Home Health Care | Assistance and Services | MedStar Health

A full range of home care services

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2023 Best of Home Care - Leader In Training award badgeMedStar Health Home Care provides individualized, physician-prescribed, medical treatment, and services to adult patients who require healthcare services at home. We serve patients who are recovering from an illness, injury, or surgery as well as those who are living with a disability or complex medical condition. As part of MedStar Health, we are the largest provider of home care services across Maryland, Washington, D.C., and northern Virginia. 

Read an overview of home care services

Meet the executive leadership

Learn more about the home care team


  • Treatment plans

    Homecare clinical experts create personalized treatment plans to help each patient meet their goals for healing, recovery, safety, and independence at home. Over the course of homecare treatment, patients and their loved ones learn how to prevent and control negative symptoms, regain strength and ability, and safely care for themselves.

  • Homecare team members

    The homecare team includes nurses, physical and occupational therapists, speech and language pathologists, medical social workers, and home health aides who are dedicated to meeting patient needs 24/7/365. Learn more about the Home Care executive leadership team here.

  • Recognition

    Recognized as a HomeCare Elite agency for 10 consecutive years, ranked in the top 25% of agencies in the nation. (Program on hold for 2020)
  • Patients

    22,000+ per year

    2,400 average daily patient census

  • Miles traveled per year

    2,000,000

Refer a patient

MedStar Health Home Care aims to help physicians and other healthcare providers connect their patients with the home healthcare service they need to heal and live safely at home.

Go to the Refer a Patient page for more information about submitting referrals, including:


  • Instructions for MedStar Health hospital providers

    MedStar Health hospital-based providers can refer patients to home healthcare services directly through the MedConnect electronic medical record. Use this MedConnect Job Aid for instructions on completing a clinical visit note and home health orders. 

  • Instructions for MedStar Health ambulatory providers

    MedStar Health providers located in an ambulatory setting can use the Clinical Note and Home Health Order via MedConnect to refer patients to home health care services. Follow these instructions for completing a clinical visit note and home health orders.

  • Instructions for providers outside of the MedStar Health network
    Providers from outside of MedStar Health have several options to refer their patients for home health care services, including:
    • Download Patient Referral Form: This downloadable form includes MedStar Health Home Care’s face-to-face and home health orders. After completing this form with the required referral information (outlined below), fax to: 888-862-6082.

    • NOTE: Please call 800-862-2166 to verify all faxed documents were received.

    • Participating providers can submit referrals electronically through Navihealth, Allscripts, Epic, and Aidin.

Specialties and programs in home care

  • Activities of Daily Living Support

    Activities of daily living (ADLs) include the tasks we do each day to take care of ourselves, like personal hygiene or preparing meals. MedStar Health Home Care offers certified home health aides (HHA) who assist patients with daily living activities while they are under the care of the home healthcare team.

    To learn more, click here.

  • Disease Management

    MedStar Health Home Care helps patients manage chronic conditions safely at home. The skilled homecare team teaches patients and their loved ones how to effectively manage and prevent negative symptoms from getting worse. Clinical experts specialize in helping patients who suffer from chronic conditions like diabetes, COPD, heart failure, hypertension, and non-healing wounds. They also educate patients on how to take medications appropriately, how to monitor symptoms, and know when to call the homecare team or doctor.

  • Fall Prevention

    Among older adults, falls are the leading cause of deaths due to injury. They are also the most common cause of non-fatal injuries and trauma-related hospital admissions. During the first visit to a patient’s home, a homecare team member will conduct a home safety assessment. This assessment includes an evaluation of safety hazards and the patient’s risk of falling. The homecare team will make recommendations to patients and their loved ones about changes that should be made in the home to prevent falls and improve safety.

  • In-Home Intravenous (IV) Therapy

    Patients who need intravenous (IV) drug and nutritional therapy (tube feeding) can live safely at home with support from MedStar Health Home Care nurses. Homecare nurses are highly skilled and experienced in the administration of home infusion, including the insertion and management of IV lines, as well as lab support services. Nurses teach patients and their caregivers how to manage their IV medications, prevent infection, operate infusion pumps, and identify when it’s necessary to call the nurse or doctor for support.

  • Medical Social Work

    In home healthcare, medical social workers assess the patients’ psychological state and their ability to function in their current social environment. The medical social worker helps connect patients and families to necessary resources and supports in the community, which expands and strengthens the patients’ network of social supports. Medical social workers also work closely with other homecare team members to ensure each individual’s plan for home care will help lead them to greater health and independence.

  • Medication Management

    Keeping track of medications and taking them according to doctor’s orders can be a challenge for many patients and their loved ones. These challenges often cause patients to end up back in the hospital. Homecare team members work closely with patients to review medications during home visits. They teach patients about side effects, help them identify their pill bottles, educate on the purpose of each medicine, and help them keep pills and doses organized.

  • Occupational Therapy

    Occupational therapy helps individuals who have physical, developmental, social, or emotional limitations that prevent them from performing the general activities of daily living. MedStar Health Home Care occupational therapists teach patients how to use special techniques and equipment to improve function in basic household tasks, such as eating, bathing, and dressing. The goal of this therapy is to provide patients with the skills to become as independent as possible.

  • Pain Management

    Many homecare patients require pain management for a chronic condition, recent injury, or surgery. Homecare team members work closely with the patient’s physician or medical provider to identify pain management strategies like therapy, home health aide support, medication management, and alternative treatment plans. Pain management is an integral part of the plan of care to improve patients’ overall health and quality of life.

  • Palliative Care

    Palliative care can provide relief for patients who suffer from serious, long-term, critical illnesses to improve their quality of life. The home healthcare team helps patients manage difficult and ongoing symptoms through support and treatment that focuses on the relief of symptoms, pain, and stress.

  • Physical Therapy

    In-home physical therapy helps patients increase their strength, improve their ability to move around, increase their range of motion, and regain independence to live safely at home. Physical therapists work with patients to build individualized exercise plans to improve balance, prevent falls in the home, and increase their endurance to move around with greater ease. If a patient needs adaptive or assistive equipment in the home, the physical therapist will help the patient obtain the equipment and teach the patient how to safely use it. They can also assess pain and help patients to better manage it.

  • Speech Therapy

    MedStar Health Home Care provides patients access to certified speech-language pathologists (also known as speech therapists) who are trained in the diagnosis and treatment of conditions that inhibit a patient’s ability to talk, communicate, and swallow safely. These experts help patients develop unique approaches to restore their speaking and communication abilities and overcome challenges caused by accidents, injuries, stroke, or other conditions. They also help patients find ways to compensate for impaired understanding and expression of language.

  • Wound, Ostomy, and Continence Care

    MedStar Health Home Care recognizes that many of patients need specialized nursing care, including treatment for wounds. To meet patients’ needs, there is a specialized team of nurses who have advanced training in wound, ostomy, and continence care.

    Wound care: A wound care nurse works with a patient's homecare team to monitor a variety of wounds and the healing process. The type of bandaging and treatment method may change if the wound care nurse does not see progress.

    Ostomy care: An ostomy refers to the surgically created opening in the body for the elimination of urine or stool. A stoma is the actual end of the ureter or small or large bowel that can be seen protruding through the abdominal wall. Ostomy care includes teaching a patient or caregiver how to empty the pouch, clean the area, care for the skin around the stoma, and replace the pouch.

    Continence care is about helping people empty their bladder and bowels. This may include proper maintenance of a urinary catheter and, if necessary, coaching a patient to take control of bowel or bladder incontinence by preventing accidents before they occur.

Service area

MedStar Home Care Service Area Map

Map showing areas that MedStar Health Home Care provides services in.

Contact information

Central Maryland Agency
5233 King Ave, Suite 200
Rosedale, MD 21237

888-862-6082

Hours of operation : 8 a.m. to 4:30 p.m., Monday-Friday
Suburban Maryland Agency
6525 Belcrest Road, 7th floor
Hyattsville, MD 20782


888-786-3759

Hours of operation: 8 a.m. to 4:30 p.m., Monday-Friday
District of Columbia Agency
4201 Connecticut Avenue, NW, Suite 200
Washington, DC, 20008


202-538-8634

Hours of operation: 8 a.m. to 4:30 p.m., Monday-Friday
Northern Virginia Agency
4040 N Fairfax Dr., Suite 625
Arlington, Virginia 22203


703-748-1542

Hours of operation: 8 a.m. to 4:30 p.m., Monday-Friday

 

Patient stories

MedStar Health Home Care

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  • Providing the best care, knowledge, and resources to help patients focus on recovery

    I want to acknowledge Janelle Salo, registered nurse at MedStar Health Home Care, for the great job she is doing. If it had not been for her attentiveness and caring heart, I would still be trying to figure out how to get my medication or solutions to my medical problem. Janelle was able to keep my anxiety level down when I was overwhelmed by the details surrounding my recovery. She helped me tremendously. Good people need to be acknowledged. Please show her gratitude for the good work she does. 

    Sincerely,
    Grateful patient 

  • Making recovery a fun, positive experience in the comfort of home

    I want to acknowledge Jasonric Villanueva, physical therapist at MedStar Health Home Care, for doing a great job helping me recover from my knee replacement. I’ve worked at MedStar Health Home Care for many years, and I know the great work our clinicians do, but personally, this was my first time receiving home care services from MedStar Health. I immediately knew I was in great hands because of Jasonric’s professionalism, patience, humor, and knowledge. He made recovery a fun, positive experience and was truly invested, going above and beyond to make sure I was setup for success.

    Sincerely,
    Joyce White
    Senior Payroll Specialist
    MedStar Health Home Care

  • Changing lives of patients and caregivers with high-quality care

    When a patient with a neurological disorder and vision loss was admitted to MedStar Health Home Care, Ronald Yerman, physical therapist, joined the care team and taught the patient’s daughter how to assist with transfers, improve quality of gait, and initiate the protective response during standing balance activities. The patient proudly stated that Ronald is wonderful and that they would not have been able to make it without him. The daughter reported that Ronald’s physical therapy visits have improved the patient’s ability to transfer from the bed to wheelchair and it is easier on the daughter as the caregiver to assist her mother now.

    Sincerely,
    Erica Delaney
    Director of Operations
    MedStar Health Home Care

Frequently asked questions

  • What is home healthcare?

    Home healthcare is medical care and treatment delivered in a patient's home. It's prescribed by a doctor for one of the following reasons:

    • An individual was recently discharged from a hospital or long-term care facility, such as a nursing home or rehabilitation center and leaving the home for medical care presents a hardship for the patient.

    • A doctor determines that an individual with an injury, illness, or chronic condition needs skilled medical care at home. This care can only be provided by an RN, LPN, physical therapist, occupational therapist, or speech therapist.

    Home healthcare helps patients heal, regain a level of independence, manage symptoms and chronic conditions, build strength, and improve their quality of life. For those with long-term health problems, the goal is to maintain the highest level of ability and learn to live with an illness or disability.

    Home healthcare services may include skilled nursing, therapy, and assistance with the activities of daily living. The service must be ordered by the patient's doctor in order for it to be covered by insurance. The doctor provides specific orders about the care and treatment to be provided.

  • How do I qualify to receive homecare services?

    To receive medical care at home, your doctor must write an order for home care. You must be considered in need of skilled services that can be performed by either a nurse or a therapist on an intermittent basis. You must be experiencing difficulty leaving your home due to physical or mental limitations, thus needing care to come to you.

  • If my doctor recommends and writes an order for home care, will I receive the services?

    In most cases, you will receive homecare services. However, there are circumstances when homecare services are difficult to arrange due to:

    • Services required are more significant than what the company can provide.

    • Coverage limitations set by your insurance company.

    • Geographic area where you wish to receive services.

    If homecare services cannot be arranged, your doctor will make alternative arrangements. Some of these alternatives may include:

    • Outpatient rehabilitation center

    • Rehabilitation hospital

    • Rehabilitation center or skilled nursing facility

  • Does my insurance cover home care?

    Most insurance companies cover the cost of skilled care at home. However, your insurance benefits may vary based on the policy you hold. In some cases, you may have a co-pay. Your discharge planner and homecare consultant will help you to get this information.

    See insurance list

  • How is my care coordinated when I am discharged from a hospital?

    A hospital discharge planner will work with a homecare consultant to make arrangements for your home care. Once you select a homecare company, the homecare consultant will contact that company. To determine if they can provide care to you, the consultant will ask:

    • Does this company serve the geographic area where you want to receive care?

    • Can they provide care within the timeframe suggested by your doctor?

    • Do they accept your insurance?

  • When will homecare services begin?

    A homecare team member will contact you within the first 48 hours after you leave a hospital or facility to schedule the first home visit. Sometimes, insurance authorization or delayed orders from the doctor can delay the start of your homecare services. In most cases, the first visit will occur within two days of discharge or two days from the time that the doctor’s homecare order was received.

  • What can I expect during the first visit to my home?

    During your first visit, the nurse or therapist will share a lot of information with you. They will also make sure the information we have about you is correct. The first visit may take up to 2 hours.

    The homecare nurse or therapist will talk about:

    • Your discharge paperwork and/or doctor’s orders.

    • Your role as a patient/caregiver, including payment responsibilities.

    • Your “Plan of Care”, including the services you will receive and how often team members will visit.

    • Your personal goal for homecare treatment.

    • Your medicines, including side effects and how and when to take them.

    • Your risk for falling.

    • How to contact the office with question or concerns.

  • What can I expect during a regular visit?

    The average visit lasts less than 30-45 minutes. You can expect things like:

    • Checking your blood pressure, temperature, heart rate and breathing.

    • Making sure you understand the purpose of your medicines. We will teach you about the side effects and how and when to take your medicines on a schedule.

    • Teaching you or your caregiver to care for a wound or IV.

    • Creating an exercise plan to build your strength and improve balance/walking.

    • Teaching you how to control the symptoms of your ailments.

  • How often will they visit me?

    Your specific needs and your insurance coverage will help to determine how often homecare team members visit you. The number of visits scheduled depends on your specific needs. Homecare professionals visit patients an average of two to three times a week. Visits will happen less often as you improve.

  • When will they call me to schedule a visit?

    A homecare team member will try to call you on the evening before to schedule a visit for the next day. However, sometimes they may not be able to call until the morning of the visit. We are sorry when we cannot offer more notice. We get new patients added to the schedule every day and priorities sometimes change throughout the day. This causes our homecare team members’ schedules to shift. They will always try to give you an estimated time when they will arrive. Please answer your phone or return our calls promptly. If we cannot reach you by phone, we cannot visit.

  • Will I have the same nurse and/or therapist all the time?

    At MedStar Health Home Care, we understand the importance of building trust with your homecare team. That is why we try our best to schedule the same clinical professionals to visit your home every time. Changes in time of day, day of week, and after-hours may impact our ability to schedule the same nurse or therapist.

  • Can I request a specific nurse or therapist?

    We will do our best to give you the nurse, therapist, or aide that you request. There may be times when we will not be able to meet requests for specific people. This is often due to an employee's work hours, vacations or a shortage of team members. We also understand that some patients prefer a male or female homecare provider. Please let us know if you have a preference.

  • How does my doctor know about my care at home?

    The doctor provides MedStar Health Home Care with orders that describe your care needs. We communicate with your doctor regularly and notify him/her if there are any changes in your condition. The homecare professionals will communicate regularly with you, your doctor and with each other to ensure your needs are met.

  • How do I get a copy of my home care records?

    Please visit the MedStar Health Home Care Records Release page for the authorization form and instructions.

  • Who do I contact if I have questions?

    If you are being discharged from a hospital, skilled nursing, or rehabilitation facility, a discharge planner from the facility will contact you about your care after discharge. If you have further questions regarding the coordination of homecare services, please discuss them with your discharge planner or homecare consultant.

  • Are homecare services available for patients who cannot pay?

    MedStar Health Home Care is committed to ensuring that uninsured and underinsured patients who lack financial resources have access to necessary services in the home. In meeting our commitment, MedStar Health Home Care will work with uninsured and underinsured patients who do not qualify for state or federal support by providing charity care or financial assistance on a sliding scale according to applicable guidelines based on family size, income, and financial resources. Payment plans may be established for patients who are not eligible for free care or reduced cost care. To determine eligibility or discuss further details, please call MedStar Health Home Care Patient Financial Services at
    301-931-6125 or toll free at 877-931-3100 ext. 6125. 

    If you believe that you have been denied services or consideration for treatment without charge or at a reduced charge without a good reason, please contact the MedStar Health Home Care business office and call the State Health Planning and Development Agency (SHPDA) through the Citywide Call Center at 202-727-1000. If you want to file a complaint, forms are available from the SHPDA.

MedStar Health Home Care

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Notice of nondiscrimination 

  • Click here to read the MedStar Health Home Care Notice of Nondiscrimination.

    MedStar Health Home Care complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. MedStar Health Home Care does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

    MedStar Health Home Care provides free:

    • Aids and services to people with disabilities to communicate effectively with us, such as:
      • TTY Relay Services
        • Maryland: 800-735-2258
        • Virginia: 866-246-9300
        • Washington, D.C.: 800-643-3768
      • Written information in other formats (large print, audio, accessible electronic formats, other formats)
    • Language services to people whose primary language is not English, such as:
      • Qualified interpreters
      • Information written in other languages

      To access these services, call Language Line Solutions at 800-752-6096.


    If you believe that MedStar Health Home Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

    Tammy Megonigal-Rossbach, PT, MPT, CCI
    Assistant Vice President, Compliance/Regulatory
    MedStar Health Home Care
    5233 King Avenue, Suite 200
    Rosedale, MD 21237
    Phone: 301-957-5013
    tammy.m.rossbach@medstar.net

    You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Tammy Rossbach, assistant vice president, compliance/regulatory, is available to help you.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
    800-368-1019
    800-537-7697 (TDD)

    Complaint forms are available at HHS.gov/OCR/Office/File/Index.html.

    View and download the Notice of Nondiscrimination for your area below:

Patient feedback form

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