Our mission focuses on the Jesuit tradition of cura personalis—care of the whole person.

In the spirit of cura personalis, we are pleased to provide a variety of services to make our patients and visitors feel welcomed and appreciated.

Communication services

Interpreter services for both American Sign Language (ASL) and more than 175 spoken languages are available 24/7 to all patients and families for appointments, procedures, and hospital stays. TThese services are free of charge and can be provided by video, phone, and in person.

How to request services

Sign Language Interpreter services for the Deaf/hard-of-hearing can be requested through asl@gunet.georgetown.edu or by requesting interpreter services when you make an appointment.

When scheduling your hospital appointment or medical procedure, please let us know your preferred language and Language Services will accommodate your need. When calling the hospital or your doctor's office, our staff will connect you with a language interpreter as needed.

Si necesita la asistencia de un intérprete de español, por favor, menciónelo cuando haga una cita.

You may also contact Language Services Monday through Friday from 8 a.m. to 4:30 p.m. at 202-444-8377.

Advanced directives

Every patient has the right to determine how vigorously he/she wants to pursue life-sustaining measures when the end of life is near. The resources below are intended to provide comfort and guidance for these very personal decisions.

Advance Directive Template

The advance directive document provides guidance for power of attorney, living will, and other wishes.

Put It In Writing

Put It In Writing is a Web resource in Spanish and English that provides hospitals and consumers with easy-to-use, helpful information on advance directives.

Aging with Dignity

The Aging with Dignity website offers information needed to discuss issues with your family using clear terms on difficult end-of-life subjects.

Advance Directives and Do Not Resuscitate Orders

These directives and orders provide answers to common questions in both English and Spanish regarding end-of-life issues to help patients decide what they want. They offer a starting point for patients considering end-of-life healthcare. These resources are not comprehensive of every issue facing patients, nor are they intended to provide legal or medical advice. If you have additional questions regarding your end-of-life healthcare preferences and/or appropriate documentation, you should consult with your healthcare provider and/or your personal attorney. MedStar Health does not endorse, nor does it accept responsibility for, the content provided in external links.

Pastoral Care

  • Mission and Pastoral Care provides
    • Religious services and Masses
    • Patient visits by a chaplain within 48 hours of admission
    • Sacramental ministry
    • Spiritual resources for all faith traditions
    • 24 hour on-call coverage
    • Ethical decision-making counseling
    • Televised religious services on Channel 2
    • Clinical Pastoral Education
  • Pastoral Services
    In addition to your physical health, MedStar Georgetown also cares about your spiritual needs. Our chaplains are available 24-hours-a-day to you and your family and can be paged by your nurse.

    The Pastoral Care department is located on the first floor of the Main Hospital building near the chapel. To contact a chaplain, or to arrange for a visit from a representative of your own faith, call 202-444-3030 Your personal clergy can park for free when they visit you. The chapel is open at all times for prayer and reflection.
  • Catholic Health Care in the Jesuit Tradition
    MedStar Georgetown University Hospital belongs to a long and rich Catholic and Jesuit tradition of caring for the sick. Jesuits have always ministered to the sick. Over the years, several thousand Jesuits gave their lives while serving plague victims. To prepare others to serve the sick as well, Jesuits founded their first medical school over 400 years ago.

    Jesuits understand care of the sick as a continuation of the healing ministry of Jesus, who healed the sick and called on his disciples to continue that work as integral to proclaiming the gospel. Jesuits see care of the sick as a vocation, a call to serve. The richness of that call gives work in health care a special dignity and meaning. More than a job, health care is a ministry.

    The Catholic hospital strives to be a sign of God's continued caring and healing presence. As a Catholic hospital, MedStar Georgetown aspires to be a community of service - in Jesuit language, a community of "men and women for others."

    The overriding value for a Catholic, Jesuit hospital is the dignity of the human person - understanding the person as having his or her origin, purpose and destiny in God. MedStar Georgetown is committed to treating patients, family members and employees in accordance with that dignity.

    The Jesuit tradition teaches care for the whole person and a commitment to the psychological, spiritual and social - as well as the physical - well-being of those we serve. Attention to the spiritual gives the Jesuit institution an inter-faith perspective and respect for the varied expressions of the spiritual in people's lives.

    Jesuits also have a 400-year-old intellectual tradition of research and scholarship, and of participation in the dialogue between science and service, and between technology and faith. The quest for excellence flows from Jesuit dedication to working for "the greater glory of God and the welfare of humanity," a sentiment carved on the cornerstone of the Main Hospital building. In that spirit, Jesuits put scientific excellence at the service of people in need.

    Jesuit spirituality holds that God is to be found in the events of our lives, and so in every phase of sickness and health. At MedStar Georgetown, we strive to see in every ailing man, woman and child not only human vulnerability but divine availability. The crucifixes that hang on our walls remind us not just that God suffered in Jesus, but that God in the flesh is to be found wherever any of us is wounded and whenever any of us comes to his or her aid.
  • Clinical Pastoral Education-CPE at MedStar Georgetown University Hospital

    At MedStar Georgetown University Hospital chaplains play an essential role in providing for the spiritual and emotional support of a widely diverse population of patients, families and staff from all religions and cultures. The Department of Mission and Pastoral Care work as an integrated part of interdisciplinary care throughout the hospital. We approach our care in the Jesuit tradition of cura personalis, care of the whole person. Care at MedStar Georgetown University Hospital is also directed by The Ethical and Religious Directives for Catholic Health Care Services. 

    CPE programs include:

    Full-Time Residency Program
    Part-Time Extended Unit Internship
    Full-Time Summer Unit Internship

    Learn more about the clinical pastoral education (CPE) program at MedStar Georgetown. 

  • Contact Us
    To contact a chaplain, or to arrange for a visit from a representative of your own faith, call 202-444-3030

    Hospital Mass and Chapel Schedule

    Mass Schedule
    Daily at 12:05 p.m.
    *Mass is also televised throughout the hospital on Channel 2

    Sacraments
    The sacraments of The Eucharist, Anointing of the Sick and Reconciliation are available daily to Catholic patients in their rooms. If you would like to receive a Sacrament please contact Pastoral Care at 202-444-3030.

    Chapel Worship Services
    Ecumenical service is held every Tuesday at 1 p.m.
    Protestant service with Holy Communion is held every Thursday at 1 p.m.
    Georgetown University Mass Schedule
    We also offer catholic services and mass in several locations on Georgetown University campus.

Ethics consult service

The ethics consult is a free, confidential advisory service designed to assist patients, families, and healthcare professionals in resolving ethical dilemmas.

For instance, questions can arise when a patient has lost the capacity to make decisions, when it is not clear whether the burdens of a treatment are worth the expected benefits, or when values appear to conflict.

Any MedStar Georgetown associate directly involved in a patient's care, a patient, or valid surrogates can request a consult by calling the page operator at MedStar Georgetown at 202-444-PAGE (7243) and requesting the Ethics Consult Service or by calling the consult pager at 202-405-3959. The Ethics Consult Service is on-call 24 hours a day.

Home care

Our Department of Case Management will help arrange for the following services so you can recover comfortably at home:

  • Skilled nursing services:

    • Medication and symptom management

    • Self-care education

    • IV therapy

    • Wound, ostomy, and incontinence care

    • Activities of daily living support

    • After-hours care and support

  • Rehabilitation services:

    • Physical therapy

    • Occupational therapy

    • Speech and language pathology

  • Specialty programs:

    • Fall prevention

    • Mental health

    • Medical social work

    • Remote patient monitoring (telemonitoring)

The services that you are eligible for depend on your insurance benefits and area of residence.

For more information or to speak with a home care liaison nurse, please call MedStar Health Home Care at 202-444-4499.

Health information management

MedStar Georgetown University Hospital
3800 Reservoir Rd., NW
Bles Building
Lower Level, Room 140
Washington, DC 20007

P: 202-444-3184
F: 202-444-6427

Director: Kelly M. Pinto, RHIA, CPC

Hours of Operation:
Open to the general public
Monday through Friday
8 a.m. to 4:30 p.m.

The Health Information Management (HIM) Department permanently retains the following types of hospital medical records:

  • Inpatient hospitalizations

  • Ambulatory Surgery Center (outpatient)

  • Endoscopy and Bronchoscopy Unit (outpatient)

  • Cardiac Catheterization Lab (outpatient)

  • Observation Units (outpatient)

  • Emergency Department (outpatient)

  • Lombardi Cancer Center (outpatient)

All patient healthcare information is confidential. Therefore, medical records cannot be released to any person without the authorization of the patient or the patient's legally authorized representative (unless authorized by law).

Birth certificates: The HIM Department is responsible for the creation of a birth certificate for all live-born infants delivered at or in route to MedStar Georgetown University Hospital. Birth certificates are submitted within 5 days of birth to the District of Columbia Vital Records Department, which is solely responsible for distributing copies to qualified individuals.

How to request medical records

Requests for the release of medical records must be submitted in writing using the Medical Records Release form. The form must be dated and signed by the patient or the patient's legally authorized representative (unless authorized by law).

In the case of a minor, the parent or guardian must sign the authorization. Medical records are mailed or can be electronically released.

 

Download a Medical Records Release form:

Where to send requests

For medical records from inpatient, ambulatory surgery, and emergency room visits, send the Medical Records Release form to:

MedStar Georgetown University Hospital
3800 Reservoir Road, NW
Bles Building
Lower Level, Room 140
Washington, DC 20007
Attention: Medical Correspondence

P 202-444-3392
F 202-444-8494 (For Stat faxes only)

MedStar Georgetown has contracted with CIOX to process medical records requests.

Records are mailed upon receipt of payment, if applicable. Patients should allow 10 business days to process the request. All records are mailed via U.S. Mail to the address specified on the request or can be electronically released. For electronic delivery an email address on the request is required.

Requests through myMedStar.org

You may also request your inpatient hospital medical records through our myMedStar.org patient portal.

Current patients

Securely email your MedStar Health physician, request prescription renewals, appointments, hospital medical records, and referrals.

Login to myMedStar.org

New patients

Register to get started with myMedStar.org.

For other types of medical records

Digital Film Library:: Your imaging reports can be located on the patient portal. If you would like to request an electronic copy of your images, please email MGUHRadiologyFilmLibrary@gunet.georgetown.edu or call 202-444-3425.

Patio garden donor and brick information form

MedStar Georgetown University Hospital is excited to bring you a unique way to make a meaningful impact in the lives of patients who need our care.


With a gift of $250, a brick will be engraved with your special message and your brick will be installed at the main entrance of the hospital—a place of respite for many patients, families, volunteers and associates who come to our hospital every day. View the brick layout of the area.

This special gift will ensure that MedStar Georgetown is able to provide the very best care in keeping with the mission of cura personalis—caring for the entire person. Your gift will not only help to beautify our campus for all to enjoy, but will also support the best of MedStar Georgetown—innovative research, compassionate care, outstanding technology; all of which will help to impact every patient who comes to us for their health care needs.

Ways to Support the Patio Garden Campaign

Download the printable Patio Campaign Gift Form and submit your completed form via:

  • Email to: ashley.k.lichty@medstar.net <Mailto: ashley.k.lichty@medstar.net>

  • Mail to: MedStar Georgetown University Hospital, Office of Philanthropy, Attn: Ashley Lichty
    3800 Reservoir Road, NW, Washington, DC 20007

  • Phone at: 202-444-0721

  • OR Complete the online form below

MedStar Associates: click here to download the Payroll Deduction Gift Form to purchase your brick and submit it through one of the above.

For questions, please contact Ashley Lichty at 202-444-0721 or via email at ashley.k.lichty@medstar.net

Step 1: Donor and Brick Information Online Form

To impact MedStar Georgetown University Hospital patients, now and in the future, with the purchase of a brick in the patio, please begin step 1 by completing the form below.

Engraving limitations:

  • 4x8" brick - 3 lines of engraving per brick, 14 characters per line including punctuation and spaces.

  • 12x12" brick - 5 lines of engraving per brick 13 characters per line including punctuation and spaces.

* Please note all engraving is subject to review.

Patient and Family Advisory Council for Quality and Safety

The MedStar Georgetown University Hospital Patient and Family Advisory Council for Quality and Safety (PFACQS) is a diverse mix of patients, family members, community leaders, and healthcare professionals from MedStar Health who focus on ways to improve care delivery at MedStar Georgetown.

Our goal is to create a council that embodies open communication about what works well for you and what could work better. We encourage you to consider submitting an application to help us do our best to meet your needs and the needs of other members of our community.

Submit an application online

Online application

Download and print an application to mail

Community members application   

MedStar Health associates application

  

Mail printed applications to:

MedStar Georgetown University Hospital

Center for Patient Safety

Attn: PFACQS

3800 Reservoir Rd. NW

Washington, DC 20007

 

Learn more at the MedStar Institute for Quality and Safety.