MedStar Health: Medical Center at Mitchellville

12158 Central Ave.
Mitchellville, MD 20721

Welcome to the one source for your healthcare needs

MedStar Health, the largest healthcare system in the Maryland and Washington, D.C. region, provides high-quality health care services to meet your entire family’s needs―close to you in Mitchellville.

We offer primary care and family medicine for people of all ages, and we have expertise in women’s health services, including women’s wellness, pelvic floor disorders, childbirth and high-risk pregnancies. Ultrasound services, genetic testing and consultation are also available.  And with on site radiology and laboratory services, you can get x-rays and blood work right in our office.

Renowned physicians from MedStar Georgetown University Hospital and MedStar Washington Hospital Center bring high quality specialty care, including breast surgery, cardiology, colorectal surgery, dermatology, endocrinology, endocrine surgery, plastic surgery, radiation oncology, sports medicine, urogynecology, urology, and more.

MedStar Health Physical Therapy provides a full complement of services to evaluate and treat individuals with injuries, restoring function and safely returning patients to work, recreation, and other quality-of-life activities. Rehabilitative services include physical, speech, and occupational therapies, as well as psychological services.

Convenient location, patient-centered environment

We are located in Mitchellville Plaza which allows for easy access from both Washington, D.C. and from the beltway. Our recently updated office is modern, patient-friendly, and designed with your comfort in mind. We offer free Wi-Fi for patients and their families and a kid's area is available in the spacious and bright waiting area.

Connected

As part of the MedStar Health system of care, the center is connected to MedStar’s electronic health record (EHR), which means doctors can access a patient’s current health information from any other hospital or physician office that is on the MedStar EHR. Free Wi-Fi is available. Please see the front desk to get the code.

Referral coordinator

We know that health care can be confusing, which is why we have a dedicated staff member who is always ready to assist you with scheduling necessary follow-up appointments and testing. We will help you find the provider that best meets your needs.

Visiting us

Hours of operation:

Monday to Friday:
8:30 a.m. to 4 p.m.

Planning your visit

  • Your first visit

    MedStar Health at Mitchellville is located in the Mitchellville Plaza at 12158 Central Avenue, Mitchellville, MD 20721.

    There is free parking in the shopping center.

  • Additional information

    Enter the office through the double glass doors. If you are seeing a physician for primary care or specialty services, go to the desk in front of you to register. If you have an appointment with MedStar NRH Rehabilitation Network, please check-in at the desk to the left.

    Please bring your photo ID, insurance card(s), doctor’s order (if applicable), referral (if applicable), and your list of current medications (or pill bottles).

    For the comfort of those around you, we ask that you do not drink or eat in the waiting room.

    After your visit, should you need additional testing or specialist appointments, please see our referral coordinator prior to leaving. The referral coordinator office is located in the main lobby, next to the main entrance.

Insurance

MedStar Health participates with most major health insurance plans. Please contact your insurance company to make sure your plan is covered.

Additional information

  • Phone Calls

    Every phone call is important to us and we will attempt to answer your calls and return your phone messages as promptly as possible. We appreciate your patience should you have to wait on hold or leave a voice mail message. Our phone lines are busiest in the early morning hours, especially on Monday mornings. If you do not need to contact the office immediately, we recommend calling the office at a later time during the day. Phone messages will be returned on the same business day as soon as the physician is available. Please leave a phone number where you know we will be able to reach you. If you call for an urgent matter, we will make every effort to respond immediately. All messages are reviewed by the physician; however, your call may be returned by a medical assistant or staff member.

    Please be aware that our providers will not leave their scheduled patients to return routine phone calls; these are generally answered after patient care sessions are finished.

  • Appointments

    • When scheduling an appointment, please advise the receptionist of the exact reason for the visit and if you have seen the doctor previously.

    • If you are seeing the doctor for a pre-operation physical exam, please have your paperwork (indicating tests needed) with you from the requesting physician.

    • Routine physical exams are booked 4 to 6 weeks in advance.

    • If you need to cancel your appointment, please call to advise us at least 24 hours in advance.

    • Please arrive 10 to 15 minutes before your scheduled appointment so that we can review, update or complete your demographic information. Please notify us immediately of any changes in your name, address, phone number or insurance.

    • Bring your current insurance card with you for each appointment. If your insurance coverage is through a family member, please have that person’s information as well. If we do not have your current information, you will be responsible for payment. New patients will also be asked for a photo ID (driver’s license).

    • Familiarize yourself with your insurance guidelines regarding copays, deductibles, payment of annual physicals, referrals to specialists and ER visits.

    • Copays, insurance cards, and referrals are expected at time of service.

    • Please bring your medicine bottle(s) or a complete list of your medications with you to each appointment.

    • Please be on time for your appointments. If you arrive more than 15 minutes late for your scheduled appointment, you may be asked to reschedule your appointment or given the option to wait until scheduled patients have been seen.

    • If calling for an urgent or same-day appointment, you may not be able to see your regular provider. We will let you know the name of the provider you will be seeing when you make your appointment

  • Before and After Hours

    If you are experiencing a life-threatening medical emergency, call 911.

    If you need urgent, but not emergency, assistance during non-business hours, please call the office. A doctor is on call 24 hours a day after hours only for urgent matters. Our answering service is available before and after business hours. The physician on call will be contacted for urgent matters.

  • Referrals

    When your provider suggests a specialist evaluation or diagnostic testing that requires a referral, set up your appointment and call our referral line (option 1) to leave a message.

    When leaving a message for a referral, please include the following information: Your name, phone number, your doctor's name, the name of the doctor or test requested, the date of the appointment or test for which you need the referral, your insurance information, and if you prefer to have it mailed to you or if you will pick it up. Please allow 5-7 business days to process the referral.

    Some referrals require insurance pre-authorization and cannot be processed immediately. Insurance guidelines prohibit us from backdating referrals. We require three business days for the processing of routine referrals.

  • Emergency Office Closing

    There are times when weather conditions and other circumstances may not allow our staff to get to the office, or will demand early closing. When questionable circumstances exist, please call the office before starting out for a scheduled appointment.

  • Prescription Refills

    • When calling for a routine prescription refill, please allow 24 hours for your prescription to be called into the pharmacy. Routine prescriptions are those that have been prescribed to you and are taken every day.

    • For quick and accurate turnaround, have your pharmacy fax your request to us.

    • If you need a medicine urgently, we will make every effort to respond to you that same business day.

    • If you are interested in a new medication, please schedule an appointment to speak with your doctor. We do not routinely call in medicines that have not been previously prescribed.

    • When leaving a message for a medication refill, please leave the following information: your name, phone number, the full name of the medication, the dose (usually in milligrams), the frequency with which you take it, your doctor's name, and the name and phone number of your pharmacy.

    • Please remind your doctor of any medication allergies.

  • Laboratory

    If your doctor requests laboratory tests, you will be referred to a lab which participates with your health insurance plan. Since we do not draw routine blood work, our staff will help you locate a participating lab site that is convenient for you. We will draw blood for laboratory studies your doctor believes are urgent.

  • Electronic Medical Records

    Electronic Medical Records (EMR) are the wave of the future and MedStar Health is out in front in automating its clinical record keeping. EMR is a software storehouse of a patient's medical history — tests, diagnoses chronic conditions, prescriptions, physician comments, etc. — accessible anytime and never buried in an avalanche of paperwork.