Contact: MedStar Franklin Square Medical Center

There are several ways to contact MedStar Franklin Square Medical Center depending on your needs.

Mailing Address

MedStar Franklin Square Medical Center
9000 Franklin Square Drive
Baltimore,  MD 21237

Frequently asked questions

  • How do I obtain a copy of my birth certificate?

    You may request a copy of your Maryland birth certificate online. (Please note: MedStar Franklin Square does not keep birth certificates on file.)

  • I have a question about my bill. Who should I contact?

    Please call our billing department at 410-933-2424.

  • How do I find out about the status of my job application?

    MedStar Franklin Square Medical Centers Human Resources Department receives approximately 1,000 applications every week. Please do not expect a phone call after placing an application; even though we wish we could personally touch base with all of our applicants, we do not have the resources to do so. If you were chosen as one of the most qualified candidates, after the review process, you may be one of the select few to partake in the next level of the application process. The application process, from beginning to end, can be a lengthy process and we greatly appreciated your patience.

  • I do not have insurance. How do I apply for medical assistance?

    Please call 443-777-7323.

  • I need a copy of my medical records. Who do I contact?

    You may request a copy of your medical records by mailing (see address below), hand-delivering, or faxing this form to 443-777-7971. (Please note: There is a cost for delivery, unless the records are being sent to a physician or healthcare facility for continuing care purposes. You can also visit your Patient Portal. You must enroll to login to access your Health Records.

    Mailing address for Medical Records is:
    MedStar Franklin Square Medical Center
    Attn: Health Information Management
    2 North, Release of Information
    9000 Franklin Square Drive
    Baltimore, MD 21237

     

    If all you need are your imaging/radiology scans, please visit Radiology/Imaging between 8 a.m. and 3 p.m. Monday through Friday. Bring your photo ID and you will be asked to fill out a request form. The wait time will depend on the number of images being requested.

     

    Radiology/imaging can be accessed via Entrance 1.


Questions about medical concerns must be answered by your physician. If you do not have a physician, please call 443-777-7900 or search for a doctor online. MedStar Franklin Square staff will not respond to specific medical inquiries regarding a patient's condition or disease.