A teletypewriter (TTY) machine is available for patients with hearing impairments. If you did not request a machine upon admission, ask your nurse to make arrangements for one to be brought to you. Amplified telephones, interpreters, and other special arrangements for the hearing impaired are also available upon request.

  • For the Sight Impaired: Reading and writing assistance is provided as needed.

  • For Non-English Speakers: A language telephone line is available at no charge. Please ask your nurse to make arrangements.