Additional Services | MedStar Franklin Square Medical Center | MedStar Health
Entrance to MedStar Franklin Square Hospital building

Help with every step

Whether you are a patient or a visitor, we are committed to making your time with us as pleasant and comfortable as possible.

Patient navigators

Like a compass providing direction, patient navigators are a multidisciplinary group of individuals who act as educators, advocates, care coordinators, and community ambassadors. Our patient navigators can help you with tasks such as:

  • Finding a physician or a specialist

  • Translating a care plan provided by your doctor

  • Making appointments

  • Getting support during a difficult time

  • Neila Managuio
    Nelia Managuio

    Nelia Managuio
    Emergency medicine

  • Michele Dona
    Michele Dona, RN

    Lung Nurse Navigator

Pastoral care

A look inside the chapel.

The interior of the chapel at MedStar Franklin Square Medical Center is a quiet place for spiritual retreat.


The Department of Pastoral Care provides religious and spiritual support for patients and families. Your own clergyperson is an important member of the healthcare team and is welcome to visit you at any time.

The Pastoral Care Office is open Monday through Friday, from 8:30 a.m. to 4:30 p.m. The office is located next to Human Resources. Let your nurse know if you would like a chaplain to visit or call 443-777-7827.

Support resources

Trees line the brick path in MedStar Franklin Square Medical Center's meditation garden

Enjoy the following during your stay/visit with us

  • Relaxation/meditation TV channel: Channel 15 

  • Chapel and meditation garden: The chapel is open 24 hours and welcomes people of any faith or no faith. The chapel is located on the first floor off the Patient Tower lobby. 

  • Roman Catholic Eucharistic Ministry: Mass is celebrated at 11:30 a.m. in the chapel every Wednesday and is televised live on Pastoral Care Channel 15. Eucharistic ministers carry Holy Communion to Catholic patients seven days a week. Please let your nurse know if you would like Communion.

Patient and Family Advisory Council for Quality and Safety

MedStar Franklin Square Medical Center is currently recruiting new members to serve on the Patient & Family Advisory Council for Quality and Safety (PFACQS). Join together with others from your community who believe in the mission of MedStar Franklin Square, and who want to be part of the hospital’s growth, as a way of giving back.

What is the Patient & Family Advisory Council for Quality and Safety (PFACQS)?
The Patient & Family Advisory Council for Quality and Safety (PFACQS) is a collaborative effort between MedStar Franklin Square Medical Center and members of the community. It brings hospital and community representatives together for discussion about programs and services that are in currently in place, new, evolving, or planned for the future, and provides guidance to hospital leaders as they make decisions to improve patient care, experience, and satisfaction.

Who serves on the Council?
The Council is comprised of physicians, associates, and volunteers from MedStar Franklin Square, as well as patients and family members who are interested in advocating for quality patient care, safety, and the advancement of programs and services based on community need. Members are selected by the MedStar Franklin Square PFACQS leadership team.

How does the Council contribute to the hospital’s mission and goals?
Members of PFACQS engage in open and honest dialogue about hospital programs and services, as well as issues that affect patient safety, quality, communication, and processes for information sharing. Members are encouraged to share ideas, opinions, and views geared toward improving the patient experience. Many have expressed that being part of the Council gives them a voice; an opportunity to share their own personal experiences, as a way of helping the hospital grow and evolve.

How often does the Council meet?
The PFACQS meets monthly at MedStar Franklin Square Medical Center. Meetings are typically scheduled in the early evening hours, and dinner is served.

Join us!

We invite you to complete your application online or download it and mail it to:

MedStar Franklin Square Medical Center
9000 Franklin Square Drive
Baltimore, MD 21237

(443) 777-7739

Learn more at the MedStar Institute for Quality and Safety